Communication Flashcards
Communication time spent on writing
9%
What percentage of time is spent communicating
80%
Communication time spent on reading
16%
Communication time spent on speaking
30%
Communication time spent on listening
45%
What percent of workplace here’s our result of ineffective communication
70%
Define communication
Process of sharing meanings sending and receiving messages
Define interpersonal communication
The process of exchanging messages and sharing meetings between two or more people on a face-to-face basis
What are nonverbal factors
Tone of voice, pitch and volume, facial expressions, gestures, body posture
What percentage of communication is nonverbal factors account for
60 to 70%
In communication the term noise means what
Factors that can blocker prevent the receiver from decoding the message in the way that the source intended it
Why are there two different types of noise
External noise and internal noise
What are external noises
Factors that are physically outside of the receiver such as loud TV radio, etc.
What are internal noises
Mood and attitude, or things inside the receivers
What is feedback
The response that the receiver sends back to the sender
