Communication Flashcards
1
Q
NOTTS
A
Situational awareness
Decision making
- Autonomy, beneficence, non-maleficence, justice
Task management
Teamwork
Communication
2
Q
Strategies
A
Make the environment better
- Explain, get light, get recognisable things
Break bad news correctly
- empathic statements
- avoid sympathetic statements
- mirror tone and speech as well as body language
Mistakes
- Explain
- Apologise
Work with colleagues
3
Q
Common psychological disorders
A
Anxiety
Depression
Alcohol dependence
Acute organic syndromes
4
Q
Ward round
A
Leadership Work hard Praise others Support others Admit when you are wrong Get timely help
Handover well
5
Q
Things to do
A
Open questions Nil leading questions Nil multiple questions Keep summarising Don't block Mirror them Assertive - express honest opinions - I statements
