Communication 356 Studyguide Flashcards
How to create a communication climate?
Use descriptive "I" language Focus on solving problems, Be honest Show concert for others Demonstrate and attitude of equality Keep an open mind
A metaphor used to describe the quality of relationships in an organization
Communication climate
Steps to offer constructive feedback
Consider the content
Consider the sender
Consider the relational climate
Consider the delivery
Responding to criticism
Seek more information
Agree with criticism
Work for a cooperative solution
Managing conflict steps when approaching to conflict?
Avoiding Accomodating Competing Collaboration Compromising
Informal, often unstated rules about what behavior is appropriate in a group?
Norms
Steps with norms
Create desirable norms early
Comply with established norms whenever possible
The degree to which members feel themselves part of a group and want to remain with that group.
Cohesiveness
When a meeting isn’t justified,
It could be done on the phone A memo could be sent Key people cannot attend The subject is trivial There isn't enough time Members arnt Prepaired Its routine, no reason to meet Job can be handled by one person You already made up the decision
Items that should be on an agenda:
Time, length and location Participants Background info Items as goals Pre-meeting work
5 phase method for giving group members ideas equal chance at consideration.
Nominal group technique
Nominal (1/5) each member writes down his or her idea and they are collected and discussed by leader ensures what?
That good ideas from quite member will have a chance for consideration
Nominal (2/5) all ideas are posted for every member to see keeping authors private is good because?
It keeps consideration more likely based on the idea and less on personal factors and popularity
Nominal 3/5
Members discuss idea to better understand ideas, criticism is prohibited, what is the goal
The goal is to clarify the possibilities, not evaluate them.
Nominal 4/5 each member privacy ranks the ideas, what does this accomplish?
It prevents domination by a few talkative or influential members.
Nominal 5/5 items recovering the greatest number of votes are discussed critically and thoroughly by the group. Ensures what?
This ensures the best decision method can be made .
Ways to keep discussions on track?
Remind group of time. Pressures
Summarize and redirect discussion
Use relevancy challenges
Promise to deal with ideas later
Three parts of a meeting conclusion
Signal when time is almost up
Summarize the meeting accomplishment and future actions
Thank the group
Three steps in following up a meeting
Build an agenda for the next meeting
Follow up other members
Take care of your own assignments
?s to ask yourself when allay lazing the audience
Who are key audience members How much do they know What do they want to know What are their personal prefs What demographic is significant What is the size of the group? What are the listeners attitudes
Factors to consider when analyzing the occasion.
Facilities
Time
Contex
Problems with most presentations
Taking to long to get to the point
Including irrelevant material
Leaving out necessary info
Getting ideas mixed up
Arranges points according to their sequence it time.
Chronological
Organizes material according to how it’s put together or where it is physically located
Spatial
Groups ideas around some logical themes or divisions in your subject
Topical
Shows certain events have happened or will happen as a result of certain circumstances
Cause and effect
