COM 110

Question 1

positive result of group collaboration; Because all members of the group pool their knowledge, experience, expertise, and resources, the result of group work is better than anything you could have done by yourself.

Answer 1

Synergy

Question 2

occurs when members of the group don’t want to challenge other thoughts so that they can maintain friends; go along with what others are saying

Answer 2

Groupthink

Question 3

Each member of the group being responsible and working hard on their own individual task but still collaborating with the group and attending meetings

Answer 3

Interdependence

Question 4

expectations of each member; implicit- not directly stated but directly observed; explicit- expectation directly communicated

Answer 4

Norm

Question 5

positions within the group that each member may take. These can be either formal or informal.

Answer 5

Role

Question 6

These help the group to accomplish its goal or purpose. Ex: treasurer, moderator, recorder

Answer 6

Task Role

Question 7

These provide for the social needs of the group and serve to foster teamwork and collaboration. Many groups are successful at accomplishing tasks, but someone who fulfills a relationship role sees to it that everyone respects each other in

Answer 7

Relationship Role

Question 8

These provide for the social needs of the group and serve to foster teamwork and collaboration. Many groups are successful at accomplishing tasks, but someone who fulfills a relationship role sees to it that everyone respects each other in

Answer 8

Disruptive Role

Question 9

where the participant takes a “hands-off” approach and has a low concern for both people and results.

Answer 9

Avoidance (conflict style)

Question 10

is highly person-oriented, but the participant gives in to the other person in the conflict.

Answer 10

Accommodation (conflict style)

Question 11

strategy represents a willingness to negotiate a solution that is acceptable for one party now, but will benefit the other party later.

Answer 11

compromise (conflict style)

Question 12

strategy has a low concern for people, but a high concern for results.

Answer 12

competing (conflict style)

Question 13

the strategy that holds the highest concern for both people and results

Answer 13

collaboration (conflict style)

Question 14

made up of the values and beliefs learned by a group of people who share the same social heritage and traditions. Thus, culture is a way of life that is learned over time.

Answer 14

culture

Question 15

When we are unable to appreciate diversity, placing value judgments on people because they are different from us. In doing so, we evaluate other cultures based on what we know about our own (values and beliefs).

Answer 15

ethnocentrism

Question 16

On the other hand, if we engage in some perspective talking, we can judge another person’s culture by its own values and beliefs.

Answer 16

culture relativism

Question 17

Hurier

Answer 17

6 parts of listening

Question 18

paying attention to auditory and visual message

Answer 18

Hearing

Question 19

requires reflection and comprehension

Answer 19

Understanding

Question 20

build connection and trust with that person. Essential if you intend to apply what you have heard in future situations.

Answer 20

Remembering

Question 21

involves the ability to see a situation from another person’s perspective

Answer 21

Interpreting

Question 22

see how the message compares with your values, attitudes, and experiences

Answer 22

Evaluating

Question 23

What to do with info presented

Answer 23

Responding

Question 24

external source of interference- comes from environment

Answer 24

Physical distraction

Question 25

internal interference- your mind thinks of other things rather than listening

Answer 25

Mental distraction

Question 26

internal interference- concentrate too hard on the message that we miss the main point

Answer 26

Factual distraction

Question 27

internal interference- occurs when we have an emotional response to particular words or concepts

Answer 27

Semantic distraction

Question 28

distinguish between verbal and nonverbal messages (most basic type of listening)

Answer 28

Discriminative listening

Question 29

Occurs when we attempt to understand a message for a reason

Answer 29

comprehensive listening

Question 30

involves personal enjoyment

Answer 30

appreciative listening

Question 31

when we want to support or help another person and put ourselves in their shoes

Answer 31

Empathetic listening

Question 32

Most complicated; making judgements on the message we receive

Answer 32

Critical listening

Question 33

1. Remove physical barriers
2. Focus on speaker’s main idea
3. Listen for the intent and context of a message
4. Give person a full hearing
5. Meanings are in people not words – try to find something to agree with
6. Concentrate on the other person as a communicator and as a human

Answer 33

6 behaviors that improve listening

Question 34

concerned with what is true and what’s not, what exists, and what happened; BOP- prove that facts support position; should use topical, spatial, or chronological organization

Answer 34

Fact

Question 35

What you consider to be wrong or right, moral or immoral, just/unjust, good or bad; bop- prove that claim holds value and clearly define what you’re saying; usually organized topically

Answer 35

Value

Question 36

what should be done, what law should be changed, or what policy should be followed; bop- clearly define key terms, prove a problem exists, inherent behavior exists, what will solve the problem; problem-solution, problem-cause solution, comparative advantage, Monroe’s motivated sequence

Answer 36

Policy

Question 37

point that speaker advocates

Answer 37

claim

Question 38

substantiate a speaker’s claim

Answer 38

evidence

Question 39

quality of info you’re using

Answer 39

evidence credibility statement

Question 40

provides justification and reasoning to connect evidence with your claim

Answer 40

warrant

Question 41

admit exceptions and demonstrate that argumentation isn’t an exact science

Answer 41

qualifier

Question 42

states counterargument and attacks the things they disagree with

Answer 42

counterargument/rebuttal

Question 43

attack against the person; occurs when a speaker attacks character of the person making the argument instead of attacking the argument

Answer 43

Ad hominem

Question 44

suggests that something is correct, good, or true because many other people are agreeing with it or are doing it

Answer 44

Bandwaggon

Question 45

occurs when a speaker asserts that some event must inevitably follow from another down a steep slope towards disaster

Answer 45

slippery slope

Question 46

asserts that a complicated question only has two answers when more actually exist

Answer 46

false dilemma

Question 47

rests on the assumption that because an authority figure says something is true then it must be

Answer 47

appeal to authority

Question 48

has its roots in English fox hunting traditions; introduce irrelevant info into an argument in an attempt to mask the real issue under discussion

Answer 48

red herring

Question 49

as evaluated by oneself and others, is effective in achieving one’s communication goals.

Answer 49

Competent communication behaviors

Question 50

set of abilities requiring individuals to “recognize when information is needed and have the ability to locate, evaluate, and use effectively the needed information.”

Answer 50

Information literacy

Question 51

the ability to interpret, negotiate, and make meaning from information presented in the form of an image, extending the meaning of literacy, which commonly signifies interpretation of a written or printed text

Answer 51

visual literacy

Question 52

a person is participating in the political process by making his or her opinions and beliefs known. In the social sciences, the term ‘political participation’ is often used to describe an action taken by a citizen to influence the outcome of a political issue.

Answer 52

political participation