Communication Flashcards
Why is obtaining consent important in healthcare?
To provide any treatment, you need to persuade someone to accept your proposed treatment plan.
What are the three parts of communication?
- The sender (encodes)
- The message (what channel?)
- The recipient (decodes)
What does Principle 3.1 of the Code of Conduct require paramedics to do?
Communicate honestly and accurately with patients in language they can understand.
What is the difference between open and closed questions?
- Open questions require a full sentence answer
- Closed questions can be answered with a single word, usually yes or no.
What is paraphrasing?
Repeating what someone has told you back to them in your own words to check understanding and accuracy.
What is para-verbal communication?
How you say things, including emphasis, pace, volume, and pitch.
How does body language affect communication?
It can indicate attention, defensiveness, aggression, or willingness to talk.
What should you consider before touching a patient?
You must get consent before touching someone, considering pressure, speed, and perceived intent.
What are some barriers to communication with patients who have cognitive impairment?
- Avoid using a loud voice
- Avoid long or complex sentences
- Repeat names of people or objects to improve retention.
How can you communicate with a person who is deaf?
- Verbal communication if they can lip-read
- Written communication or sign language.
What is assertiveness in communication?
Assertiveness is phrasing requests as instructions, not questions, and ending with a thank you.
What is the Hui Process?
A process used to build trust and rapport with patients, facilitating better communication.
What is the impact of proximity in communication?
Close proximity invites confidence, while distant proximity suggests dislike.
What does the Code of Conduct, Principle 1.5 state?
Treat healthcare consumers as individuals and in a way they consider to be culturally safe.
Fill in the blank: Communication can be very _______.
[complex and subtle]
True or False: Aggression and assertiveness are the same.
False
What should you do if a patient does not want to communicate?
Remain calm, listen to their complaint, and be clear about what you want to do.
What is a potential consequence of using complicated sentences during communication?
It may cause confusion.
What is the importance of eye contact in communication?
It can indicate attention, disinterest, deception, or aggression.
What should you do if you do not speak the patient’s language?
Use pantomime, gestures, or seek someone who can translate.
How can you help a blind patient navigate a room?
Ask them how you can provide assistance.
What is the effect of pitch in communication?
It can convey emotion and indicate questions.
What is the significance of maintaining a relaxed expression while listening?
It communicates attention and openness.
What should you avoid when communicating with someone who has dementia?
Using language that belittles or disempowers the patient.
