Coaching skills for problem and opportunity management

Question 1

Problem mgmnt is used to clarify the competency cluster foundational to the three important and distinctive roles and activities ___________ ___________ or___________

Answer 1

coaching, counselling or mentoring

Question 2

Coaching is most often___________ ________ learning that is part of field training program or _________ _________

Answer 2

shorter term

promotional orientation

Question 3

counselling is _________ _______ support for change in difficult ___________ or __________ areas.

Answer 3

longer term

performance,morale

Question 4

Mentoring is often _______ _______ and more formalized as a mutual agreement for a senior officer to take a younger officer under his wing.

Answer 4

longer term

Question 5

Coaching involves the transfer of ____________ through a process of ______ ________ and ___________

Answer 5

knowledge

instruction, observation and feedback

Question 6

The coaching relationship is more __________ and is by its approach _____________.

Answer 6

personal

supportive

Question 7

Counselling is more ____________ in nature than coaching.

Answer 7

personal

Question 8

Mentoring is based on the concept of …….

Answer 8

watch and learn

Question 9

Action planning involves ___________ and _________ specific pathways for achievement

Answer 9

exploring and evaluating

Question 10

People fail to reach goals because (name 5)

Answer 10

unclear strategies
steps to large
lack required material resources
lack of human resources
lack of emotional support

Question 11

Action planning should thoroughly _________ and ______ strategies based on_______

Answer 11

evaluate and prioritize

values

Question 12

The steps you would go through in considering various alternatives include
1.Identifying__________
Identifying __________ in order of importance
3.Weigh alternatives against __________ criteria
4.Get a clearer sense of which ______ _________ of action seems most desirable.

Answer 12

alternatives
values
values
alternative course

Question 13

Confronting leaders use confrontation to _____ people to move beyond _________ to __________

Answer 13

challenge

discussions to action

Question 14

Confronting others assists them in facing their _______ ________ ________

Answer 14

self defeating behaviours

Question 15

Leaders can confront a using a persons ___________ or __________.

Answer 15

strength or weakness

Question 16

Weakness confrontation should be coupled with _______ for ___________

Answer 16

suggestions for improvement

Question 17

Self sharing shows the other person that the leader has ________ __________. This can lead to a sense of _______ or __________ and assist in developing _______.

Answer 17

true empathy
comradarie and mutuality
trust

Question 18

The five steps of the problem and opportunity management/coaching model are…

Answer 18

1. Show understanding
2. Define problem/opportunity
3. Explore alternative solutions
4. Facilitate goal ownership
5. Implement plan

Question 19

Research shows that the most effective leaders are those who know hoe to manage _________ ___________ develop _________ ___________ and leverage unused _______

Answer 19

peoples problems
peoples potential
talent

Question 20

Primary task of problem managing leaders is helping others take ownership of…..

Answer 20

They’re part of an overall problem

Question 21

If people are unable or unwilling to take over their part of the problem there’ll be no

Answer 21

Positive change

Question 22

Most often internal difficulties cause

Answer 22

External problems

Question 23

It is important to explore alternative strategies to reach goals as this almost always reveals

Answer 23

Attractive, motivating and encouraging steps not previously clear

Question 24

Failing to plan….

Answer 24

Is planning to fail

Question 25

Leaders are in a strategic position to support, problem solved and intervened effectively in the lives of many people the result can be(3)

Answer 25

Increased morale
Increased productivity
Create more positive organizational culture

Question 26

For leaders to show caring they can increase(6)

Answer 26

Trust, commitment, retention, morale, productivity and even a sense of team spirit and community in the workplace

Question 27

Three major mistakes unskilled leaders make when attempting to coach counsel or mentor(3)

Answer 27

1. Lack of active listening because to task focused
2. Presume they understand accurately -lack of feedback loop on exchange
3. Premature advice-lack of defective problem definition on the part of the leader

Question 28

To become a better coach counsel or mentor, leaders should (3)

Answer 28

• Gain self confidence and self-esteem by using professional skills
• dispel fears of judgment and earn trust
• problem-solving not people blaming