Communication Flashcards
What % of communication is non verbal according to Berry?
80%
What is the distance for intimate communication?
0-0.5m
What is the distance for personal communication?
0.5-1.25m
What is the distance for social communication?
1.25-3.5m
What are some ways of non-verbal communication?
- body language
- eye contact
- facial expression
- same height level
- personal space
- active listening
What are ways in which verbal communication can be carried out?
- tone, pace and volume of voice
- use of language
- avoid jargon
- open/closed questions
What is the paternalistic approach?
Dentist telling the patient what they are going to do
- more common in the older generation
Six key elements of communication
- understanding non-verbal communication
- listening
- engaging people to talk
- asking questions and obtaining feedback
- acknowledging other people’s feelings
- giving feedback
What are ways in which verbal communication can be carried out?
- explaining
- questioning
- listening
- clarifying
- repeating
- goal setting
What are ways in which non-verbal communication can be carried out?
- body language
- eye contact
- facial expression
- proximity
- personal space
- level and posture
- touch
What is empathy?
Putting oneself in another’s place and acknowledging their feelings
What is the paternalistic approach?
Dentist tells patient what to do
What are the principles of health promotion by the WHO?
- right to health
- equity
- empowerment
- community participation
- accountability
- partnership working
- national/international cooperation
What are the three important elements of health promotion?
- determinants of health
- partnership working
- strategic action
Key oral health messages
- diet
- effective control of plaque and access to fluoride
- appropriate use of good quality dental care
- don’t smoke and avoid excessive alcohol
