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com 100 > comm final > Flashcards

comm final Flashcards

1
Q

What element of communication is the foundation for creating meaning?

A

phonology ( sounds )

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2
Q

Define immediacy

A

How close or involved people appear to be with each other

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3
Q

Define paralinguistics

A

aspects of spoken language except for the words themselves (rate, volume, pitch and stress)

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4
Q

What is the best way to understand the perspective of another person?

A

Understand how others think and interpret their experience; ASK THEM

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5
Q

What are the techniques for conversing effectively?

A

Perspective taking, contextuals, and conversational awareness

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6
Q

What are the strategies for initiating conversations? Be able to recognize examples.

A

Introduce yourself, ask how you are?, ask a question, comment on the environment, general complaint, comment on the “social line”

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7
Q

In hurtful messages, what is the role of intention?

A

Purposely causing harm to the recipient

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8
Q

What are the behaviors to display when making an apology?

A

Don’t wait, be genuine, accept the other person’s anger, identify what you did wrong, don’t offer excuses, ensure how it will not happen again

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9
Q

What are the types of border dwellers? Be able to recognize examples.

A

People who haver partners from diffrent cultural backrounds

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10
Q

What are Hofstede’s cultural dimensions?

A

low power- high power
Individualism-collectivsm
masculinty- femninity
low uncertainties- high uncertainties
short term orentiation- long term orentation

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11
Q

how do individualism and and collectivism differ

A

Individualism: value orientation that respects the autonomy and independence of individuals
Collectivism: stresses the needs of the group

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12
Q

Define co-cultures and be able to recognize examples. CO-CULTURAL GROUP

A

A significant minority group within a dominant majority that does not share dominant group values or communication patterns

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13
Q

What is ethnocentrism?

A

Tendency to view one’s own group as the standard against which all other groups are judged

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14
Q

dialectical tension
autonomy/ connection

A

the need to connect with others but also feel independent

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15
Q

What is the matching hypothesis?

A

The tendency to develop relationships with people are approximately as attractive as we are

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16
Q

What are the types of termination strategies

A

De-escalation- lets just be friends, justification- gives good reasons,
positive tones- “i care about you but…”, behavioral de-escalation- ghosting, negative identity management

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17
Q

Define small groups

A

A group of 3-15 sharing a common purpose, interdependent, exert influence on eachother

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18
Q

task roles

A

roles that are directly related to the accomplishment/related to getting the job done

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19
Q

relationship roles

A

helps make group strong and brings group together

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20
Q

individual roles

A

roles focusing on ones own interests rather than those of the group

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21
Q

what is group think

A

decison making as a group

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22
Q

leadership style, Authoritarian

A

takes charge and has a high level of expertise, makes all decisions and dictates work tasks

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23
Q

leadership style, Democratic

A

lots of input from group members

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24
Q

leadership style, Laissez-faire

A

complete freedom in making decisions, leader has minimal participation

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25
Q

What are the disadvantages of working in small groups?

A

Longer decision making, minority opinions are silenced, distractions, poor decisions, relational problems

26
Q

What are the two types of motivators?

A

Extrinsic (external)- bonuses, raises, promotions, titles AND
Intrinsic (internal)- creating goals to achieve with feedback after

27
Q

organizational climate

A

a perception of the enviorment and culture

annual bonuses, special events, and gifts may have a positive impact on the organizational climate

28
Q

In what directions does communication move in organizations and who interacts in each?

A

Downward- from boss to employees
Upward- employees to boss
Horizontal- with peers

29
Q

emotion labor

A

Job requiring you to control your emotions in one way or another

30
Q

empowerment

A

authority or power given to someone to do something.

Feeling capable of performing a job and having the authority to decide how to perform it well

31
Q

What are the three artistic proofs?

A

Ethos- credibility
Pathos- emotions
Logos- logic

32
Q

Which artistic proof did Aristotle consider most important?

A

ethos

33
Q

rhetorical critic

A

An informed consumer or rhetorical discourse who is prepared to analyze rhetorical texts

34
Q

What is the most important condition for determining whether a group meeting should be called?

A

Did everyone get their job done? (otherwise there is no reason to meet)

35
Q

What were Cicero’s three objectives of public speaking?

A

inform, persuade, and entertain

36
Q

What should be included as a final item in the agenda?

A

What happens next?
final goal

37
Q

Who was the main speaker at the dedication of the Gettysburg cemetery during the Civil War?

A

Edward Everett

38
Q

What were the two steps that increased happiness in the study in “The Experiment in Gratitude” video?

A

Writing down your feelings of gratitude AND
Verbally expressing gratitude

39
Q

participant-observer

A

Someone participating but also asking, how are things going? How did it get done?

40
Q

assertiveness

A

Sharing your position honestly while respecting the others position,
Used situationally
help you express yourself effectively and stand up for your point of view

41
Q

Competing conflict style

A

win/lose, concern for self, me not we, uncooperative, seeks power

attempt to gain power

42
Q

Accommodating Conflict Style

A

lose/win, others over self, cooperative, unresolved issues

set aside their own needs because they want to please others in order to keep the peace

43
Q

avoiding conflict style

A

lose/lose, no concern for anyone, uncooperative,

Avoiders deliberately ignore or withdraw from a conflict rather than face it

44
Q

compromising conflict style

A

part win/part lose or lose/lose, some concern for each, moderately cooperative, fairness/tradeoffs

45
Q

collaborating conflict style

A

win/win, concern for both, super cooperative, problem solving

46
Q

What are the rules of brainstorming?

A

No criticism, write everything down

47
Q

From the Buley reading on meeting people, what constitutes “bait”?

A

Something that attracts others to us

48
Q

From the Buley reading on ending conversation, what are the typical stages of leave-taking behavior?

A

Signaling inaccessibility, signaling support for the relationship

pointing your legs and feet away from the person and toward the door (I’m out of here.) a forward lean (I got it, let me go.) breaking eye contact (I am through taking in information.)

49
Q

In the video on John Gottman’s research on couples, what are the “Four Horsemen of the Apocalypse” and what is involved in each? predictors of divorce

A
  1. criticism
  2. Defensiveness
    3.Contempt (disgust)
  3. Stonewalling (refusing to interact)
50
Q

In the IDEO design video, which leadership styles were used in the “deep dive” process?

A

ALL

Democratic
Authoritain
Laissez-faire

51
Q

Be familiar with the “deep dive” techniques used by the firm IDEO.

A

BRAINSTORMING!

52
Q

According to our discussion of the book Women Don’t Ask, what are the potential benefits of negotiating a higher starting salary? How did men and women differ in negotiating?

A

RAISES TEND TO BE ON PERCENTAGES IF YOU ASK YOU WILL BE AHEAD,
INCRMENTAL IMPROVEMNET,
HIRED WITH ANOTHER COMPANY THEY TEND TO EQUAL, THEY WILL BE PERCEIVED AS MORE Competent

Men initiate negotiations about four times as often as women.

53
Q

dialectical tensions expressiveness/privacy

A

be open but maintain some sort of privacy

54
Q

dialectical tensions
change/predictability

A

new events as well as stable aspects of your life

55
Q

ethos

A

credibility
written technique that appeals to an audience

56
Q

pathos

A

emotions
trying to make the audience feel angry or sympathetic

57
Q

logos

A

logic
appeals to the audience’s reason, building up logical arguments.

58
Q

Uncertainty reduction theory

A

reduce uncertainty about others by gaining information about them.

59
Q

proximity

A

how physically close one is to others

60
Q

Predicted outcome theory

A

to say that an event or action will happen in the future, especially as a result of knowledge

61
Q

machiavellian tactics

A

a third party shares that someone is unhappy in a relationship

62
Q
A

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