Communication

Question 1

What is professional identity?

Answer 1

The concept that describes how we perceive ourselves within our occupation and how we communicate this to other people.

Question 2

What will developing your professional identity do?

Answer 2

• Improve self awareness
• Communicate ethically and professionally
• Develop my motivation in nursing
• Aid reflective practice
• Increase my understanding of nursing

Question 3

What are the 5 legal and ethical concepts that nurses must abide by?

Answer 3

Consent - permission given beforehand.
Accountability - answering to yourself and others for your actions.
Confidentiality - keeping information between you and relevant others.
Duty of care - acting within certain standards.
Candour - being open and honest when things go wrong.

Question 4

What are the four ‘Ps’ of the NMC code?

Answer 4

Prioritise people
Practise effectively
Preserve safety
Promote professionalism and trust

Question 5

What are the five barriers to incident reporting?

Answer 5

• No feedback
• Form too long
• Incident trivial/not serious enough
• Too busy/forgot
• Unsure who to report to

Question 6

What are the 3 human factors that contribute to clinical incidents?

Answer 6

• Self - knowledge, skill, experience, capacity, fatigue, distractions
• Context - environment, workspace, organisation
• Task - complexity, new, overlapping

Question 7

What are Belbin’s Team Roles?

Answer 7

• Co-ordinator
• Plant
• Monitor Evaluator
• Specialist
• Shaper
• Implementer
• Team worker
• Resource Investigator
• Complete finisher

Question 8

What does SOLER stand for?

Answer 8

Sitting squarely
Open posture
Leaning forwards to show interest
Eye contact
Relaxed body language

Question 9

What is a clinical risk?

Answer 9

Exposure to the possibility of loss, injury or adverse circumstance.

Question 10

What is a hazard?

Answer 10

A potential source of harm on a person.

Question 11

What is an adverse event?

Answer 11

An unexpected medical problem that happens during treatment with a drug/therapy. Can vary in severity.

Question 12

What is a serious incident?

Answer 12

An incident that occurred in relation to care resulting in avoidable and unexpectable death of one of more patients/staff/visitors.

Question 13

What is Datix?

Answer 13

An incident reporting system that gives feedback to the reporter about actions taken to address the situation and allows them to view certain trends in incidents.

Question 14

What are the four theoretical concepts of Person-Centred Nursing Framework by McCormack and McCance (2010) ?

Answer 14

• Prerequisites - attributes of the nurse
• The Care Environment - Context of care delivery
• Person-centred processes - how care is delivered eg: shared decision making, holistic care
• Expected outcomes - eg: patient involvement and satisfaction with care

Question 15

What is self-awareness?

Answer 15

The process of understanding your own beliefs, thoughts and motivations and how they affect others.

Question 16

What are the five pillars of self-awareness?

Answer 16

Emotional Intelligence
Core self-evaluation
Values
Learning style
Attitude and adaptation to change

Question 17

According to Hall, what are the five professional characteristics that traditional professions encompass?

Answer 17

• Use of professional organisations
• Belief in the public service of the profession
• Autonomy
• Belief in self-regulation
• A sense of calling (a commitment beyond financial incentive)

Question 18

What is autonomy?

Answer 18

The freedom and ability to make informed decisions

Question 19

What is non-maleficence?

Answer 19

To do/cause no harm

Question 20

What is beneficence?

Answer 20

To do good to others

Question 21

What is justice?

Answer 21

Equal distribution of benefits

Question 22

What is veracity?

Answer 22

The obligation to tell the truth

Question 23

What are the four processes of social learning?

Answer 23

• Attention - paying attention and being interested
• Retention - remembering the information you’re being taught
• Production - physically reproducing the act
• Motivation - having/receiving motivation

Question 24

What are the seven C’s of communication?

Answer 24

Clear
Concise
Concrete
Correct
Coherent 
Complete
Courteous

Question 25

What does VALUE stand for?

Answer 25

Valuing people
Autonomy
Life experience
Understanding relationships
Environments

Question 26

What are the four types of communication?

Answer 26

Intrapersonal - reflection
Interpersonal - communication between two people
Group - communication is group settings
Mass - through media such as radio, TV or internet

Question 27

What makes an environment a safety culture?

Answer 27

Being open, just, informed, able to learn and report incidents.

Question 28

What is Person-Centred Care?

Answer 28

A philosophical approach to care delivery that ensures care is respectful of the preferences, needs and values of the persons receiving it.

Question 29

What is co-production?

Answer 29

Occurs when professionals work as equals to plan and deliver care to meet people’s needs.

Question 30

What can cause negativity in the workplace?

Answer 30

• Uneven staff skill mix
• Quick staff turnover
• Employer focused work conditions
• Poor economic standards (eg: unpaid overtime)
• Rigid management
• Controlling environment

Question 31

What is resilience?

Answer 31

• A person’s ability to adapt and rebound from adversity.