Communication, Discretion, Confidentiality Flashcards
1
Q
What are the different types of communication skills?
A
Passing on information between two or more people Signals Speech Writing Messages Body Language Facial Expressions
2
Q
What is professional conduct?
A
To behave in a way that meets industry expectations in the workplaces.
Maintain high standards and reputation of a professional business.
3
Q
What is the meaning of discretion?
A
The ability of behaving or speaking in such way.
To avoid causing offence or social embarrassment or revealing confidential information.
4
Q
What does it mean by confidentiality?
A
Keeping client personal information, written or verbal, secret or private
Data Protection Act
Keep peoples personal information locked away in a cupboard or locked away on a computer with a password.
