Communication

Question 1

Identify examples of both formal and informal communication

Answer 1

Examples of formal communication are - business letters, reports, orders, etc. while examples of informal communication are face-to-face communication, telephonic conversations, etc.

Question 2

State two disadvantages of verbal communication

Answer 2

there are always chances of misunderstandings, and risk of denial

Question 3

Identify and explain one advantage of written communication

Answer 3

-can take time to compose since there’s no rush to understand written communication

Question 4

Outline the difference between one-way and two-way communication

Answer 4

One-way communication is linear and limited because it occurs in a straight line from sender to receiver and serves to inform, persuade or command. Two-way communication always includes feedback from the receiver to the sender and lets the sender know the message has been received accurately

Question 5

Explain two ways that business may use digital communication

Answer 5

-it’s quicker to send messages
-could be translated so anyone can understand

Question 6

Explain what is meant by the key term communication

Answer 6

the sending and receiving of information

Question 7

Outline the difference between vertical and horizontal communication

Answer 7

Horizontal communication refers to that between colleagues on an equal hierarchical level. Vertical communication is that which travels up and down the hierarchy

Question 8

Outline the difference between internal and external communication

Answer 8

Internal communication is communication that takes place within an organisation, while external communication is communication that takes place outside of an organisation

Question 9

Describe two ways that digital communication has influenced business activity

Answer 9

Improved speed and accuracy of information