Communicating With Customers Flashcards
What are the advantages of visiting a branch
Personal assistance
Quick processing( things like cash deposits and withdrawals can be done quickly)
Assurance
What are the disadvantages of visiting a branch
May have to wait (Time consuming)
Waste of time (if you live far)
Could be inconvenient
What are the advantages of online banking
Convenience(Access bank account any time)
Monitor account regularly
Global access (Can monitor account while abroad)
What are the disadvantages of online banking
Security risks such as hacking
Technical issues
Less personal interaction( information might not be perceived the same way)
Advantages of telephone banking
24/7 access
Personal interaction
Convenience
Disadvantages of telephone banking
Limited service
Potential wait times
Advantages of mobile banking
Convenience
Instant notifications
User friendly
Disadvantages of mobile banking
Security risk
Limited features
Data usage consumption
Advantages of postal banking
Cost effective( postal banking often lower fees)
Convenience
Disadvantages of postal banking
Limited services
Reliability
