COMM 6009 - Technical Communications (Chp 19)

Question 1

Which of the following is not one of the elements of communication?

A) Interactive process

B) Spelling

C) Interactive process

D) Primary purpose is to exchange information with others

Answer 1

B) Spelling

Question 2

What is the advantage of written communication?

A) Can be encrypted for security
B) More content can be added to the communication
C) Is faster than oral communication
D) Provides easy reference in the future

Answer 2

D) Provides easy reference in the future

Question 3

A key component to verbal communication is___________.

A) Clearness of speech
B) Shortness of speech
C) Tone
D) Listening

Answer 3

D) Listening

Question 4

A practical verbal tip is to:

A) Not move around a lot when speaking
B) Be brief
C) Stay focused
D) Have good eye contact

Answer 4

C) Stay focused

Question 5

In two way radio operation it is important to do what?

A) Review the manufactures’ operating instructions
B) Read Shipping documents on all parts of the radio
C) Place the radio receiver in the correct location
D) Locate all the buttons on the radio

Answer 5

A) Review the manufactures’ operating instructions

Question 6

A good operating tip for two way radio operation is to:

A) Perform a verbal communication check
B) Locate all buttons on the radio
C) All of the above
D) Have the radio located in a convenient location

Answer 6

C) All of the above

Question 7

In two way radio operation it is important to be:

A) Attention
B) Clear
C) Loud
D) Brief

Answer 7

B) Clear

Question 8

What is a benefit of having Standard Operating Procedures (SOP)?

A) Promote quality and safety
B) To reduce insurance cost
C) Reduce time
D) Reduce cost

Answer 8

A) Promote quality and safety

Question 9

The following item or items are to be included in a SOP:

A) Materials and tools requirements
B) Purpose
C) All the above
D) Background

Answer 9

C) All the above

Question 10

Three types of maintenance are:

A) Routine, preventive, emergency
B) Instrumentation, rotating, electrical
C) Safety, turnaround, emergency
D) Routine, emergency, turnaround

Answer 10

A) Routine, preventive, emergency

Question 11

Which of the following is not a key component of a Maintenance Management System (MMS)?

A) A realistic budget
B) System to issue work orders
C) Human resources department
D) Inventory program

Answer 11

C) Human resources department