Common Techniques in Communication Flashcards
Giving broad opening and giving recognition the patient/client
To initiate a conversation
“Is there anything that you want to talk about?”
“Where would you like to begin?”
are examples of?
Giving broad opening
giving the client to take the initiative in introducing the topic.
Giving broad opening
acknowledging, indicating awareness.
Giving recognition
“I noticed that you combed your hair today.”
“Good morning, Mr. S…”
are examples of?
Giving recognition
Giving information, using silence, gathering information, validating, reflecting, restating, and summarizing are a way to?
To Establish Rapport and Build Trust
making available the facts that the client needs.
Giving information
“Visiting hours are…” is an example of
- Giving information
refraining from speech to give the patient time to sort out thoughts and feelings.
Use of silence
Nurse says nothing but continues to maintain eye contact and conveys interest.
is an example of?
Use of silence
concentrating on a single topic.
Focusing
Client: “ This point seems worth looking at more closely.”
Nurse: “Of all the concerns you mentioned, which is most troublesome.”
is an example of?
Focusing
confirming one’s observation.
Validating
directing client actions, thoughts and feelings back to the client.
Reflecting
Client: “My sister spends all my money and then has the nerve to ask for more.”
Nurse: “This causes you to feel angry?”
is an example of?
Reflecting
