Communication

Question 1

Communication

Answer 1

+

transactional and relational transfer of info

Question 2

Professionalism

Answer 2

Ongoing process of social learning that involves getting to know the shared values, objectives, norms and expectations that are important to you, the organization you own/ work for, and the stakeholders/ investors

Question 3

Channel Overload

Answer 3

message transmitted over a specific channel exceeds the capacity ex: voicemail full, Zoom meeting runs out of time

Question 4

Information Overload

Answer 4

too much info is given for someone to absorb or handle properly, can leave receiver feeling annoyed or overwhelmed

Question 5

Semantic interference

Answer 5

Words can mean different things to different people and meaning can change in different contexts = misinterpretation

Question 6

Emotional Interference

Answer 6

strong feelings of joy, hostility or resentment can interfere with an individual’s ability decode a message (ex: angry email)

Question 7

Not edited

Answer 7

if there are too many spelling or grammatical errors then this can take away from the overall message

Question 8

Interpersonal Communication

Answer 8

Sharing meaning, meeting social goals, managing personal identity, conducting relationships

Question 9

Proxemics

Answer 9

how close/ far away you are from the person you are communicating with impacts how your message gets across

Question 10

Chronemics

Answer 10

time is a valuable commodity - how punctual you are, how long you are willing to listen, pace of the conversation all influence how a message is received

Question 11

vocalics

Answer 11

non-verbal vocal qualities ex: pitch, volume, tempo, laughing, crying, yelling, “umm”, “okay”, “you know”

Question 12

Kinesics

Answer 12

gestures, posture, eye contact, facial expressions, image/clothing, hair, makeup

Question 13

Essential Skills

Answer 13

Active Listening:
Hearing: auditory function
Listening:  act of decoding and interpreting sound message 
Tips for active listening: 
Pay close and respectful attention to everything that is said
Asking questions to clarify meaning
Anticipate what will be said next 
Paraphrase what was just said to you

Question 14

Communication hierarchy

Answer 14

Upward Communication Flow: the movement of info from subordinates → superiors
Important to create a working climate where opinions and ideas can be shared freely with all people in a workplace

Downward Communication Flow: the movement of info from superiors → subordinates
Used to clarify strategy, policy or expectations as well as boost moral and instil a feeling of loyalty

Horizontal Communication Flow: the movement of info that enables at the same level to share ideas

Question 15

Ethnocentrism

Answer 15

The tendency to make false assumptions based on the limited experience that one’s own culture or ethinic group is superior to others

Question 16

High culture context

Answer 16

(Japa, China, Korea, Arab countries): communication relies heavily on non-verbal, contextual and shared cultural meanings.

Question 17

Low culture context

Answer 17

(Germany, Scandinavia, North America): meaning is created through the literal content of the message, rather than how it is said.

Question 18

Bridging communication gaps

Answer 18

Show Respect
Gain knowledge and develop awareness   
Avoid negative judgments 
Cultivate a work environment that values diversity
Ask questions to seek common ground