Communication Flashcards
What is professional identity?
The concept that describes how we perceive ourselves within our occupation and how we communicate this to other people.
What will developing your professional identity do?
- Improve self awareness
- Communicate ethically and professionally
- Develop my motivation in nursing
- Aid reflective practice
- Increase my understanding of nursing
What are the 5 legal and ethical concepts that nurses must abide by?
Consent - permission given beforehand.
Accountability - answering to yourself and others for your actions.
Confidentiality - keeping information between you and relevant others.
Duty of care - acting within certain standards.
Candour - being open and honest when things go wrong.
What are the four ‘Ps’ of the NMC code?
Prioritise people
Practise effectively
Preserve safety
Promote professionalism and trust
What are the five barriers to incident reporting?
- No feedback
- Form too long
- Incident trivial/not serious enough
- Too busy/forgot
- Unsure who to report to
What are the 3 human factors that contribute to clinical incidents?
- Self - knowledge, skill, experience, capacity, fatigue, distractions
- Context - environment, workspace, organisation
- Task - complexity, new, overlapping
What are Belbin’s Team Roles?
- Co-ordinator
- Plant
- Monitor Evaluator
- Specialist
- Shaper
- Implementer
- Team worker
- Resource Investigator
- Complete finisher
What does SOLER stand for?
Sitting squarely Open posture Leaning forwards to show interest Eye contact Relaxed body language
What is a clinical risk?
Exposure to the possibility of loss, injury or adverse circumstance.
What is a hazard?
A potential source of harm on a person.
What is an adverse event?
An unexpected medical problem that happens during treatment with a drug/therapy. Can vary in severity.
What is a serious incident?
An incident that occurred in relation to care resulting in avoidable and unexpectable death of one of more patients/staff/visitors.
What is Datix?
An incident reporting system that gives feedback to the reporter about actions taken to address the situation and allows them to view certain trends in incidents.
What are the four theoretical concepts of Person-Centred Nursing Framework by McCormack and McCance (2010) ?
- Prerequisites - attributes of the nurse
- The Care Environment - Context of care delivery
- Person-centred processes - how care is delivered eg: shared decision making, holistic care
- Expected outcomes - eg: patient involvement and satisfaction with care
What is self-awareness?
The process of understanding your own beliefs, thoughts and motivations and how they affect others.
What are the five pillars of self-awareness?
Emotional Intelligence Core self-evaluation Values Learning style Attitude and adaptation to change
According to Hall, what are the five professional characteristics that traditional professions encompass?
- Use of professional organisations
- Belief in the public service of the profession
- Autonomy
- Belief in self-regulation
- A sense of calling (a commitment beyond financial incentive)
What is autonomy?
The freedom and ability to make informed decisions
What is non-maleficence?
To do/cause no harm
What is beneficence?
To do good to others
What is justice?
Equal distribution of benefits
What is veracity?
The obligation to tell the truth
What are the four processes of social learning?
- Attention - paying attention and being interested
- Retention - remembering the information you’re being taught
- Production - physically reproducing the act
- Motivation - having/receiving motivation
What are the seven C’s of communication?
Clear Concise Concrete Correct Coherent Complete Courteous
