Communication and Negotiation

Question 1

Can you give an example of where you have demonstrated Effective Communication Skills?

Answer 1

When presenting development options for Asterleigh Farm, Kiddington I created a mind map that clearly laid out the many routes with their pros and cons. This was a useful aid to the Client’s understanding of available options.

Question 2

Mentioned in submission

How would you prepare for a negotiation?

Answer 2

• Agree with your client’s objectives and negotiating strategy before starting the negotiations
• Detailed research and preparation
• Deciding what points you can concede on and which are non-negotiable
• Understand the other party’s position
• Develop a partnership/collaborative approach, rather than an adversarial approach
• Walk away when you need to

Question 3

Tell me about a time when you had to demonstrate effective negotiation skills.

Answer 3

When negotiating rent-free periods at Unit 7 at the Courtyard I advised that we should not offer more than 3 months.

This was despite the prospective tenant receiving an offer from another business park for a rent-free of 12 months.

This was due to knowing that our offer was far superior to our competition and that 3 months was still reasonable. This was correct.

Question 4

What makes effective communication?

Answer 4

• Clear
• Concise
• Complete
• Courteous

Question 5

How have you been able to improve your oral and written communication skills?

Answer 5

• Business meetings
• Working collaboratively
• Writing reports
• Emails

Question 6

What are key ways to improve collaboration in a team?

Answer 6

• Establish team goals
• Communicate expectations
• Encourage cohesion between team members
• Leverage team member’s strengths
• Recognise and encourage collaborative behaviour

Question 7

Why would it be beneficial to have greater diversity in the industry?

Answer 7

Greater talent pool
Increased innovation
Benefits reputation

Question 8

What is the RICS doing to encourage diversity?

Answer 8

• RICS launched the Inclusive Employer Quality Mark (IEQM) for firms to sign up to
• Achieved gender parity on the Global Executive Team
• Setup diverse working groups e.g. LGBT+

Question 9

Mentioned in submission

What are the five stages of a negotiation ?

Answer 9

To prepare, define the ground rules, clarify, bargain, and conclude