Communication Flashcards
What is communication used for within a group or organization?
- Management
- Feedback
- Emotional Sharing
- Persuasion
- Information Exchange
Explain the management function of communication.
Communication acts to manage member behavior in several ways.
– Authority hierarchies and formal guidelines.
– Job descriptions and company policies.
– Workgroup teasing or harassing.
Explain the feedback function of communication.
Communication creates feedback by clarifying to
employees what they must do, how well they are doing it,
and how they can improve their performance.
– Formation of goals, feedback on progress, and reward
for desired behavior all require communication and
stimulate motivation.
Explain the emotional sharing function of communication.
Communication provides for the emotional sharing of feelings and fulfillment of social needs, because it’s a fundamental mechanism by which members show satisfaction and frustration.
Explain the persuasion function of communication.
Persuasion can be good or bad depending on if a leader is trying to persuade a workgroup to believe in the organization’s commitment to corporate social responsability or CSR or to persuade the workgroup to break the law to meet an organizational goal.
Explain the information exchange funtion of communication.
Facilitates the decision making process because communication provides the information individuals and groups need to make decisions by transmitting the information needed to identify and evaluate choices.
What’s downward communication?
Communication that flows from one level to a lower level.It’s used to assign goals, provide instructions, communicate policies and procedures, and provide feedback. Downward communication must explain the reasons why a decision was made. This type of communication has one problem which is the one-way nature of downward communication.
What’s upward communication?
Communication that flows to a higher level in the organization. It provides feedback to higher-ups, inform them of progress and relay current problems.
What’s lateral communication?
This type of communication takes place among members of the same work group, among members of work groups at the same level, among managers at the same level or among any horizontally equivalent personnel. It is often necessary to save time and facilitate coordination, but it can create dysfunctional conflicts.
What’s a grapevine?
The informal communication network in a group or organization.
How to deal with rummors?
- Share the information you have, and the information you don’t
- Explain what decisions are made and why they were made
- Respond to rumors noncommittally and then verify for yourself the truths you can
- Invite employees to discuss their concerns about the organizational matters.
Contrast oral, written and nonverbal communication.
- Oral communication is the primary means of conveying messages.
- Written communication is every message you transmit by writting that message.
- Nonverbal communication includes body langue, intonations or emphasis, facil expressions and physical distance.
Contrast oral, written and nonverbal communication.
- Oral communication is the primary means of conveying messages.
- Written communication is every message you transmit by writting that message (complex and lenghty communication)
- Nonverbal communication includes body langue, intonations or emphasis, facil expressions and physical distance.
Distinguish automatic processing and controlled processing in persuasive communication.
Automatic processing is a relatively superficial consideration of evidence and information while controlled processing is a detailed consideration of evidence and information relying on facts, figures, and logic.
What are the principal barriers to effective communication?
– Filtering
– Selective perception
– Information overload
– Emotions
– Language
– Silence
– Communication apprehension
– Lying
