Communicating with the Lab Flashcards
what are the current quality concerns with fixed student submissions
- need the desired metal and porcelain design from the C and B design form, need an adjustable articulator for multiple units/FPDs
never use a _____ impression for an FPD or survey crown
quadrant
what are the quality concerns with contract lab completions with dentures
bulky/thin (cameo) complete dentures
what are the quality concerns with contract lab completions with RPDs
over- finished, rx not followed; incorrect clasp placement/finishing
what are the quality concerns with contract lab completions with fixed
porous dies; over-contoured/thick prosthetic margins; short metal margins; damaged die preparation; broken/glued dies expensive reduction copings
what is the definition of the QA cycle
- plan
- do
- check
- act
- QA is a combination of efforts among educators, staff and students
what are the general ed concerns
- lack of programs in dental education addressing the students technical knowledge in performing and discussing dental lab proceudres
- reduced dental lab technical exposure for students
- ineffective communication with the commerical dental lab
- proprietary interests and commercial biases could set future laboratory and clinical standards
- denturism
what are common concerns expressed by dental lab technicians
- lack of recognition by the dental team
- lack of effective communication in the lab prescription
- lack of knowledge by the dentist about technical procedures
lab in office value
- custom shade determination service
- continuing education offered when requested
- consultation at your office
- remote consultative services: tx planning, material selections, technical guidance
- training provided for your support staff
lab work authorization contents include
- name, age, gender, occupation, lifestlye
- date of request
- detailed description of the desired prosthesis
- specific materials/chemical composition to be used
- shade,
- desired occlusion
- dx casts
what are the objectives in lab communication
- choose the right lab for your needs
- meet the lab owner and staff
- discover value- added lab benefits
- communicate your needs
- utilize the lab prescription completely
- understand lab case turn around times and remake policy
- review the fee schedule
- understand payment policy
what is the lab on site visit
- make an appointment with the owner
- tour the facility; technology and materials used, CAD/CAM, 3D printing, AI
- talk with and observe the technical staff
- ask who specifically will be doing your work
- discover the number and types of CDTs in that lab
- does the lab outsource
- observe cleanliness and infection control
- review the labs quality assurance process
utilizing the lab work authorization
- fully communicate the desired result
- use all types of communication tools
what is included in the lab work authorization contents
- name, age, gender, occupation, lifestyle
- date of request
- detailed description of the desired prosthesis
- specific materials/chemical composition to be used
- shade
- desired occlusion - accurate casts, interocclusal record, articulator settings
- diagnostic casts- design and waxing
lab work and authorization
- compose it yourself
- reread the final draft and opt to have someont else read it for clarity
- present clear and concise instructions
- submit neat/clean quality case cimponents to the lab
turn around times
- inform the lab of the TAT you desire
- will they be consistent
- can they meet those times and at what cost
- will the lab outsource your work
- who pays the shipping
remake policy
- review the labs quality assurance process
- inform the lab concerning your office QA process
- how will you both communicate if quality concerns arise
- what is the labs remake policy- considering a lab error or a case submission error
lab fee schedule
- understand the material options available for each type of prosthesis
- understand additional charges to the standard basic fee
- reference the publication for fee comparisons
- consult with colleagues
payment policy
- what does the lab expect from its customers
- payment plans
- credit policy, credit card use
- late payment charges
- how will you incorporate lab charges into your patient billing plan
