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NCOA > Collaborative Problem Solving > Flashcards

Collaborative Problem Solving Flashcards

1
Q

The key to metacognition is asking yourself _________ questions.

a.	 self-aware

b.	 open-ended

c.	 self-reflective
A

c.
self-reflective

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2
Q

Methods such as thinking aloud, using writing, and taking notes from memory can help you when you are _________.

a.	 testing yourself

b.	 taking a timeout

c.	 reviewing your exam
A

a.
testing yourself

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3
Q

This technique ensures that you are actively engaging with the material as you are reading and taking notes.

a.	 Organizing your thoughts

b.	 Taking notes from memory

c.	 Summoning your prior knowledge
A

b.
Taking notes from memory

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3
Q

__________ helps you take the time to be introspective and honest with yourself about your comprehension.

a.	 Organizing your thoughts

b.	 Asking yourself questions

c.	 Summoning your prior knowledge
A

b.
Asking yourself questions

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4
Q

When you’re learning, it’s important to periodically _________to make sure you’re engaging in metacognitive strategies.

a.	 take a timeout

b.	 organize your thoughts

c.	 summon your prior knowledge
A

a.
take a timeout

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5
Q

_______ helps you organize your thoughts and assess what you know.

a.	 Writing

b.	 Reading

c.	 Speaking
A

a.
Writing

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6
Q

_______ is when you talk through your material and verbalize your thoughts to help you make more sense of the material and internalize it more deeply.

a.	 Thinking aloud

b.	 Asking yourself questions

c.	 Summoning your prior knowledge
A

a.
Thinking aloud

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7
Q

Using concept maps or graphic organizers is another great way to visualize material and see the connections between the various concepts you are learning is considered _________.

a.	 writing

b.	 asking questions

c.	 organizing your thoughts
A

c.
organizing your thoughts

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8
Q

Before you begin to study, look at the topic that is covered and ask yourself what you know about it already. This is known as:

a.	 Thinking aloud

b.	 Asking yourself questions

c.	 Summoning your prior knowledge
A

c.
Summoning your prior knowledge

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9
Q

This type of thinking is reflective and useful for judgments in unfamiliar situations, for processing abstract concepts, and for deliberating when there is time for planning and more comprehensive consideration.

a.	 Analytical thinking

b.	 Innovative thinking

c.	 System 1 thinking

d.	 System 2 thinking
A

d.
System 2 thinking

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10
Q

This type of thinking aids you in supporting daily activities and making quick decisions.

a.	 Adaptive thinking

b.	 Creative thinking

c.	 System 1 thinking

d.	 System 2 thinking
A

c.
System 1 thinking

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11
Q

NCOs solve problems by visualizing information given, details, and situations from different points of view using:

a.	 Adaptive thinking

b.	 Analytical thinking

c.	 Creative thinking

d.	 Reflective thinking
A

b.
Analytical thinking

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12
Q

This type of thinking is employed in complex, challenging, and often stressful situations.

a.	 Adaptive thinking

b.	 Creative thinking

c.	 Innovative thinking

d.	 Reflective thinking
A

a.
Adaptive thinking

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13
Q

A goal of deliberate practice is to develop habits that operate expertly and automatically through:

a.	 Immediacy

b.	 Focused feedback

c.	 Focus on weakness

d.	 Repetition
A

d.
Repetition

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14
Q

Providing constructive criticism to a learner at regular intervals is characterized as this type of deliberate practice.

a.	 Immediacy

b.	 Focused feedback

c.	 Focus on weakness

d.	 Repetition
A

b.
Focused feedback

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15
Q

New and better ideas that may dismantle the existing structure of the organization are:

a.	 Advancement innovations

b.	 Efficiency innovations

c.	 Evolutionary innovations

d.	 Revolutionary innovations
A

d.
Revolutionary innovations

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16
Q

Cutting costs, reduce cycle time, and improving quality are examples of:

a.	 Advancement innovations

b.	 Efficiency innovations

c.	 Evolutionary innovations

d.	 Revolutionary innovations
A

b.
Efficiency innovations

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17
Q

Innovations focused on identifying areas that represent something “distinctly new and improved” are:

a.	 Advancement innovations

b.	 Efficiency innovations

c.	 Evolutionary innovations

d.	 Revolutionary innovations
A

c.
Evolutionary innovations

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18
Q

The creation of the wheel, telephone, automobile, and internet are all types of:

a.	 Analytical thinking

b.	 Critical thinking

c.	 Innovative thinking

d.	 Reflective thinking
A

c.
Innovative thinking

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19
Q

Keeping an open mind, employing active listening, and encouraging fresh perspectives to generate new and improved systems, processes, and solutions are part of:

a.	 Adaptive thinking

b.	 Creative thinking

c.	 Innovative thinking

d.	 Reflective thinking
A

b.
Creative thinking

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20
Q

In this domain, decisions are unquestioned because all parties share a common understanding of the issue or problem.

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

d.
Simple Domain

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21
Q

This is the domain of “known-unknowns”:

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

c.
Complicated Domain

22
Q

In this domain, problems require straightforward management and monitoring.

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

d.
Simple Domain

23
Q

In the Complex Domain, leaders must:

a.	 analyze, sense, and respond

b.	 categorize, probe, and act

c.	 probe, sense, and respond

d.	 sense, probe, and respond
A

c.
probe, sense, and respond

24
Q

In this domain there may be multiple right answers, many of which may be excellent.

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

c.
Complicated Domain

25
Q

Leaders must sense, analyze, and respond to problems in this domain:

a.	 Complex Domain

b.	 Complicated Domain

c.	 Chaotic Domain

d.	 Simple Domain
A

b.
Complicated Domain

26
Q

The “Domain of Novel Practices” is the:

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

a.
Chaotic Domain

27
Q

In this domain, it is identified that “there are things we don’t know that we don’t know”:

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

b.
Complex Domain

28
Q

Leaders must act, sense, and respond to problems in this domain.

a.	 Chaotic Domain

b.	 Complex Domain

c.	 Complicated Domain

d.	 Simple Domain
A

a.
Chaotic Domain

29
Q

The process of describing and interpreting a stated problem to arrive at a problem statement is ___________.

a.	 Problem Solving

b.	 Problem Framing

c.	 Root Cause Analysis
A

b.
Problem Framing

30
Q

A technique designed to stimulate a chain reaction of ideas relating to a problem.

a.	 Brainstorming

b.	 Withholding judgment

c.	 Encouraging freewheeling
A

a.
Brainstorming

31
Q

___________ are inevitable when participants bring their various expertise and experience to a problem.

a.	 Poor outcomes

b.	 Differing objectives

c.	 Differing perspectives
A

c.
Differing perspectives

32
Q

Structured, unstructured, and silent approaches are all ___________.

a.	 brainstorming session rules

b.	 brainstorming session techniques

c.	 brainstorming session best practices
A

b.
brainstorming session techniques

33
Q

The _________ aids in determining the cause-effect relationships in a problem or a failure event.

a.	 five-why method

b.	 fish bone diagram

c.	 decision analysis matrix tool
A

a.
five-why method

34
Q

The diagram used to depict the relationship between specific categories of process inputs and the undesirable output is known as the __________.

a.	 five-why method

b.	 fish bone diagram

c.	 decision analysis matrix tool
A

b.
fish bone diagram

35
Q

The ___________ is particularly powerful where you have a number of good alternatives to choose from, and many different factors to take into account.

a.	 five-why method

b.	 fish bone diagram

c.	 decision analysis matrix tool
A

c.
decision analysis matrix tool

36
Q

A _______ is a tendency, inclination, or prejudice toward or against something or someone.

a.	 bias

b.	 belief

c.	 decision
A

a.
bias

37
Q

When ________________, the first thing to keep in mind is the more the better.

a.	 generating solutions

b.	 implementing options

c.	 measuring effectiveness
A

a.
generating solutions

38
Q

ou should identify whether or not the results being achieved are fixing the problem, and if not ___________ is required.

a.	 reporting

b.	 monitoring

c.	 implementation
A

b.
monitoring

39
Q

The key to successful implementation is ___________________.

a.	 brainstorming

b.	 withholding judgment

c.	 planning and preparation
A

c.
planning and preparation

40
Q

_________ is a communication process involving two or more people/groups where the parties have a degree of difference in positions, interests, goals, values, or beliefs or the parties strive to reach an agreement on issues or course of action.

a.	 Trust

b.	 Arguing

c.	 Negotiation
A

c.
Negotiation

41
Q

Defining the problem and identifying possible resources are all ________ to potentially solve a problem.

a.	 ideas

b.	 options

c.	 powers
A

b.
options

42
Q

When you trust the person or group with whom you are engaged in negotiations, you believe the ___________they present is truthful and accurate.

a.	 power

b.	 options

c.	 information
A

c.
information

43
Q

Coercive, Reward, Connection, and Legitimate power are considered ________ powers.

a.	 Trust

b.	 Position

c.	 Personal
A

b.
Position

44
Q

Referent, Information, and Expert power are considered ________ powers.

a.	 Trust

b.	 Position

c.	 Personal
A

c.
Personal

45
Q

The foundation of relationships with others and faith in a system is called ___________.

a.	 trust

b.	 friendship

c.	 negotiation
A

a.
trust

46
Q

A _________ is an alternative that, should negotiations fail, you are willing and able to execute without the opposite negotiator’s participation or permission.

a.	 BATNA

b.	 position

c.	 solution
A

a.
BATNA

47
Q

Depending on the stakes and situation, this approach places more importance on reaching an outcome, solution, or resolution.

a.	 Task Orientation

b.	 People Orientation

c.	 Individual Orientation
A

a.
Task Orientation

48
Q

The _________strategy depends heavily on each party’s collaborative efforts and desire to achieve a mutually satisfactory outcome.

a.	 Team Negotiation Strategy

b.	 Individual Negotiation Strategy

c.	 Cooperative Negotiation Strategy
A

c.
Cooperative Negotiation Strategy

49
Q

This approach centers on the relationship that exists between the individuals or groups involved.

a.	 Task Orientation

b.	 People Orientation

c.	 Individual Orientation
A

b.
People Orientation

50
Q

________ means that it is good timing to negotiate.

a.	 Ripeness

b.	 Readiness

c.	 Decisiveness
A

a.
Ripeness

51
Q

The capacity of parties to decide it is in their best interest to negotiate an agreement rather than to continue a dispute.

a.	 Readiness

b.	 Willingness

c.	 Preparedness
A

a.
Readiness

52
Q

__________negotiations are usually over a single-issue and considered win-lose.

a.	 Decisive

b.	 Integrative

c.	 Distributive
A

c.
Distributive

53
Q
A

NCOA (3 decks)

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