Communication Flashcards
Coffee Klatch
Consult
A casual, informal gathering of 2-5 people for coffee, conversation and project discussion
Charrette
Collaborate
Intensive, multi-disciplinary workshop with the aim of
developing a design or vision for a project or planning activity.
World Café
Collaborate
Meeting that brings together large, diverse groups of people for meaningful, collaborative, small-group discussions around a specific question or issue;
involves rotating participants to different tables in rounds of discussions to mix participants in different conversations
Focus Group
Consult
6-12 people of similar interests selected to discuss a particular topic in a one-time meeting
used to find out what issues are of most concern for a community or group when little or no information is available.
Deliberative Polling
Involve
A combination of traditional public opinion polling and focus group meetings to survey and discuss views on particular issues, provide education, and measure
whether views have changed
Advisory Committee
Collaborate
Assembled group of staff, stakeholders, or citizens who meet routinely (e.g., 3-10 times) to review materials, discuss issues, and provide project guidance
Citizen Jury
Empower
Assembled group of 12-20 randomly selected citizens gathered to represent a microcosm of their community who meet over several days to deliberate on a policy question and reach a decision
Ballot
Empower
A proposal to enact new laws or repeal existing laws that is placed on the ballot for approval or rejection by the electorate; may include an initiative,
Workshop
Involve
Open or closed informal meetings with presentations and opportunities for discussion; may have interactive work task
Name IAP2 spectrum levels in order from least to most engaging
Inform, Consult, Involve, Collaborate, Empower
Expert Panel
Inform
Public meeting designed in “Meet the Press” format. Media panel interviews experts from different perspectives.
Can also be conducted with a neutral moderator asking
questions of panel members.
Inform
Provide balanced and objective information to assist public in understanding the problem, alternatives, opportunities and/or solutions.
Examples: Fact sheets, websites, open houses
Consult
Obtain feedback on analysis, alternatives and/or decisions.
Examples: Public comment, focus groups, surveys, public meetings
Involve
Work directly with the public throughout the process to ensure that public concerns and aspirations are consistently understood and considered.
Examples: Workshops, deliberative polling
Collaborate
Partner with the public in each aspect of decision include the development of alternatives and identification of the preferred solution.
Examples: Citizen advisory committee, consensus building, participatory decision making
Empower
Place final decision-making in the hands of the public.
Examples: citizen juries, ballots, delegated decision
Cultural competency
Practice of striving to recognize, understand, and accordingly respond to the cultural values and practices of others, particularly when the culture is unfamiliar
Continuum of cultural competency
1) cultural destructiveness, 2) cultural incapacity,
3) cultural blindness,
4) cultural pre-competence, 5) cultural competency,
6) cultural proficiency
How can you work as an ally of communities of color if there is a public transportation investment and densification proposed for an area
1) Recognize that the project could result in displacement and gentrification,
2) If affordable housing is provided, ask for whom it is intended
Planners must recognize when redevelopment may result in displacement of people of color from areas of high opportunity to areas of low opportunity and work to protect those populations
4 key causes of racial and ethnic segregation
Urban redevelopment (mid-20th century), housing discrimination, enduring income and wealth disparities among racial and ethnic groups, and English language ability.
What are the three (3) types of Engagement Evaluation
Process Eval; Outcome Eval; & Impact Eval.
Process Evaluation
Involves collecting data in the planning and implementation phases, such as frequency and content of planning meetings inclusiveness of process, and diversity. representativeness of planners.
Process evaluation are done at the beginning and through out the engagement process.
Outcome Evaluation
Assesses change resulting from community engagement, such as change in the way people engage with each other and change resulting from their engagement. Evaluation might involve collecting individual or community level changes in how people engage with each other. Outcome evaluation is conducted at the end of an engagement process.
Outcome evaluation answers the question: to what extent are people in the community engaged?
Impact Evaluation
Seeks to establish evidence of causality. It requires random assignment of participants and the use of an intervention group and a control group. This evaluation can be more challenging to implement and costly to do because of the prerequisites needed to be able to conduct it effectively.
This evaluation method answers the question: To what extent can community change be attributed to community engagement?
Ripple Effect Mapping (REM)
Is a method used in evaluation to engage key stakeholders in assessing the impact of community engagement. Participants took back over a period of time and create a visual map of direct or indirect impacts of community engagement.
Message Pyramid
Key Message: A long lasting and consistent statement.
First Proof: A factual statement about the benefits of planning.
Second Proof: Amplifies the first proof, e.g., “a startling statistic; an antidote, an endorsement of planning from an allied group, or amplification of the key message.”
