COMM 243 - Final Flashcards
What is Interpersonal Communication
the primary communication mode of human beings, made up of speech, gestures, body position, facial expressions, and more.
What are some ways in which interpersonal communication takes place
1) A chat between you and your manager
2) Zoom video with a potential client
3) Phone call with a coworker
What are some examples that are not interpersonal communication
1) Watching a video on Netflix
2) Reading a book
I/p comm is Dyadic - meaning two - it must take place between at least two people simultaneously.
What are symbols in interpersonal communication
Means of communication that goes beyond words, such as hand gestures, non-speech sounds (sighs/laughs), or the amount of distance you choose for your personal space.
What is the purpose of i/p comm.
It can satisfy needs for pleasure, affection, inclusion, distraction, control, or just a practical need to get something done.
What are the stages of development for interpersonal relationships
1) Initiation stage
2) Experimental stage
3) Intensification stage
4) Integrating stage
5) Bonding stage
6) Differentiating stage
What is involved in the Initiation stage
Starting communication/initiating the relationship with someone else
What is involved in the Experimental stage
We chat with someone to find out more about them & decide what we think about them
What is involved in the intensification stage
A working friendship develops
What is involved in the integrating stage
We start to feel like our path forward is connected and influenced by the other person
What is involved in the bonding stage
We feel connected in a sort of partnership
What is involved in the differentiating stage
Moderates the bonding stage, we work to stake out our individuality and autonomy, even as we interact with others.
What are the stages of decline for i/p relationships
1) Circumscribing
2) Stagnating
3) Avoidance
4) Termination
What is involved in the circumscribing stage
When you don’t talk to the person as much as you once did
What is involved in the stagnating stage
You see the relationship quality & communication decline significantly - e.g. when someone doesn’t like their job anymore and stops communicating with their coworkers
What is involved in the Avoidance stage
The person tries to stop communicating with others
What is involved in the Termination stage
Communication is completely cut off
What is the concept of dialetic
The dialectic means two opposite forces pushing and pulling the relationship (like in the game ‘tug-of-war’). This concept in i/p comm expolores the push and pull of one’s desire for some degree of social connection with others, but also some degree of autonomy or freedom.
What are the types of relationship roadblocks
1) Disconfirming messages
2) Evaluative messages
3) Indifference
4) Controlling messages
5) Defensiveness
What are Disconfirming messages
A relationship roadblock that involves non-verbal messages that suggest that you don’t care or respect the other person
E.g. The shrug of a shoulder or the rolling of the eyes
What are Evaluative messages
A relationship roadblock that involves evaluating/judging what someone thinks or feels instead of trying to understand it. Can turn into an ad hominem attack.
E.g. “I don’t think you know anything about this”
What is an ad hominem attack
A relationship roadblock that occurs when you try to discredit the individual’s character rather than critiquing their ideas.
E.g. “You’re an idiot!”
What is Indifference
A relationship roadblock. rather than offering a confirming response or a judgement to someone, sometimes we show we don’t care by not engaging with/avoiding the person
What are Controlling messages
A relationship roadblock that involves messages that dominate others and imply you’re superior to them, suggesting the other person’s opinion isn’t important.
E.g. You’re discussing a possible solution to a problem with a coworker, instead of getting their advice, you just impose your solution on them.
What is Defensiveness
A relationship roadblock where one we are overly defensive to criticism of our thoughts and ideas.
What are the four broad categories of i/p comm
1) Communication competence
2) Situational awareness
3) Self-knowledge
4) Audience understanding
What is communication competence
One of the four broad categories of i/p comm, it means you have the skills to achieve your goals in i/p situations while also maintaining or improving i/p relationships
What is situational awareness
One of the four broad categories of i/p comm, it means understanding the context in which i/p comm occurs and which techniques to use in each situation.
What is self-knowledge
One of the four broad categories of i/p comm, it means understanding your own strengths and weaknesses, and your own communication style (both verbal and non-verbal).
What is audience understanding
One of the four broad categories of i/p comm, it means recognizing that the person on the other end of the communicative act matters as much as you do, and that person may have a different background, needs, education, culture, or attitude than you do.
What are the key points to successfully communicate in a business setting?
Be clear, precise, and direct.
What is the veil of ignorance
An ethical perspective developed by John Rawls, he felt that, before making a decision that might affect other people, you should consider how you would feel if you were at the receiving end of the decision. This forces you to understand people’s perspectives & roles in society.
What is a key thing to understand when developing i/p relationships & solving conflicts
recognize that another person’s attitudes and opinions are varied, different, and often just as valuable and worthy as your own.
What is emotional intellgence
The ability to understand one’s own feelings and those of others, motivating ourselves to keep our emotions controlled.
What is self-regulation
The ability keep our emotions controlled
Start next on module one
part 15 “what is non-verbal communication”
