Communication Flashcards
1
Q
What are some methods of communication?
A
Phone Advertising Email Post Website Face to face
2
Q
What are some barriers in communication?
A
Language Noise Overload Emotion Gaps Inconsistency
3
Q
What does inconsistency mean?
A
If people receive conflicting or inconsistent messages, they then may block or ignore them
4
Q
What does noise mean?
A
Things that stop the message from getting through
5
Q
What are some benefits of communication?
A
Allows the organisation to run more effectively
Customers feel valued as they are heard
