Communication & Ethics

Question 1

Define Stereotyping and Prejudice

Answer 1

Sterotyping - Widely held belief about a social group or type of individual based on prior assumptions. Rarely correct or accurate but not always negative

Prejudice - negative opinion formed without knowledge, thought or reason. Prejudice is always negative

Question 2

Define Procedural justice

Answer 2

Individual’s perception they have been dealt with by police fairly which enhances individuals willingness to cooperate with police

Four components
1 - neutrality
2 - respect
3 - trustworthiness
4 - voice

Question 3

What is Moral Vulnerability and what are its causes

Answer 3

Police officer’s morals erode over time because of the nature of their job. The job requires you to:
- be among those who are morally corrupt (criminals)
- endure a lot of lose/lose police jobs
- use morally problematic means

Question 4

Corruption definition
Omission definition
Noble cause Vs Process corruption
Under s211F Police act we must?

Answer 4

Justice wood definition - ‘deliberate unlawful conduct whether by act or omission…’

• Police corruption is when a police officer uses their position in a way that is wrong whether on or off duty

Process corruption - done for personal gain ‘wrong thing for wrong reason’
Noble cause corruption - unlawful conduct done without thought of personal gain ‘wrong thing for right reason’

Police Act s211F - police must report misconduct of other police to sergeant or above in writing

Question 5

Victim rights and support Act s5 Meaning of “ “

Answer 5

Victim of crime

is a person who suffers harm as a direct result of a criminal offence

a person suffers harm if as of result of such act
- the person suffers actual physical bodily harm or psychological or psychiatric harm or
- the person’s property is deliberatley taken, destroyed or damaged

if person dies as result of the act, a member of that person’s immediate family is also a victim of crime

Question 6

What are our obligations to a victim of crime

Answer 6

Provide duty of care (empathy, support)
Explain the process
Provide Victim card, explain the card
Seven day follow up

Question 7

Conflict management strategies

Answer 7

• focus on the situation
• respond and remain professional
• use verbal and non-verbal comms
• paraphrase your understanding

Question 8

Listening and attending skills

Answer 8

Listening is hearing what a person says

Attend is how we physicaly and pyschologically interact with the person

Question 9

Communication barriers

Answer 9

• language barrier
• environmental barriers
• cultural barrier
• inclusion barrier (use of police jargon, not building rappot because lack of interest)

Question 10

Difficult customer

Answer 10

• remain calm, polite & professional
• listen and acknowledge the customer
• tell the customer when no further action can be take and why