Communication and negotiation Flashcards

1
Q

What do you consider to be an example of good communication?

A

Communication needs to be clear precise and goal oriented in a business setting.

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2
Q

How do you ensure that the frequency of communication is acceptable? What are the different ways you can communicate with clients?

A

This needs to be agreed prior to entering into contract with the client.

Verbally, written, visually through graphics.

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3
Q

When would you choose to use written communication over verbal communication or a face to face meeting?

A

Wirtten communication can be used in formal letter and notices.
Verbal communication can be used on phone calls
Face to face meetings can be used when not in a pandemic, over zoom or for negotiations in person.

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4
Q

What barriers to effective communication have you come across? Tell me about your negotiating style.

A

Barriers to communication can be difference in understanding of property terms/ NHS terms. Language barriers
Pandemic and inability to meet.
Distance

My negotiating style is to always shoot for a win win agreement, I make sure I agree client objectives and negotiation strategy before hand so I know when I can concede or not compromise.
Collaborative and partnership

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5
Q

Why is negotiation important?

A

It is the best way to determine market value
To achieve a win win for both sides
Interface between a buyer and seller.
Test ideas

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6
Q

What can be a barrier to negotiating effectively?

A

Distance
Lack of background information
Mis or poor communication
Emotional outbursts

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7
Q

What would be a good way to facilitate negotiations in your role?

A

Scheduling calls and meetings between parties
Providing evidence to support my argument
Listening and trying to understand the other sides position

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8
Q

Why do you consider that discussing matters in person might be effective? What are the alternatives to this?

A

It is easier to come to a quicker and equitable agreement, if done correctly it can lead to better relationships post agreement.

Video calls

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9
Q

Why can these alternatives present challenges?

A

They loose the human touch and technical issues can derail the best laid plans.

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10
Q

Tell me about how you communicate effectively (and responsibly) using social media. How do you use visual media to communicate with clients, e.g. before & after photographs?

A

By conveying that the view are my own and not of my company. Stay away from posting controversial views that cause harm. Spent time working on presentation skills.

When writing a report, it is good to acquire good quality picture, include graphs and when you can provide videos which can work better than text in some cases.

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11
Q

How and why do you pre-agree boundaries?

A

Perparing by gathering all the facts of the case and highlighting the benefits and risks of different agreements. Doing a scenario analysis to compare agreements and presenting it to the client. This is done to ensure the client and I are on the same page and avoid making the mistake of prejudicing my clients position

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12
Q

Level 2 Tell me about how you conduct yourself in negotiations. Tell me about how you ensure good communication.

A

I stay calm collected, looking for areas of middle ground which can help build the relationship between both parties. I create a constructive environment for negotiations. I make sure my communication is clear with my voice by practicing public speaking etc.

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13
Q

Level 2 Tell me about an example of when you have negotiated effectively. Tell me about an example of when you have communicated effectively. Tell me about your negotiating style.

A

I negotiated effectively at Havant, after agreeing the negotiation strategy with my client. I successfully set up meetings where we discussed both our comparable evidence. I knew we had more by way of comparable evidence due to being a large pharmacy landlord and due to the sheer power of our evidence we were able to reach a settlement we believe was reflective of the market value.

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14
Q

Level 2 Give me an example of when you have communicated using a complex written report. At Havant, explain your negotiation strategy.

A

I wrote a report on the market value of an office in the city of London, I compiled the comparable evidence list using pictures of the buildings and comments on their comparison to the property being valued. I also included graphs for market commentary about the state of the wider and local markets.

Havant -
Analyzing the pharmacy data for the property,
Patient list size had increased
We offered very good terms which benefited the tenant. (conceded on 3 yearly rent review to 5 yearly)
And provided break rights for both parties.
Tenant offered the passing rent - £57,000
I offered £92,000 based on the new PLS and national increases of rate per PLS supported by evidence.

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15
Q

Level 2 What did this achieve for your client?

A

We achieved market rent for the property. Win-Win because the pharmacy continued benefiting from the surgery co-location.

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16
Q

Level 2 What communication methods did you use? How did you secure board approval?

A

I used both verbal, written and visual communication. To get board approval, I wrote a report detailing the facts of the transaction. The benefits to the company, the risks face and the option considered and chosen option.

17
Q

Level 2 How did you present effectively?

A

By using skills I’ve honed by working in different backgrounds.

18
Q

Level 2 How did you use effective visual aids?

A

Label them clearly and make them engaging.