COM final review Flashcards
rites
planned special events
rites of passage
ceremony marking an important stage in life (birth, marriage, puberty)
rites of integration
language, gestures, symbols, setting
blaming rites
firings, demotions, reprimands
enhancement rites
praising one publicly
rituals
regular, familiar, routine
social rituals
festive events (wedding, funeral rituals)
task rituals
routines associated with a particular job in the workplace (issuing tickets, collecting tolls)
roles of organizational structures
formally defined position within organization
rules of organizational structures
specify when, where, + with whom communication should occur
upward dissent
voicing dissatisfaction with workplace situations to managers
latent dissent
voicing dissatisfaction with co-workers
displaced dissent
voicing dissatisfaction with people outside of work (friends + family)
oral communication tradition/ages
orally transmitted of info from one generation to the next
written/print communication tradition/ages
info transmitted through readings from one generation to another