Communication And Negotiation Flashcards
1
Q
Good methods of communication
A
Terms of Engagement
Email
SWOT analysis
2
Q
Importance when dealing with lay persons
A
Don’t use technical terms
Provide adequate explanations when needed
3
Q
Disadvantages of phone conversations
A
Potential of misinterpretation due to phraseology
Difficult to engage – lack of body language
Especially with technical language
4
Q
Considerations when forming a negotiation strategy
A
Understand clients objectives and desired outcome
Understand non-negotiables for client
Undertake sufficient due diligence and market research
5
Q
Important negotiation approach
A
Collaboration between parties
