Communication Barriers - Module 6

Question 1

Intrapersonal Barriers

Answer 1

Barriers unique to each individual that is a result of assumptions, expectations, prejudices & stereotypes

Question 2

Halo Effect

Answer 2

A manifestation of intrapersonal barriers that ascribes positive characteristics (and dismisses negative ones) to a person based on a positive first impression

Question 3

Horn Effect

Answer 3

One negative characteristic is perceived in a first impression and establishes a negative bias towards all actions by a person

Question 4

Physical Barriers

Answer 4

Visible and tangible barriers that prevent proper communication due to environmental conditions

Question 5

Interpersonal Barriers

Answer 5

Communication difficulties between people
eg. language

Question 6

Ethnocentrism

Answer 6

Thinking one’s own culture is superior to others and other cultures are inferior

Question 7

Semantic Barriers

Answer 7

Where meaning is present or absent in the language used

Question 8

Denotative Meaning

Answer 8

Meaning of words created by people. Some words have multiple meanings and may change over time

Question 9

Minimising communication barriers

Answer 9

• Control the physical environment
• use appropriate language
• challenge own personal assumptions and predispositions
• take an action role in communication process

Question 10

Empathy (as a strategy)

Answer 10

is the ability to feel what another person feels to understand their point of view
-interpersonal barriers minimised as attempt made to understand different perspective
-semantic barriers reduced by choosing words with care
-physical barriers prevented to arrange a better place to communicate

Question 11

Redundancy (as a strategy)

Answer 11

Repeating messages to overcome semantic barriers without over repeating to ensure effective delivery