Communication

Question 1

Communication

Answer 1

Transactional and relational process involving the meaningful exchange of information

Question 2

Professionalism

Answer 2

• Ongoing process
• Acting decisively and knowledgeably
• Adapting to new situations
• Adding value to the performance of an organization

Question 3

3 Characteristics of Communication

Answer 3

Situational - particular environment or socio cultural context
Transactional - 2 way street
Relational - take into account the people and the purpose of the communication

Question 4

Ex. Verbal Communication

Answer 4

talking, sharing, participating

Question 5

Ex. Non-Verbal Communication

Answer 5

waving, raising hand

- many are universally known

Question 6

Ex. Tech Communication

Answer 6

emojis, text, abbreviations

Question 7

What Are Barriers to Effective Communication

Answer 7

Noise: physical or psychological obstacles
Channel Overload: message transmitted over a specific channel exceeds the capacity
Information Overload: too much info is given, overwhelming
Semantic Interference: Words can mean different things to different people
Emotional Interference: strong feelings can interfere
Written work is not edited: if there are too many spelling or grammatical errors

Question 8

How to Overcome Barriers to Effective Communication

Answer 8

Be time-sensitive: respond as soon as you have the info they request.
Be purposeful: make the purpose of your communication apparent at the beginning of your conversation
Be a good listener: give your full attention
Be context sensitive: use the right mode of communication for the situation you are in
Be proactive: if not sure what you have heard/ read, verify the facts and get more info

Question 9

Interpersonal Communication

Answer 9

attitudes + behaviours + cognition (ways of thinking) = creating and managing relationships

Question 10

What is the Purpose of Interpersonal Communication

Answer 10

Sharing meaning, Meeting social goals, Managing personal identity, Conducting relationships

Question 11

Components of Non-Verbal Communication: Proxemics

Answer 11

how close/ far away you are from the person

Question 12

Components of Non-Verbal Communication: Chronemics

Answer 12

how punctual you are, how long you are willing to listen, pace of the conversation

Question 13

Components of Non-Verbal Communication: Vocalics

Answer 13

non-verbal vocal qualities ex: pitch

Question 14

Components of Non-Verbal Communication: Kinesics

Answer 14

gestures, posture, eye contact

Question 15

Active Listening

Answer 15

Hearing + Listening

Question 16

Tips For Active Listening

Answer 16

Pay close attention , Ask questions to clarify, Anticipate, Paraphrase

Question 17

Flow of Information: Upward Communication Flow

Answer 17

the movement of info from subordinates → superiors

Question 18

Flow of Information: Downward Communication Flow

Answer 18

the movement of info from superiors → subordinates

Question 19

Flow of Information: Horizontal Communication Flow

Answer 19

the movement of info that enables at the same level to share ideas

Question 20

Socio Cultural Context: Culture

Answer 20

the shared values, customs, and patterns of behaviour of a particular group or society

Question 21

Socio Cultural Context: Ethnocentrism

Answer 21

The tendency to make false assumptions based on the limited experience that one’s own culture

Question 22

Socio Cultural Context: High Culture Context

Answer 22

communication relies heavily on non-verbal, contextual and shared cultural meanings.

Question 23

Socio Cultural Context: Low Culture Context

Answer 23

meaning is created through the literal content of the message, rather than how it is said.