Communication Flashcards
Verbal Techniques for Communicating
Third Person
Story-Telling
Facilitative Responding
Bibliotherapy
Third Person (Verbal Communication) define..
Express a feeling in the third person; less threatening then direct questioning (gives opportunity to agree/disagree without feeling defensive)
Wait silently for response or ask “did you ever feel that way”
Storytelling (Verbal Communication) define…
Have child tell a story about how they feel or someone they know who may be sick (hospitalized)
Facilitative Responding (Verbal Communication) define..
Listen and repeat back what you heard them say
Bibliotherapy (Verbal Communication) define..
Use books in a supportive/therapeutic way
Non-Verbal Techniques for Communicating
Writing
Drawing
Magic
Play
Writing (Non-Verbal Communication) define..
Write through a diary or journal difficult feelings to express
Drawing (Non-Verbal Communication) define..
Valuable (looking at pic - nonverbal); storytelling through pic (verbal)
Magic (Non-Verbal Communication) define..
Establish rapport; distract from painful procedures
Play (Non-Verbal Communication) define..
Universal language of children (project inner selves through play)
Communication with children must reflect their developmental stage T or F
True
Communication with INFANTS
Non-verbal techniques (cuddle, swaddle, calmness)
Communication with Children
Focus conversation on them Direct and concrete Consistency Literal thinkers Share methods in report to develop caregiver trust
Communication with School Aged Children
What is going to take place and why
Simple explanations - allow some control - offer choices
Help them voice their concerns
Communication with Adolescents
Build foundation - respect views & privacy.
Ensure confidentiality EXCEPT suicidal thoughts & abuse
Listen, avoid judging
Writing technique
Make expectations clear
Avoid being condescending
