Coaching Models

Question 1

What is true about coaching?

Answer 1

A coach should

• establish clear boundaries and expectations
• promote an environment of trust and confidentiality,

A coach needs to be

• present
• listen
• non-judgemental

Question 2

What is the definition of Humanism when considering learning theory?

Answer 2

Learning is a self-actualising process. Focusing on emotions and feelings as well as and cognitive needs.

Question 3

Name a similarity for coaching and mentoring

Answer 3

Support the development for the coach/mentee

Question 4

Which of the following is a domain as part of Rock’s (2008) SCARF model on social interaction?

Answer 4

Autonomy

Question 5

A PESTLE analysis is:

Answer 5

A framework to analyse the key factors influencing an organisation from the outside.

Question 6

Kolb’s Learning Cycle contains four key components, select the correct answer below.

Answer 6

Active experimentation, concrete experience, reflective observation, abstract conceptualisation

Question 7

What activity could support your “known self” when using Johari window?

Answer 7

Feedback from a range of people

Question 8

What is explicitly covered (as a section) by either the Global Code of Ethics (GCOE) or the ICF Code of Ethics?

Answer 8

Safeguarding

Question 9

What does GDPR stand for?

Answer 9

General Data Protection Regulations

Question 10

What are Mehrabian’s percentage splits of communication for spoken words, voice/tone, body language?

Answer 10

7% spoken words, 38% voice/tone, 55% body language

Question 11

Transactional Analysis (TA) considers 3 ego states which are:

Answer 11

Parent, Adult, Child

Question 12

The Amygdala, situated in the brain, can be described as

Answer 12

A roughly almond-shaped mass of grey matter inside each cerebral hemisphere, involved with experiencing of emotions

Question 13

What items reflect the communication and in what order?

Answer 13

• Ritual/Choice
  
  • Facts/Information
  • Beliefs/Attitudes
  • Emotions/Feelings
  • Rapport

Question 14

What GROW stand for in John Whitmore’s coaching model?

Answer 14

Goal, Reality, Options, Will

Question 15

What are the different models of learning theory?

Answer 15

• Behaviourism
• Cognitivism
• Social Learning
• Constructivist
• Cognitivism

Question 16

What are 10 effective coaching skills?

Answer 16

1) Listening
2) Questioning
3) Building Rapport
4) Emphasising
5) Summarising & Reflecting
6) Unlocking Limiting Beliefs
7) Staying Focused
8) Being Non-Judgemental & Open-Minded
9) Giving Constructive Feedback
10) Resisting Temptation to Tell

Question 17

What is Gibbs Reflective Cycle?

Answer 17

1) Description - What happened?
2) Feelings - What were you feeling and thinking? Then and now
3) Evaluation - What was good and bad about the situation? Your reaction and other responses?
4) Analysis - What sense can you make of the situation? Things that helped and hindered
5) Conclusion - What else could you have done? Lessons that you could have learned
6) Action Plan - If the same thing happened again what could you do?

Question 18

What is Rolfe (2001) model?

Answer 18

Three questions:

What: Describe essentially what happened?
So what: Describe why this experience was significant.
Now what: What are the next steps?

Question 19

Coaching v consulting v therapy

Answer 19

Consulting

= Paid to come with answers
= Focuses on organization performance
= Strives for objectively
= Provides quantitative analysis of problems

Coaching

= Advises individual leaders on business matters
= Involves management in goal setting
= Based on organizational ethics
= Paid for by the company

• Focuses on the future
• Fosters individual performance in a business context
• Helps executives discover their path
• Paid to ask the right questions
• Tackles different issues at work and home
• Focuses on the individual behavioural change
• Explores subjective experience

Therapy

• Focuses on the past
• Diagnoses and treats dysfunctionality
• Based on medical ethics
• Paid for by the individual

Question 20

What is GROW?

Answer 20

Goal: What do we want to achieve by the end of this meeting?
Reality: What is happening now? What resources do we have/need?
Options: What ideas can we come up with to achieve our goal?
Will: What can we commit to, who will do it and by when?

Question 21

What is the perma model of well being?

Question 22

What is behaviourism?

Answer 22

Change of behaviour can happen based on stimulus in external environment:

• Operant conditioning: changing voluntary behaviour which results in positive reinforcement and reward.
• Classical conditioning: changing involuntary behaviour. It is passive and can result in rewards and other forms of recognition given can produce the same effect.

Question 23

What is cognitivism?

Answer 23

Founded in Gestalt theory, aims to develop knowledge already gained and to interpret new knowledge through cognition (mental skills) such as recognition, recall, analysis, reflection, application, finding meaning, problem solving, evaluation, memory, and perception.

Question 24

What is social learning?

Answer 24

This kind of learning takes place through the interaction with others in a social context. It can include observation of others. This forms the basis of community learning and situational learning such as project groups and action learning.

Question 25

What is constructivist?

Answer 25

Each learner constructs

Question 26

What is NLP?

Answer 26

NLP (Neuro-linguistic programming) is the study of excellence, describing how the language of the mind produces behaviour, allowing an individual to model excellence and reproduce it.

Question 27

What are the three elements of NLP?

Answer 27

The three elements are:

• NEURO – refers to the patterns of thought processes and how we think
• LINGUISTIC – refers to the ways that our language reflects our thinking.
• PROGRAMMING – choice to re-programme our ideas and actions

Question 28

What are the four legs of NLP?

Answer 28

1) Know what you want - Defining as clearly as possible - could be interaction, action or thought
2) Awareness - Being fully aware of the senses.
3) Flexibility to change your behaviour - bringing an interpersonal awareness and situational sensitivity will enable you to flex your style to maintain and build positive relationships.
4) Adopting a physiology of excellence and take action