Communication

Question 1

Project a professional demeanor at all times. A smile can be your best asset . Be aware of your body language. Listening is the best relationship builder. Speak Clearly and loud enough for people to hear. Use correct English

Answer 1

Golden rules of communication

Question 2

The act of successfully sharing information between two people so that the information is understood

Answer 2

Effective Communication

Question 3

Be polite, genuinely friendly and inviting.

Answer 3

Proper way to meet/greet new clients

Question 4

Be consistent by always having a positive attitude. Always introduce yourself and use the clients name throughout the service.

Answer 4

Ways to earn a clients trust

Question 5

Introduce clients to people they may have interactions with while in the salon, including potential providers for other services such as skin care or nail services

Answer 5

Ways to earn a clients trust

Question 6

Every new client should fill out a ___ _____ ____

Answer 6

Client Intake Form

Question 7

The communication with a client that determines the client’s needs and how to achieve the desired results

Answer 7

Client Consultation

Question 8

Have a variety of styling books and/or digital images that your clients can look through. Show a variety of style options including various lengths, haircuts, and haircolor. Have a portfolio of your work on hand.

Answer 8

Preparing for client consultation

Question 9

Listening to the client and then repeating in your own words, what you think the client is telling you is know as

Answer 9

Reflective Listening

Question 10

Recommendations should be based off of what

Answer 10

Lifestyle, Hair type and face shape