Comm 1 Flashcards
What is the importance of effective communication among health care professionals?
Effective communication is imperative for integrated or collaborative care, ensuring all involved understand the patient’s background, culture, and beliefs.
What are the key components of effective communication skills in health care?
Key components include verbal skills, non-verbal cues, listening skills, and language (read/write, speak, listen).
Aspects of Verbal Communication?
Speaking clearly and concisely, Recognizing and responding to non-verbal cues, Asking for clarification
Aspects of non-verbal communication?
Facial expressions, Body movement and posture, Gestures
Aspects of Language in communication?
Reading and Writing, Speaking, Listening
Aspects of listening in communication?
Verbal affirmations, Asking open-ended questions, Paying attention to body language.
What are the standards that facilitate communication between health care professionals?
The standards are: Complete, Concise, Concrete, Clear, and Accurate.
Standards of ProH care; Complete?
The communication answers all questions asked to a level that is satisfactory to those involved in the exchange of information.
Standards of ProH care; Concise?
Wordy expressions are shortened or omitted. Clear communication includes only relevant statements and avoids unnecessary repetition.
Standards of ProH care; Concrete?
The words used mean what they say; they are specific and deliberate and spoken using medical terminology.
Standards of ProH care; Clear?
Familiar conversational words or medical terminology are used to convey understandable messages.
Level of and proper usage of language with customers?
The level of language is appropriate for all concerned; ambiguous jargon is avoided as are discriminatory or patronizing expressions. Facts and figures are accurate.
What factors can influence the effectiveness of communication in health care?
Factors include communication skills, listening skills, personality, memory lapses, fatigue, stress, and distractions.
What is the role of an optician in health care communication?
An optician must listen actively, know when to be assertive, and understand common medical terms to communicate effectively.
What are the four basic types of communicators?
The Relator, The Socializer, The Thinker, The Director
