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Patient Care > Communication > Flashcards

Communication Flashcards

1
Q

Factors that distort communication

A

Environmental
Noise
Lighting
Lack of privacy

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2
Q

Communication

A

Messages
- encoded by sender
-decoded by receiver

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3
Q

Some examples of channel noise could include the following

A

-Static on a phone line
-an improperly printing fax machine
-Bad grammar in an email message

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4
Q

Factors that distort communication

A

•territory and personal space
-sensory deficits
-pain
-lack of sleep

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5
Q

Emotional stress

A

Anxiety
Fear

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6
Q

Physical appearance and dress

A

Race
Body odors
Gender
Posture
Age
Body Adornments

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7
Q

Nonverbal cues

A

Facial expression
Body language
Eye Movements

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8
Q

Intrapersonal Factors

A

Developmental stage
Language mastery
Differences and values
Self-concept
Differences in perception

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9
Q

The use of “I” messages in responses:

A

“I DONT AGREE WITH YOU”

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10
Q

Differences between sender and receiver

A

Culture(feelings and beliefs)
Environment
Life experiences
Self-concept

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11
Q

Therapeutic conversations

A

Solicit feedback
Observe body language
Respond to the real message
Assess appearance

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12
Q

Therapeutic communication has three main purposes

A
  1. Collect healthcare related information about the patient.
  2. Provide feedback in the form of healthcare related information, education and training.
  3. To assess the patient’s behavior and when appropriate to modify that behavior.
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13
Q

Effective therapeutic communication is characterized by support clarity and empathy

A
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14
Q

Universal responses to stress:
Communication styles

A

-Blamer
-Computer
-Placator
-Distractor
Leveler

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15
Q

Blamer

A

-Uses “you” statements
-sarcastic
-uses words to start a fight

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16
Q

Computer

A

Doesn’t like to show any emotion… To do so is a sign of weakness

17
Q

Placator

A

-Has a hard time coming to the point and making decisions
-Doesn’t want to make waves

18
Q

Distractor

A

-shifts modes
-doesn’t make a lot of sense

19
Q

Leveler

A

-Communications in a direct insincere approach to manage stressful situations.
-also known as assertive communication

• this is the goal of healthcare provider communications•

20
Q

Therapeutic communication

A

Used to establish and maintain collaborative relationships with patients

21
Q

Failure to establish therapeutic communication results and stress for you and the patient

A
22
Q

Communication is both verbal and nonverbal

A
23
Q

To interpret messages, correctly:

A

Pay attention to feedback
Evaluate nonverbal clues
Be aware of your own nonverbal cues
-Personal appearance can help or hinder communication

24
Q

Icebreakers; how to start a conversation with your patient

A

Birthday, weather, common name, sports location, where they reside, miscellaneous (what’s your favorite? Are you doing anything special this holiday?)

25
Q

Gaze patterns

A

Monitoring -assess others in check how we listen is responding to the speaker
Regulating -using to regulate the conversation, just such as indicating when it is the other person to speak
Expressing -communicating feelings and emotion

26
Q

Personal space (for generally accepted “ distant zones” )

A

Intimate distance
Personal distance
Social distance
public distance

27
Q

Personal zone

A

Most used zone
1.5 to 4 feet apart ( about an arms length)

28
Q

Social zone

A

4-12 feet away
Impersonal zone and use for strangers and people we do not know

29
Q

Public zone

A

More than 12 feet away
Giving a speech, lecture or patient education for a group

30
Q

Proper nonverbal communication skills for healthcare professionals

A

-Maintain an attitude of confidence and professionalism
-Maintain eye contact with the patient
-Encourage the patient with affirmative head nods
-Recognize a different forms of nonverbal communication that may be conveyed by the patient
-Observe the patient’s reactions toward you

31
Q

Pediatric patients

A

Neonates
Infants
Toddlers
Preschoolers
School age

32
Q

Geriatric patients

A

May be affected by multiple health issues
Consider all the following changes associated with aging such as
Skin
Confusion, mental changes
Extra assistance, fall precautions

33
Q

Geriatric system changes

A

-head/neck
-Pulmonary
-cardiovascular
-hepatic
-Genitourinary
Musculoskeletal
Postop surgical consideration
-Neurologic

Patient Care (1 decks)

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