Comm 1 Flashcards
What is the importance of effective communication among health care professionals?
Effective communication is imperative for integrated or collaborative care, ensuring all involved understand the patient’s background, culture, and beliefs.
What are the key components of effective communication skills in health care?
Key components include verbal skills, non-verbal cues, listening skills, and language (read/write, speak, listen).
Aspects of Verbal Communication?
Speaking clearly and concisely, Recognizing and responding to non-verbal cues, Asking for clarification
Aspects of non-verbal communication?
Facial expressions, Body movement and posture, Gestures
Aspects of Language in communication?
Reading and Writing, Speaking, Listening
Aspects of listening in communication?
Verbal affirmations, Asking open-ended questions, Paying attention to body language.
What are the standards that facilitate communication between health care professionals?
The standards are: Complete, Concise, Concrete, Clear, and Accurate.
Standards of ProH care; Complete?
The communication answers all questions asked to a level that is satisfactory to those involved in the exchange of information.
Standards of ProH care; Concise?
Wordy expressions are shortened or omitted. Clear communication includes only relevant statements and avoids unnecessary repetition.
Standards of ProH care; Concrete?
The words used mean what they say; they are specific and deliberate and spoken using medical terminology.
Standards of ProH care; Clear?
Familiar conversational words or medical terminology are used to convey understandable messages.
Level of and proper usage of language with customers?
The level of language is appropriate for all concerned; ambiguous jargon is avoided as are discriminatory or patronizing expressions. Facts and figures are accurate.
What factors can influence the effectiveness of communication in health care?
Factors include communication skills, listening skills, personality, memory lapses, fatigue, stress, and distractions.
What is the role of an optician in health care communication?
An optician must listen actively, know when to be assertive, and understand common medical terms to communicate effectively.
What are the four basic types of communicators?
The Relator, The Socializer, The Thinker, The Director
What does SBAR stand for in health care communication?
SBAR stands for Situation, Background, Assessment, Recommendation.
What is ISBAR and how does it improve communication?
ISBAR stands for Identify, Situation, Background, Assessment, Recommendation, and it ensures accurate identification in communication.
Why is knowledge of medical terminology essential in health care?
It is essential for clear, concise, and effective communication among health care professionals.
What are the components of medical terms?
Medical terms consist of roots, prefixes, and suffixes.
What is emmetropia?
Emmetropia is the term for an eye with no refractive error, where light rays focus directly on the retina.
What is hyperopia?
Hyperopia, or farsightedness, occurs when light rays fall behind the retina due to a shorter eye length.
What is myopia?
Myopia, or nearsightedness, occurs when light rays fall in front of the retina due to a longer eye length.
What is astigmatism?
Astigmatism is a refractive error where light rays do not focus equally, causing blurred vision.
What is presbyopia?
Presbyopia is the decline in near vision due to loss of lens elasticity, typically occurring around age 40-45.
What is anisometropia?
Anisometropia is a condition where there is a significant difference in refractive errors between the two eyes.
What is a diopter?
A diopter is a unit of measure for the refractive power of a lens.
