Communication 356 Studyguide

Question 0

How to create a communication climate?

Answer 0

Use descriptive "I" language
Focus on solving problems, 
Be honest
Show concert for others
Demonstrate and attitude of equality
Keep an open mind

Question 1

A metaphor used to describe the quality of relationships in an organization

Answer 1

Communication climate

Question 2

Steps to offer constructive feedback

Answer 2

Consider the content
Consider the sender
Consider the relational climate
Consider the delivery

Question 3

Responding to criticism

Answer 3

Seek more information
Agree with criticism
Work for a cooperative solution

Question 4

Managing conflict steps when approaching to conflict?

Answer 4

Avoiding
Accomodating 
Competing
Collaboration
Compromising

Question 5

Informal, often unstated rules about what behavior is appropriate in a group?

Answer 5

Norms

Question 6

Steps with norms

Answer 6

Create desirable norms early

Comply with established norms whenever possible

Question 7

The degree to which members feel themselves part of a group and want to remain with that group.

Answer 7

Cohesiveness

Question 8

When a meeting isn’t justified,

Answer 8

It could be done on the phone
A memo could be sent 
Key people cannot attend
The subject is trivial
There isn't enough time
Members arnt Prepaired 
Its routine, no reason to meet
Job can be handled by one person
You already made up the decision

Question 9

Items that should be on an agenda:

Answer 9

Time, length and location
Participants
Background info
Items as goals
Pre-meeting work

Question 10

5 phase method for giving group members ideas equal chance at consideration.

Answer 10

Nominal group technique

Question 11

Nominal (1/5) each member writes down his or her idea and they are collected and discussed by leader ensures what?

Answer 11

That good ideas from quite member will have a chance for consideration

Question 12

Nominal (2/5) all ideas are posted for every member to see keeping authors private is good because?

Answer 12

It keeps consideration more likely based on the idea and less on personal factors and popularity

Question 13

Nominal 3/5

Members discuss idea to better understand ideas, criticism is prohibited, what is the goal

Answer 13

The goal is to clarify the possibilities, not evaluate them.

Question 14

Nominal 4/5 each member privacy ranks the ideas, what does this accomplish?

Answer 14

It prevents domination by a few talkative or influential members.

Question 15

Nominal 5/5 items recovering the greatest number of votes are discussed critically and thoroughly by the group. Ensures what?

Answer 15

This ensures the best decision method can be made .

Question 16

Ways to keep discussions on track?

Answer 16

Remind group of time. Pressures
Summarize and redirect discussion
Use relevancy challenges
Promise to deal with ideas later

Question 17

Three parts of a meeting conclusion

Answer 17

Signal when time is almost up

Summarize the meeting accomplishment and future actions

Thank the group

Question 18

Three steps in following up a meeting

Answer 18

Build an agenda for the next meeting

Follow up other members

Take care of your own assignments

Question 19

?s to ask yourself when allay lazing the audience

Answer 19

Who are key audience members
How much do they know
What do they want to know
What are their personal prefs
What demographic is significant 
What is the size of the group? 
What are the listeners attitudes

Question 20

Factors to consider when analyzing the occasion.

Answer 20

Facilities
Time
Contex

Question 21

Problems with most presentations

Answer 21

Taking to long to get to the point
Including irrelevant material
Leaving out necessary info
Getting ideas mixed up

Question 22

Arranges points according to their sequence it time.

Answer 22

Chronological

Question 23

Organizes material according to how it’s put together or where it is physically located

Answer 23

Spatial

Question 24

Groups ideas around some logical themes or divisions in your subject

Answer 24

Topical

Question 25

Shows certain events have happened or will happen as a result of certain circumstances

Answer 25

Cause and effect

Question 26

Shows the audience what's wrong and then suggests how to fix it

Answer 26

Problem - solution

Question 27

Sets up criteria that the audience will accept and then shows how your idea or products meets them

Answer 27

Criteria satisfaction

Question 28

Puts several alternatives side by side to show why yours is best

Answer 28

Comparative advantages

Question 29

A five step plan designed to boost the involvement and interest of the audience. (Attention, need, satisfaction, visualization, and action)

Answer 29

Motivated sequence

Question 30

Max number of points a presentation should have?

Answer 30

5 main points

Question 31

Introductions should include

Answer 31

1. Capture the listeners attention 2. Give the audience a reason to listen 3. Set the proper tone for the topic and setting 4. Establish your qualifications 5. Introduce your thesis and preview your presentation

Question 32

Conclusions should include

Answer 32

The review | The closing statement

Question 33

Transitions should follow these guidelines :

Answer 33

They promote clarity They emphasize important ideas Keep listeners interested

Question 34

A question with an obvious answer which does not call for an overt answer

Answer 34

Rhetorical question

Question 35

3 functions of supporting material

Answer 35

Clarity proof interest

Question 36

Types of verbal support

Answer 36

``` Definitions Examples Stories Statistics Comparisons Quotations ```

Question 37

Advantages of presentation software

Answer 37

Deliver an onscreen show/special effects. Organize a set of speakers notes for yourself Prepair a variety of handouts for your audience, based on speaking notes Create videos of presentation Create charts, graphs, and tables

Question 38

Disadvantages of technology presentations

Answer 38

Poorly conceived messages Design over content Overly complex presentations

Question 39

Visual aid selection guide lines

Answer 39

Be sure to reason for using a visual aid Keep your slide shows brief Match your audience with pictures

Question 40

Design guild lines for visual aids

Answer 40

``` Make sure the visual is large enough to see Keep design of your visuals simple Use only a few words Use only horizontal printing Label all items for clear identification ```

Question 41

Presentation guidelines for visual aids

Answer 41

Display a visual only while you are discussing it Make sure your visuals will work in the meeting room Practice using your visuals

Question 42

Planned and rehearsed but not word for word

Answer 42

Extemporaneous presentation

Question 43

In expected of the cuff talk presentation

Answer 43

Impromptu

Question 44

Characteristics of speaking notes

Answer 44

Breif Legible Unobtrusive

Question 45

Guidelines for impromptu presentations

Answer 45

``` Anticipate when you may be asked to speak Focus on your audience Accept the invitation with assurance Organize your thoughts Present reasons, logic or facts Don't apologize Don't ramble ```

Question 46

Guidelines for an oral speaking style

Answer 46

``` Keep most sentences short Use personal pronouns Use the actve voice Use contractions often Address your listeners by name ```

Question 47

Guidlines for vocal elements

Answer 47

``` Speak with enthusiasm and sincerity Speak loudly enough to be heard Avoid disfluencies Vary your speech Use pauses effectively ```

Question 48

Suggestions for managing questions

Answer 48

``` Start the ball rolling Anticipate key questions Clarify confusing elements Treat questions with respect Keep answers focused on the goal Buy time if necessary Follow last question with summary ```

Question 49

Guidelines for rehearing presentation

Answer 49

Rehearse on your feet, expect your talk to run 20 % longer Pay attention to your into and conclusion Rehearse in a real setting

Question 50

Common myths about presentations

Answer 50

A presentation must be perfect It is possible to persuade the entire audience The worst will happen

Question 51

An informative presentation that reviews the purpose, progress, obsticals, and milestones of a project

Answer 51

Status report

Question 52

Report delivered upon completion of an understanding

Answer 52

Final report

Question 53

Guidelines for sales presentations

Answer 53

``` Establish client relationship before presentation Put the clients needs first Listen to your clients Emphasize benefits, not features Use an effective closing strategy ```

Question 54

Act of motivating and audience through communication

Answer 54

Persuasion

Question 55

Forcing someone against their will to change their particualr belief

Answer 55

Coercion

Question 56

Tricking the other party into thinking for acting in the desired way

Answer 56

Manipulation

Question 57

Ways to enhance creditability

Answer 57

Show competence Earn trust of audience Emphasize your similarity to the audience

Question 58

Attacks on the intergrity of a person in order to weaken the argument he or she is making

Answer 58

Personal attack

Question 59

Attacks the argument b extending it to such extreme Lengths that it looks absurd

Answer 59

Reduction to the absurd

Question 60

Sets up false alternatives, suggesting that if the inferior one must be rejected , then the others must be accepted.

Answer 60

Either -or

Question 61

Mistakenly assumed that one event cause s another because they occur sequentially

Answer 61

False cause

Question 62

Based on the ofthe. Dubious notion that just because many people favor an idea, you should too

Answer 62

Bandwagon appeal

Question 63

A listeners preexhisting position on an issue being advocated

Answer 63

Anchor

Question 64

Deferring a thesis,

Answer 64

Defer with hostile audience | Demonstrate importance of the topic

Question 65

Giving a toast

Answer 65

``` Choose time wisely Be Prepared Look spontaneous Be breif Be visible an audible Be inclusive Be sober Be appropriate ```