Communication

Question 1

What is Human Resource Management (HRM)?

Answer 1

It’s about how people are managed by a business in order to meet the strategic objectives of the business.

Question 2

What is formal communication?

Answer 2

Formal communication is that within an organisation that take place using agreed rules or procedures. For example, a board meeting.

Question 3

What is informal communication?

Answer 3

Informal communication is those that are not based upon any set measures. For example, conversations in a staff room.

Question 4

What is group norms?

Answer 4

Rules or guidelines that reflect expectations of how group members act and interact. they define what behaviours are acceptable and appropriate.

Question 5

What is implicit norms?

Answer 5

Norms are not always expressed or disclosed, people simply assume that certain norms exist and accept them, eg. sitting in the same seat each day.

Question 6

What is explicit norms?

Answer 6

Some group norms are stated outright, either orally or in writing. such rules may be imposed by an authority figure; such as wearing a uniform pr answering the telephone in a certain way.

Question 7

What are individual objectives?

Answer 7

They are set for a single employee. For example, a slow programmer may be set a time based target.

Question 8

What are group objectives?

Answer 8

They are set for a team. For example, a retail team may be set a sales target.

Question 9

What is verbal communication?

Answer 9

The use of sounds or words to express yourself, especially in contrast to using gestures or mannerisms.

Question 10

What is non-verbal communication?

Answer 10

Refers to facial expressions, gestures displayed through body language, and the physical distance between communicators.

Question 11

What is communication media?

Answer 11

Refers to how the message is made known (imparted) to the receiver or receivers.

Question 12

What is written communication media?

Answer 12

A form of communication where the message is written out, for example, a letter or email.

Question 13

What is face-to-face communication media?

Answer 13

A form of communication that is taken place between two or more people that is face-to-face, for example, video conferencing through Skype.

Question 14

What is oral communication media?

Answer 14

A type of communication that is spoken orally, for example, telephone.

Question 15

What is social communication media?

Answer 15

A type of communication that is taken place through social media/socially, for example, Instagram or Facebook.

Question 16

What is electronic communication media?

Answer 16

A type of communication that is done electronically, for example, email.

Question 17

What is mass communication media?

Answer 17

A type of communication that is is done for lots of people to see all at once, for example, television or radio.

Question 18

What does the communication model do?

Answer 18

It shows businesses how to communicate effectively.

Question 19

What are the six models?

Answer 19

The source, message, media, barriers, receiver and feedback.

Question 20

What is group communication?

Answer 20

There’s several senders and receivers of the message, and this can all happen simultaneously. Groups can be formal or informal.

Question 21

What are the 3 barriers to effective communication as identified by Shannon and Weaver?

Answer 21

Technical, semantic and effectiveness.

Question 22

What is the technical barrier identified by Shannon and Weaver?

Answer 22

It is concerned with the ability of the receiver to receive the information being communicated. If there’s too much noise it won’t be heard, eg. train stations. Similarly, if a written message is sent but can’t be received/read by the receiver, this would also be a ‘technical’ barrier.

Question 23

What is the semantic barrier identified by Shannon and Weaver?

Answer 23

Relates to the ability of the receiver to understand what is being sent, eg. a text message may be sent to a parent from their son but many not be understood, especially if predictive text is used. message may use closed communication that won’t be understood by someone outside of the family.

Question 24

What is the effectiveness barrier identified by Shannon and Weaver?

Answer 24

Wether the information being communicated has been acted upon in an appropriate manner, eg. if the message asked was for the employer to contact their manager; the employees act of contacting them suggests effective communication. They’ve received it, understood it and acted upon the request.