Communication Flashcards
between sender and receiver influences what is communicated
Space
the area where the communication takes place is an important part of the communication process
Environment
much is communicated by clothing, hairstyles, cosmetics, and attractiveness
Appearance
too much gesturing can be distracting
Gestures
This nonverbal clue is often associated with sincerely eye contact that invites interaction
Contact
Slouching, shuffling or stopping send a message that a person is indifferent (not interested)
Posture
Effective communication requires a facial expression that agrees with the message
Facial Expression
Hesitation often diminishes the effect of your statement or implies untruthfulness
Timing
Indicated the emotional component of the message, it is considered more reliable than verbal communication
Non-verbal communication
From superior to subordinate, which may pass through various level of management
Downward communication
Includes policies, rules and regulations, memoranda, handbooks, interviews, job descriptions, and performance appraisal
Downward communication
From subordinate and goes upward
Upward communication
In the form of feedback to show the extent to which downward communication has been received, accepted, and implemented
Upward communication
Discussions between subordinates and superiors, grievance procedures, written reports, incident reports, and statistical reports
Upward communication
Flows between peers, personnel or departments on the same level
Horizontal communication
Used most frequently in the form of endorsements, between shifts, nursing rounds, journal meetings and conferences, or referrals between departments or services
Horizontal communication
Deals with information that flows from the caregivers to the patients, their families
Outward Communication
Between individuals at differing hierarchy levels and job classifications
Diagonal Communication
Informal, haphazard, and random, usually involving small groups
Grapevine
Marked out territories
Physical
Closed office doors, barrier screens, separate areas for people of different status
Physical
Large working areas or working in one unit that is physically separated from others
Physical
When people see the world differently
Perceptual
Fear, mistrust and suspicion
Emotional barriers
Different beliefs and practices
Cultural barriers
Expressions, buzz words and jargon
Language barriers
Men and women communicate and use language differently
Gender barriers
This tells you your primary mode of receiving input from the world. This is the mode where you feel the most comfortable, either seeing, speaking or doing.
Conscious Preference or Left Brain
Where you sort out all of the input you have received consciously. This preference take in materials and explore options.
Subconscious Preference
The realm of integration and possibilities. This is the creative, intuitive, and inspiring preference.
Unconscious Preference
