Communication

Question 1

between sender and receiver influences what is communicated

Answer 1

Space

Question 2

the area where the communication takes place is an important part of the communication process

Answer 2

Environment

Question 3

much is communicated by clothing, hairstyles, cosmetics, and attractiveness

Answer 3

Appearance

Question 4

too much gesturing can be distracting

Answer 4

Gestures

Question 5

This nonverbal clue is often associated with sincerely eye contact that invites interaction

Answer 5

Contact

Question 6

Slouching, shuffling or stopping send a message that a person is indifferent (not interested)

Answer 6

Posture

Question 7

Effective communication requires a facial expression that agrees with the message

Answer 7

Facial Expression

Question 8

Hesitation often diminishes the effect of your statement or implies untruthfulness

Answer 8

Timing

Question 9

Indicated the emotional component of the message, it is considered more reliable than verbal communication

Answer 9

Non-verbal communication

Question 10

From superior to subordinate, which may pass through various level of management

Answer 10

Downward communication

Question 11

Includes policies, rules and regulations, memoranda, handbooks, interviews, job descriptions, and performance appraisal

Answer 11

Downward communication

Question 12

From subordinate and goes upward

Answer 12

Upward communication

Question 13

In the form of feedback to show the extent to which downward communication has been received, accepted, and implemented

Answer 13

Upward communication

Question 14

Discussions between subordinates and superiors, grievance procedures, written reports, incident reports, and statistical reports

Answer 14

Upward communication

Question 15

Flows between peers, personnel or departments on the same level

Answer 15

Horizontal communication

Question 16

Used most frequently in the form of endorsements, between shifts, nursing rounds, journal meetings and conferences, or referrals between departments or services

Answer 16

Horizontal communication

Question 17

Deals with information that flows from the caregivers to the patients, their families

Answer 17

Outward Communication

Question 18

Between individuals at differing hierarchy levels and job classifications

Answer 18

Diagonal Communication

Question 19

Informal, haphazard, and random, usually involving small groups

Answer 19

Grapevine

Question 20

Marked out territories

Answer 20

Physical

Question 21

Closed office doors, barrier screens, separate areas for people of different status

Answer 21

Physical

Question 22

Large working areas or working in one unit that is physically separated from others

Answer 22

Physical

Question 23

When people see the world differently

Answer 23

Perceptual

Question 24

Fear, mistrust and suspicion

Answer 24

Emotional barriers

Question 25

Different beliefs and practices

Answer 25

Cultural barriers

Question 26

Expressions, buzz words and jargon

Answer 26

Language barriers

Question 27

Men and women communicate and use language differently

Answer 27

Gender barriers

Question 28

This tells you your primary mode of receiving input from the world. This is the mode where you feel the most comfortable, either seeing, speaking or doing.

Answer 28

Conscious Preference or Left Brain

Question 29

Where you sort out all of the input you have received consciously. This preference take in materials and explore options.

Answer 29

Subconscious Preference

Question 30

The realm of integration and possibilities. This is the creative, intuitive, and inspiring preference.

Answer 30

Unconscious Preference