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Oral Communication PT1 > communication > Flashcards

communication Flashcards

1
Q

process of sharing and conveying messages or information from one person to another within and across channels, contexts, media and cultures

A

communication

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2
Q

communication came from the Latin word “communicare”, which means?

A

sharing

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3
Q
  • exchange of ideas through spoken words
  • verbal form of communication
A

oral communication

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4
Q

imparting or exchanging of information by speaking, writing, or using some other medium

A

communication

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5
Q

three types of communication:

A
  1. oral
  2. written
  3. gestural
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6
Q

five elements of communication:

A
  1. sender/speaker
  2. message
  3. receiver
  4. channel
  5. feedback
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7
Q

the environment where communication takes place

A

context

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8
Q

elements of communication where it is the source of information or message

A

sender/speaker

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9
Q

elements of communication where the information, ideas, or thoughts conveyed by the speaker in words or actions

A

message

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10
Q

elements of communication where the recipient of the message, or someone who decodes the message

A

receiver

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11
Q

elements of communication where the medium or the means, such as personal or non-personal, verbal or non-verbal, in which the encoded message is conveyed

A

channel

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12
Q

elements of communication where the reactions, responses, or information provided by the receiver

A

feedback

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13
Q

eight process of communication:

A
  1. stimulus
  2. ideation
  3. encoding
  4. transmission
  5. reception
  6. decoding
  7. understanding
  8. feedback
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14
Q

process of communication - triggering factor

A

stimulus

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15
Q

process of communication - producing of different ideas/message

A

ideation

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16
Q

process of communication - converting the message into words, actions or other forms that the speaker understands

A

encoding

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17
Q

process of communication - deciding on how the speaker shows the message

A

transmission

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18
Q

process of communication - receiving

A

reception

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19
Q

process of communication - interpreting the encoded message of the speaker by the receiver

A

decoding

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20
Q

process of communication - idea’s point

A

understanding

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21
Q

process of communication - response

A

feedback

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22
Q

there are four forms of noise:

A
  1. physical
  2. physiological
  3. psychological
  4. semantic
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23
Q

form of noise that includes common sounds or from the environment

A

physical

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24
Q

form of noise that stems from the body, examples: sickness, hunger, or fatigue

A

physiological

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25
Q

form of noise that is an internal process in the mind, examples: worries, problems, and anxieties

A

psychological

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26
Q

form of noise where the language that is being used is not familiar to either of the people involved in the process

A

semantic

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27
Q

anything that hinders the communication

A

noise

28
Q

three models of communication:

A
  1. linear
  2. interactive
  3. transactional
29
Q

model of communication:
- one-way (ex: public speaking, monologue, mass communication)

A

linear

30
Q

model of communication:
- two-way (ex: interview, formal debate, forum)

A

interactive

31
Q

model of communication:
- casual conversations (ex: face-to-face meetings, brainstorming in a group)

A

transactional

32
Q

five functions of communication:

A
  1. control
  2. social interaction
  3. motivation
  4. emotional expression
  5. information dissemination
33
Q

function of information:
- to control behavior

A

control

34
Q

function of information:
- allows individuals to interact with others

A

social interaction

35
Q

function of information:
- motivates or encourages people to live better

A

motivation

36
Q

function of information:
- facilitates people’s expression of their feelings and emotions

A

emotional expression

37
Q

function of information:
- to convey information

A

information dissemination

38
Q
  • representation of real world phenomenon in more abstract terms which can be applied in different forms
  • used to simplify the concepts of communication
A

model

39
Q

factors that affect the flow of communication

A

barrier

40
Q
  • occurs when individuals interact, negotiate, and create meaning while bringing in their varied cultural backgrounds
  • influenced by different ethnicities, religions, and sexual orientations
  • sending and receiving of messages across languages and cultures
A

intercultural communication

41
Q

seven characteristics of competent intercultural communicators:

A
  1. flexibility and ability to tolerate high levels of uncertainty
  2. reflectiveness and mindfulness
  3. open-mindedness
  4. sensitivity
  5. adaptability
  6. ability to engage in divergent thinking and systems-level thinking (how each one in a system or organization influences each other)
  7. politeness
42
Q

tips o how to talk to someone without showing bias:

A
  1. avoid stereotypes, generalizations about a certain group
  2. challenge gender norms; avoid using “he” and “woman”, use plural pronouns
  3. do not talk down on younger people and the elderly
  4. be sensitive to the religious practices of others
  5. be polite all the time
43
Q

a prompt conveyed in spoken language from one person to another or a group of people

A

verbal cue

44
Q

top nine characteristic of effective public speakers:

A
  1. confidence
  2. passion
  3. be yourself
  4. voice modulation
  5. keep it short and sweet
  6. connect with your audience
  7. repetition
  8. don’t just practice, practice, practice
  9. conclusion
45
Q

characteristic of effective public speakers:
- exude level of sincerity in your emotion

A

passion

46
Q

characteristic of effective public speakers:
- avoid using tone that seems too well rehearsed

A

voice modulation

47
Q

four types of speeches according to delivery:

A

1.extemporaneous
2. impromptu
3. manuscript
4. memorized

48
Q

types of speeches according to delivery:
- speech that is prepared and practiced beforehand, but delivered without reading from a script
- ex: presentations, debates

A

extemporaneous speech

49
Q

types of speeches according to delivery:
- speech that is delivered without any preparation or rehearsal
- ex: responding to a question in class

A

impromptu speech

50
Q

types of speeches according to delivery:
- speech that is read word-for-word from a prepared script
- ex: political addresses, formal speeches

A

manuscript speech

51
Q

types of speeches according to delivery:
- speech that is learned and delivered by heart
- ex: poems and sonnets

A

memorized speech

52
Q

three types of speeches according to purpose:

A
  1. informative (to inform)
  2. persuasive (to persuade)
  3. entertainment (to entertain)
53
Q

types of speeches according to purpose:
- speech that aims to educate or inform the audience about a particular topic
- ex: lectures, presentations, documentaries

A

informative speech

54
Q

types of speeches according to purpose:
- speech that aims to persuade the audience to take a particular action or believe in a certain point of view
- ex: political speeches, advertisements

A

persuasive speech

55
Q

types of speeches according to purpose:
- speech that aims to entertain or amuse the audience
- ex: stand-up comedy, award ceremonies

A

entertainment speech

56
Q

four types of speech context:

A
  1. intrapersonal
  2. interpersonal
  3. public speaking
  4. mass communication
57
Q

types of speech context:
- talking to yourself
- within oneself

A

intrapersonal

58
Q

types of speech context:
- communication between and among people and establishes personal relationship between and among them
- 2 to 12 number of people

A

interpersonal

59
Q

two types of interpersonal:

A
  • dyad (involves two people)
  • small group (at least three to 12 people)
60
Q

types of speech context:
- communication that requires to deliver or send the message before or in front of a group (hundreds to thousands of people)

A

public speaking

61
Q

types of speech context:
- communication that takes place through television, radio, magazines, billboards, internet and other types of media

A

mass communication

62
Q

five types of speech styles:

A
  1. frozen
  2. formal
  3. consultative
  4. casual
  5. intimate
63
Q

types of speech styles:
- remains unchanged
- ex: lord’s prayer, allegiance to country/flag

A

frozen

64
Q

types of speech styles:
- one-way, straightforward, impersonal
- ex: speeches, sermon of a priest

A

formal

65
Q

types of speech styles:
- two-way, professional discourse
- ex: student and teacher, doctor and patient

A

consultative

66
Q

types of speech styles:
- used by peers and friends using slangs and jargons

A

casual

67
Q

types of speech styles:
- private
- occurs between or among close family members or individuals

A

intimate

Oral Communication PT1 (1 decks)

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