Communication Flashcards
What are the 4 C’s of effective business leadership?
Creativity
Critical Thinking
Communication
Collaboration
Define communication
The transactional and relational process involving the meaningful exchange of information
What is professionalism?
Ongoing process of social learning that involves getting to know the shared values, objectives, norms and expectations that are important to you
- Adapting to new situations
- Adding value to the performance of an organization
what are 3 Characteristics of Communication
- situated
- relational
- Transactional
what is noise?
physical or psychological obstacles that can inhibit the true meaning of the message coming across ex. misunderstanding
what is channel overload?
message transmitted over a specific channel exceeds the capacity ex: voicemail full, Zoom meeting runs out of time
Define Information Overload
too much info is given for someone to absorb or handle properly
Semantic Interference is:
Words can mean different things to different people and meaning can change in different contexts
What can you do to overcome communication barriers?
- Be time and time-sensitive
- Be purposeful
- Be a good listener/ careful reader
- Be context sensitive - make sure you are using the right mode of communication for the situation you are in
- Be proactive: if not sure what you have heard/ read, verify the facts and get more info
5 Ways to bridge the gap between different cultures
Show Respect Gain knowledge and develop awareness Avoid negative judgments Cultivate a work environment that values diversity Ask questions to seek common ground
Culture
the shared values, customs, and patterns of behavior of a particular group or society including rules, beliefs, language and structures
Ethnocentrism
The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others
