communication

Question 1

communication

Answer 1

The transactional and relational process involving the meaningful exchange of information

Question 2

professionalism

Answer 2

Ongoing process of social learning that involves getting to know the shared values, objectives, norms and expectations that are important to you, the organization you own/ work for, and the stakeholders/ investors

Question 3

three characteristics of communication

Answer 3

1. situated
2. relational
3. transactional

Question 4

communication is both….

Answer 4

verbal and nonverbal

Question 5

barriers to effective communication

Answer 5

noise, channel overload, information overload, semantic interference, emotional interference, written work is not edited

Question 6

interpersonal communication formula

Answer 6

attitude + behaviours + cognition = creating and managing relationships

Question 7

components of nonverbal communication

Answer 7

proxemics, chronemics, vocalics, kinesics

Question 8

proxemics

Answer 8

use of space

Question 9

chronemics

Answer 9

use of time

Question 10

vocalics

Answer 10

paralanguage

Question 11

kinesics

Answer 11

body language

Question 12

socio-cultural context

Answer 12

culture, ethnocentrism, high culture context, low culture context

Question 13

culture

Answer 13

the shared values, customs, and patterns of behaviour of a particular group or society including rules, beliefs, language and structures.

Question 14

ethnocentrism

Answer 14

The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others

Question 15

high culture context

Answer 15

(Japan, China, Korea, Arab countries): communication relies heavily on non-verbal, contextual and shared cultural meanings.

Question 16

low culture context

Answer 16

(Germany, Scandinavia, North America): meaning is created through the literal content of the message, rather than how it is said.

Question 17

5 ways to bridge the gap between cultures

Answer 17

1. Show respect
2. Gain knowledge and develop awareness
3. Avoid negative judgments
4. Cultivate a work environment that values diversity
5. Ask questions to seek common ground