CMP Practice Exam #1 Flashcards
1
Q
Which of the following refers to the desired outcome of an educational course?
A. Description
B. Objective
C. Syllabus
D. Outline
A
B. Objective
2
Q
The minimum amount of table space that should be allowed for comfortably seating one meeting attendee/delegate next to another is:
A. 20 in. (50 cm)
B. 24 in. (60 cm)
C. 32 in. (80 cm)
D. 36 in. (90 cm)
A
B. 24 in. (60 cm)
3
Q
The director of sales for a 700-room hotel is trying to increase occupancy during the shoulder season. Which of the following scenarios would violate the Convention Industry Council (CIC) ethical guidelines?
A. Provide a complimentary stay for the meeting professional for personal use
B. Provide complimentary airfare for a site inspection for two decision makers
C. Include a 1-hour hosted reception as a bonus for all meetings booked
D. Provide turn-down service and a small amenity to attendees/delegates of groups that book
A
A. Provide a complimentary stay for the meeting professional for personal use
4
Q
A meeting professional notices that the name badges were left out of the registration packets prior to the start of a conference. This is an example of which process of quality management?
A. Quality assurance
B. Quality planning
C. Quality product
D. Quality control
A
D. Quality control
5
Q
Which of the following stakeholders would measure success based on satisfaction score on evaluations?
A. Sponsor
B. Participant
C. Exhibitor
D. Executive
A
B. Participant
6
Q
What type of booth/stand is surrounded on three sides by aisles and typically consists of four or more 10 ft. x 10 ft. (3 m x 3 m) spaces taken together?
A. Island booth
B. Perimeter wall
C. Peninsula booth
D. Standard in-line
A
C. Peninsula booth
7
Q
The final step in tracking a sustainable meeting process is to:
A. Send out evaluation on-line
B. Send leftover food to food banks
C. Measure and publish results
D. Donate excess supplies to a local charity
A
C. Measure and publish results
8
Q
The meeting professional is planning a large, annual education meeting for 1,500 attendees/delegates. The exhibitor prospectus should be mailed approximately how many months before the event date?
A. 18 months
B. 12 months
C. 6 months
D. 3 months
A
B. 12 months
9
Q
The PRIMARY purpose of a press room at a meeting is to:
A. Serve as the centre for news items for the daily convention bulletin
B. Distribute copies of major speeches to meeting attendees/delegates
C. Provide a work area for editors, reporters, and columnists
D. Provide space for news conferences and interviews
A
C. Provide a work area for editors, reporters, and columnists
10
Q
What is a PRIMARY cause of death due to fire at a meeting?
A. Lack of sprinklers in the ceiling
B. Smoke inhalation
C. Expired fire extinguishers
D. Poor evacuation communication plan
A
B. Smoke inhalation
11
Q
Which of the following is the PRIMARY advantage of accrual accounting over cash accounting?
A. Enabling payment of invoices in advance of a meeting
B. Allowing structure of the budget more than 1 year in advance of a meeting
C. Giving a more accurate picture of the financial status at any given time
D. Realizing income as it is received and expenses as they are paid
A
C. Giving a more accurate picture of the financial status at any given time
12
Q
Which of the following documents should a meeting professional create if the budget is built without a history of previous meetings?
A. Charts of accounts
B. Historical budget
C. Master
D. Zero-based budget
A
D. Zero-based budget
13
Q
Printing costs for an annual congress have increased due to meeting location and inflation. One of the best ways to control this cost as well as potentially increase revenue would be to:
A. Secure a trade-out with industry publications
B. Decrease the number of marketing materials
C. Switch to a single-colour printing for all materials
D. Reduce the font on all printed materials
A
A. Secure a trade-out with industry publications
14
Q
The total budgeted cost for a meeting of 500 people is $70,000 USD. The variable cost is $100 USD, and the only income is from a registration fee of $200 USD. What is the break-even number of attendees/delegates?
A. 200
B. 300
C. 350
D. 700
A
D. 700
15
Q
Which of the following is NOT an expense budget item for a typical association meeting held in the United States (US)?
A. Exhibits
B. Printing
C. Audiovisual (A/V)
D. Registration fee
A
D. Registration fee
16
Q
A run-of-the-house rate (flat rate) is the:
A. Room rate agreed upon by both parties for specific rooms
B. Room rate agreed upon by both parties for all rooms
C. Current rate charged for every room
D. Rate agreed upon by a sponsor and a hotel for each type of room
A
B. Room rate agreed upon by both parties for all rooms
17
Q
Prior to a 4-night and 5-day event for 500 attendees/delegates at a resort property, the meeting professional plans to hold a pre-convention meeting with all hotel department heads. The PRIMARY focus of the meeting is to:
A. Walk through the hotel
B. Reconfirm and review event logistics
C. Identify issues related to billing that must be evaluated after the event
D. Introduce the staff to who will be working on0sute with the meeting professional
A
B. Reconfirm and review event logistics
18
Q
The rooming list is typically due by what date?
A. Cut-off date
B. Check-in date
C. Contract date
D. Show date
A
A. Cut-off date
19
Q
The meeting professional is planning an all-day event for 24 attendees/delegates. The event will include interactive discussions, lectures, and a PowerPoint presentation. What type of room set-up would be BEST for the group?
A. Theatre
B. Conference
C. Classroom
D. U-shape
A
D. U-shape
20
Q
Which of the following is an example of “opt-in” or “permission marketing”?
A. Spam
B. Telemarketing
C. E-mail newsletters
D. Unsolicited broadcast e-mails
A
C. E-mail newsletters
21
Q
Which of the following is an advantage for holding a conference on a college or university campus?
A. Lodging is affordable with usual amenities.
B. Campuses provide an excellent atmosphere for small and large meetings.
C. Meeting facilities are free in conjunction with a minimum number of sleeping reservations.
D. Campuses are economical option for groups that meet in the summer.
A
D. Campuses are economical option for groups that meet in the summer.
22
Q
Which of the following is the BEST benefit of offering programming for children of attendees/delegates at a large annual meeting?
A. It may increase satisfaction levels with the meeting.
B. It may increase opportunities to get local attractions to be sponsors.
C. It may increase the length of time the audience participates in the meeting.
D. It may increase return on investment (ROI) for the meeting.
A
C. It may increase the length of time the audience participates in the meeting.
23
Q
Planning educational sessions can involve all of the following EXCEPT:
A. Establishing registration procedures
B. Conducting focus groups
C. Evaluating demographics
D. Developing goal and objectives
A
A. Establishing registration procedures
24
Q
Which of the following are the recommended kinds of feedback that supervisors should provide?
A. Peer reviews and public recognition
B. Coaching sessions and formal evaluations
C. Formal evaluations and respectful dialogue
D. Public recognition and coaching sessions
A
B. Coaching sessions and formal evaluations
25
Volunteer position descriptions contain information that helps volunteers understand their role, responsibilities, and meeting host expectations. Which of the following items is a critical component of the volunteer position description?
A. Organisation’s overall mission
B. Meeting planning committee infrastructure
C. Legal liabilities
D. Decision-making authority
D. Decision-making authority
26
Which of the following would be critical when developing training for meeting volunteers?
A. Identify volunteer evaluation methods
B. Identify the volunteer recruitment plan
C. Determine necessary skills for defined volunteer positions
D. Determine legal and liability issues pertaining to volunteer involvement
C. Determine necessary skills for defined volunteer positions
27
A meeting professional’s manager wants to provide on-line registration for a forthcoming trade show. The company’s information technology staff will set up the forms on the web site. The meeting professional’s task will be to market to potential attendees/delegates, making sure that they have the association’s:
A. Hypertext markup language (HTML)
B. E-mail address
C. Uniform resource location
D. Software
C. Uniform resource location
28
A meeting professional is planning a meeting that will include exhibits. The meeting professional expects the number of attendees/delegates to be approximately 5,000. Which of the following types of venues is MOST appropriate?
A. Resort
B. Conference centre
C. Convention centre
D. College/university
C. Convention centre
29
At what point does the convention services manager (CSM) assume full responsibility for servicing the meeting?
A. After the contract is signed by all parties
B. When the client receives the initial proposal
C. During the pre-convention meeting
D. When the client calls the convention services department
A. After the contract is signed by all parties
30
What is the main difference between quantitative and qualitative data?
A. Qualitative data has a hypothesis; qualitative data does not
B. Qualitative data is the only data that businesses utilize; qualitative data is only used in the social sciences
C. Quantitative data is considered “hard” data and is based on analysis of quantitative information; qualitative is descriptive in nature
D. Quantitative data can be collected after a meeting only; qualitative data can be collected during and after a meeting
C. Quantitative data is considered “hard” data and is based on analysis of quantitative information; qualitative is descriptive in nature
31
When using special effects including pyrotechnics, the meeting professional should use only suppliers who:
A. Are members of the local chamber of commerce
B. Name the organisation as additionally insured
C. Provide on-site emergency medical services
D. Have obtained the Certified Special Events Professional (CSEP) credential
B. Name the organisation as additionally insured
32
The MOST appropriate time to evaluate a speaker at an educational session is:
A. Immediately following the presentation
B. At the end of the day that the presentation is given
C. At the end of the meeting
D. Two weeks after the conclusion of the meeting
A. Immediately following the presentation
33
With regard to risk management, a meeting professional’s greatest responsibility is:
A. The event’s goals and objectives
B. The welfare of attendees/delegates
C. The return on investment (ROI)
D. The accessibility of the meeting location
B. The welfare of attendees/delegates
34
What is the FIRST step that a meeting professional takes when developing a risk management plan?
A. Designate a risk management command centre
B. Train the staff in risk management
C. Establish a risk planning team
D. Identify all of the emergency exits in the venue
C. Establish a risk planning team
35
For banquet service during a full program with limited time, the type of service that will be the most expedient is called:
A. French cart
B. Butler service
C. American service
D. Pre-set
D. Pre-set
36
In general, the meeting professional’s promotion plan should:
A. Affect the bottom line
B. Improve the event
C. Promote external communications
D. Generate attendance
D. Generate attendance
37
A meeting professional is planning a training session for an organisation’s new software system. The system administrator suggests a seminar format. Which of the following formats would the meeting professional suggest to allow for optimum learning?
A. Workshop
B. Buss group
C. Colloquium
D. Symposium
A. Workshop
38
Financial statements are used to review the financial status of the meeting. The financial statements always include:
A. Break even analysis
B. Income and expense statement
C. Chart of accounts
D. Liabilities and equities
B. Income and expense statement
39
In general, what is the PRIMARY purpose of a keynote speaker?
A. Explaining the basic aspects of problem solving
B. Setting the theme or tone of the meeting
C. Sharing expertise in a particular subject matter
D. Recognizing the overall conference theme and the conference hosts
B. Setting the theme or tone of the meeting
40
When a press release is to be issued, what is the BEST way to ensure the information is published?
A. Make the newsworthy angle of the meeting the focus of the press release.
B. Submit press releases in May and June for best coverage.
C. Flood the media with press releases.
D. Provide a list of details.
A. Make the newsworthy angle of the meeting the focus of the press release.
41
In fair and equitable business practice, all fees, commissions, rebates, and incentives should be disclosed by all parties as part of the:
A. Indemnification clause
B. International Air Transport Association (IATA) process and manifest
C. Request for proposal (RFP) and subsequent contract
D. Marketing brochure/leaflet
C. Request for proposal (RFP) and subsequent contract
42
What is the MOST important factor to consider during selection of a speaker?
A. Costs
B. Availability
C. Reputation
D. Learning objectives
D. Learning objectives
43
Cost control is mandatory in the budgeting process. Which of the following areas should be considered in controlling direct meeting cost?
A. Food and beverage
B. Sponsorships
C. Outsourcing
D. Attrition
A. Food and beverage
44
When negotiating a contract for a meeting 2 years ahead, how many months prior to the meeting should the meeting professional contact the hotel to establish billing arrangement?
A. 2
B. 4
C. 6
D. 12
D. 12
45
In walking through an exhibition hall 24 hours prior to opening, a meeting professional finds an exhibitor in an end standard 10 ft. x 10 ft. (3 m x 3 m) booth/stand. There is a 4 ft. (1.2 m) pillar with a 1.5 ft. (0.46 m) tall flower bouquet on top of it. It is placed 1 ft. (0.30 m) from an aisle line. What will the meeting professional advise the exhibitor?
A. Fresh flowers are not allowed in case of allergic attendees/delegates.
B. The flowers, like a demonstration, need to be 2 ft. (0.60 m) from the aisle line.
C. Union waterers must water the flowers daily so that they look presentable at all times.
D. The pillar and flowers need to be moved to the back-half of the booth/stand (behind the 5 ft. (1.5 m) sight line)
D. The pillar and flowers need to be moved to the back-half of the booth/stand (behind the 5 ft. (1.5 m) sight line)
46
What is the FIRST step an organization must take to determine potential sponsorship opportunities?
A. Develop packages
B. Review inventory assets
C. Research similar processes
D. Identify common goals
B. Review inventory assets
47
A conference will require 8,000 hotel rooms using a minimum of three hotels. The convention and visitor’s bureau (CVB)/tourism office has provided the meeting professional a list of suggested hotels for review and selection. The final negotiations for rates will be determined by the:
A. CVB/tourism office
B. Hotel salespersons and CVB/tourism office
C. Meeting professional and CVB/tourism office
D. Hotel salespersons and meeting professional
D. Hotel salespersons and meeting professional
48
```
A meeting professional is planning a 3-hour meeting for 150 people that will feature a speaker with visuals in a meeting room that is 60ft. x 50 ft. (18.29 m x 15.24 m). What is the BEST room set-up for this meeting?
A. Theatre
B. Schoolroom
C. Rounds
D. Hollow square
```
B. Schoolroom
49
An organisation has decided to embark on an exhibition programme to complement its annual conference. Which of the following should the meeting professional do FIRST?
A. Develop an operating plan and budget
B. Hire an Executive Management firm
C. Establish the rules and regulations to which the exhibitors must adhere
D. Solicit potential exhibitors for possible exhibition
A. Develop an operating plan and budget
50
Which of the following is an example of a demographic characteristic?
A. Qualifications
B. Preferences
C. Personality
D. Lifestyle
A. Qualifications
51
Which of the following data collection methods would BEST be used to determine how well meeting attendees/delegates learned a new work-related skill?
A. Interviews
B. Observations
C. Focus groups
D. Questionnaires
B. Observations
52
When a meeting professional is identifying the attendees/delegates’ needs and interests for an event, which of the following types of research commonly uses a professional facilitator?
A. Surveys
B. Sampling
C. Interviews
D. Focus groups
D. Focus groups
53
Who should move large amounts of money through public areas?
A. The hotel convention services manager (CSM)
B. The concierge
C. The most senior-ranked cashier
D. A specialized security firm
D. A specialized security firm
54
The typical promotion plan for an annual meeting has what kind of timeline?
A. A week-by-week countdown to the event, beginning one year in advance
B. About one month, with a day-by-day countdown to the event
C. About five years, with a month-by-month countdown to the event
D. Due to the variability, no standard has been set for annual meetings
A. A week-by-week countdown to the event, beginning one year in advance
55
A raised speaker’s platform is known as a:
A. Stand
B. Lectern
C. Stage
D. Podium
D. Podium
56
A meeting professional has appointed an exclusive contractor for exhibitor services for an annual meeting. Exhibitors must contract with this organisation for all of the following EXCEPT:
A. A forklift truck
B. Exhibit and graphic changes on site
C. Independent installation and dismantling of exhibits
D. Masking drapes
C. Independent installation and dismantling of exhibits
57
The components of a request for proposal (RFP) include all of the following EXCEPT:
A. Preferred dates and optional dates
B. Tentative programme schedule
C. Attendee/delegate room block required
D. Budget for the meeting
D. Budget for the meeting
58
A meeting professional approaches her manager to request permission to attend an upcoming CIC event. The manager approves her request and adds that he will be taking his CMP examination later in the year and he expects her to bring back some confidential information about the exam to increase his chance of passing. If the meeting professional complies with this request, which of the following is being violated?
A. Ethical fitness
B. Principals of professionalism
C. Code of ethics
D. Global transparency
C. Code of ethics
59
When planning a meeting two years in advance, which of the following items should be include in the food and beverage section of a contract?
A. Date for confirmation of actual food and beverage pricing
B. Guaranteed number of attendees/delegates
C. Confirmation of menu items for each function
D. List of sponsors to ensure proper product placement
A. Date for confirmation of actual food and beverage pricing
60
A meeting professional has booked a meeting for 500 people in a convention centre. One month prior to the meeting, it is apparent that a significant deterioration has occurred to the convention centre since the first site visit. What part of the contract would address this issue?
A. Indemnification clause
B. Condition of facility clause
C. Force majeure clause
D. Cancellation clause
B. Condition of facility clause
61
The meeting professional is selecting an exhibition hall for a trade show requiring vehicles to be driven onto the exhibition hall floor. Which of the following is the meeting professional’s PRIMARY consideration?
A. Drayage
B. Load in/load out
C. Number of freight elevators
D. Floor load and loading dock door dimensions
D. Floor load and loading dock door dimensions
62
A meeting professional has negotiated the meeting and exhibition space for a large conference scheduled for 1 year from now. In the contract, a goal is to minimise the chance that the hotel will double-book the space. A clause for which of the following would BEST protect the meeting professional’s interest?
A. Liquidating damages
B. Mitigating damages
C. Hold harmless
D. Force majeure
A. Liquidating damages
63
The meeting professional for a pharmaceutical company has been asked to plan a meeting to introduce a new product. The meeting professional’s FIRST step should be to:
A. Establish the budget for the meeting
B. Gather demographic information on the target audience
C. Begin the site selection process
D. Select the speakers
B. Gather demographic information on the target audience
64
Which of the following meetings is MOST appropriate for a conference centre?
A. A corporate board of directors meeting for 22 people
B. A first annual event of a trade association with a potential draw of 100 people
C. A public seminar featuring a high-profile motivational speaker with a potential draw of 400-500
D. A trade show of heavy equipment with a potential draw of 1,000 people over the duration of the show
A. A corporate board of directors meeting for 22 people
65
A Canadian meeting professional is hosting an event in Europe and is unfamiliar with the pertinent laws. The meeting professional should seek advice from:
A. A travel agency
B. European hotel staff
C. An international freight forwarder (IFF)
D. A professional congress organizer (PCO)
D. A professional congress organizer (PCO)
66
Which of the following is a best practice when promoting the virtual component of a hybrid meeting?
A. Introduce the virtual event one week prior to the physical event.
B. Target those who would not have attended the physical event.
C. Promote the physical and virtual options with the same messages.
D. Offer a special bonus for virtual attendees/delegates.
B. Target those who would not have attended the physical event.
67
If a meeting professional wishes to start a recycling programme at a convention, how can the meeting professional involve the attendees/delegates in the process?
A. Print the programmes on recycled paper using soy-based ink
B. Require the convention centre not use disposable plates, cups, or utensils
C. Collect badges and registration portfolios after the meeting
D. Donate unused food from the banquet to a local homeless (or similar) shelter
C. Collect badges and registration portfolios after the meeting
68
At what stage during the planning process should on-site security needs be evaluated?
A. While developing goal and objectives
B. During an early site selection inspection
C. Once the numbers of attendees/delegates has been determined
D. Once the profiles of the attendees/delegates are known
B. During an early site selection inspection
69
The strategic business partners have decided to apply for a grant for an upcoming meeting. Which of the following strategies should be used when writing this request?
A. Embellish the budget requirement
B. Submit only one request
C. Answer only the questions that are applicable
D. Try to make the application stand out
D. Try to make the application stand out
70
When an on-site for a large meeting that has an environmental sustainability plan in place, the host organisation’s staff should determine that which of the following is in place for the meeting?
A. An environmental guarantee from all stakeholders
B. An economic impact plan
C. A contract for sustainability activities
D. Estimates or measured data for sustainability practices at the meeting
D. Estimates or measured data for sustainability practices at the meeting
71
A meeting professional is in charge of an international meeting and has been requested to provide a document for permitting free entry of exhibition materials out of and back into the United States (US). Which of the following documents should the meeting professional provide?
A. An export declaration
B. A cartage
C. A carnet
D. A certificate of origin
C. A carnet
72
What task is an essential part of the post-conference meeting?
A. Review of banquet event orders
B. Return of rental equipment to facility
C. Review of the master account
D. Submit the list of outgoing shipments
C. Review of the master account
73
The meeting professional is planning the users’ conference for resellers of a company’s best-selling product. The major objective of the meeting is to increase sales through increased product knowledge. The meeting professional should plan to evaluate the success of the meeting by:
A. Comparing sales figures from resellers who did and did not attend the conference
B. Sending staff members to resellers’ locations and posing as customers interested in the product
C. Obtaining the quantity of the product ordered over the internet
D. Measuring the actual sales versus sales projections
A. Comparing sales figures from resellers who did and did not attend the conference
74
Last year, annual convention had 1,600 attendees/delegates. Based on the meeting history, the meeting professional believes that registration will increase by 10% this year. Fixed costs are $500,000 USD and the per-person variable cost is $115 USD. What is the MINIMUM registration fee that should be carged for the meeting to break even this year?
A. $400.00
B. $425.00
C. $427.00
D. $450.00
A. $400.00
75
A meeting professional is negotiating a contract with a hotel where a large percentage of the attendees/delegates will be over the age of 65. The ultimate responsibility for emergency care belongs to the:
A. Host facility
B. Sponsor organisation
C. Local police
D. Local hospital
B. Sponsor organisation
76
Incorporating Twitter into an event’s marketing strategy can increase:
A. Word-of-mouth marketing
B. Return on investment (ROI)
C. Attendance
D. Attendee/delegate satisfaction
A. Word-of-mouth marketing
77
When developing promotional material for an annual sales conference, the meeting professional should:
A. Create attention and interest by creating a different look for each promotional piece
B. Keep promotion to a minimum to keep costs down
C. Maintain the same look and feel in each piece
D. Use generic materials
C. Maintain the same look and feel in each piece
78
An association’s annual meeting has a local host committee with several members. The meeting professional for the event should expect the committee members to be responsible for:
A. Social events
B. General programme content
C. Selection of facilities
D. Housing arrangements
A. Social events
79
If an exhibition is planned in the convention hotel, exhibition space rental rates should be negotiated when the:
A. Decorating contractor is selected
B. Floor plan is designed and laid out
C. Contract is signed
D. Meeting room rental and hotel room rates are negotiated
D. Meeting room rental and hotel room rates are negotiated
80
The meeting professional is planning a 4-day international meeting for 1,500 attendees/delegates. During the initial planning process, the meeting professional should FIRST:
A. Identify a facility that will accommodate the meeting space and sleeping rooms
B. Determine the budget by categorising the indirect, fixed, and variable costs
C. Determine the purpose of the meeting, including measurable objectives
D. Identify a site that is easily accessible
C. Determine the purpose of the meeting, including measurable objectives
81
A company’s sales department wants to participate in a trade show and has asked the meeting professional to choose the type and floor location of the booth/stand. The sales department needs a booth/stand where they can install the new 12 ft. (3.65 m) high display structure and have good exposure. Which of the following types of booths/stands would the meeting professional choose?
A. Corner
B. Standard
C. Peninsula
D. Perimeter
D. Perimeter
82
An association meeting professional has purchased convention cancellation insurance for the association’s annual exhibition. This insurance will NOT protect the association in the event of:
A. A labour strike by the convention centre or hotel personnel
B. A loss or delay of equipment or a power failure
C. An unanticipated high “no-show” factor
D. An earthquake, flood, windstorm, or blizzard
C. An unanticipated high “no-show” factor
83
In reviewing surveys from a previous year’s event, it is determined that stakeholders didn’t feel engaged. One method to involve them in this year’s programme development is to use:
A. Feedback from focus groups
B. Feedback from social media
C. Last year’s programme with a different theme
D. Topics of interest to the meeting professional
A. Feedback from focus groups
84
A meeting professional is creating a timeline to determine how long a project will take to complete from beginning to end. Which of the following is the meeting professional doing?
A. Anticipating
B. Forecasting
C. Scheduling
D. Projecting
B. Forecasting
85
What correspondence that documents every decision and detail confirmed with suppliers is considered the final authority on event details?
A. Contract
B. Event specifications guide (ESG)
C. Banquet event orders (BEOs)
D. Conference programme
B. Event specifications guide (ESG)
86
An organisation signed a contract with a convention centre. The centre later started undergoing renovations that will not be complete prior to the event, and meeting rooms will no longer be available. What should the meeting professional do?
A. Initiate litigation
B. Review the contract language
C. Contact the director of sales
D. Contact the general manager
B. Review the contract language
87
An insurance company is exhibiting at an annual meeting. Because the company exhibits at many meetings throughout the year, it has developed a relationship with a specific company to do the on-site set-up. This company is called:
A. An exhibitor-appointed contractor
B. An exhibit advisory committee
C. A general service contractor
D. A common carrier
A. An exhibitor-appointed contractor
88
A meeting professional is producing an exhibition in a union hotel in the United States (US). A dispute arises between an exhibitor and a union worker. The exhibitor contacts the meeting professional. Who should the meeting professional contact?
A. Event services manager
B. Convention and visitor’s bureau (CVB)/tourism office
C. Service contractor
D. Union steward
C. Service contractor
89
In order to conduct a needs assessment to determine programme content and format, which of the following is an appropriate method of information gathering?
A. Workshop
B. Sampling
C. Interactive learning session
D. Seminar
B. Sampling
90
A meeting professional plans to use estimates of anticipated income and expenses to create a budget for a new event that has no financial history. What kind of budgeting is this?
A. Incremental
B. Zero-based
C. Variable
D. Contingency
B. Zero-based
91
In technology, a “multi-point” meeting refers to:
A. Meetings held whenever the attendees/delegates are available
B. Meetings that need various technology set-ups throughout the venue
C. Meetings that require multiple kinds of technology
D. Real-time gatherings of people in two or more locations
D. Real-time gatherings of people in two or more locations
92
The ceiling starts to collapse during the general session of a conference. Which of the following is the FIRST thing the meeting professional should do?
A. Get a first aid kit
B. Get people out of harm’s way
C. Unplug electrical equipment
D. Prepare the media spokesperson
B. Get people out of harm’s way
93
What cultural attitude is described as thinking and acting in a logical step-by-step manner?
A. Multi-active
B. Linear-active
C. Pro-active
D. Re-active
B. Linear-active
94
When a meeting professional arranges a videoconference, it is important for the meeting professional to ask which of the following questions?
A. Do you need wireless internet?
B. How many people will be at the sending site?
C. What is the weather like at the receiving site?
D. Do you need one-way or two-way communication?
D. Do you need one-way or two-way communication?
95
What is the maximum number of 10 ft. x 10 ft. (3 m x 3 m) exhibition booths/stands that can fit into an exhibition hall with 168,000 gross sq. ft. (15,608 gross sq. m)?
A. 420
B. 840
C. 1,680
D. 8,400
B. 840
96
The meeting professional is in the process of setting objectives for an adult learning seminar. Based on the characteristics of adult learning, which of the following will have the LEAST effect on the achievement of the objectives?
A. Multiple life experiences of attendees/delegates
B. Interactivity of learning situation
C. Handout materials
D. Facilitators awareness of attendees/delegates experience and expectations
C. Handout materials
97
A meeting professional is planning an intensive strategic retreat for a board of directors. Which of the following facilities would be MOST appropriate for the meeting?
A. Small boutique hotel near the corporate headquarters
B. Four-star convention hotel in an easily accessible city
C. Resort with a wide array of amenities
D. Conference centre in a secluded location
D. Conference centre in a secluded location
98
The meeting professional for an association is planning to introduce advanced sustainable meeting objectives. To successfully implement the new programme, the meeting professional should:
A. Mail brochures/leaflets to potential attendees/delegates
B. Communicate the objectives to all stakeholders and attendees/delegates
C. Have the president introduce the programme in the opening session
D. Request the hotel’s sustainability practices in the request for proposal (RFP)
B. Communicate the objectives to all stakeholders and attendees/delegates
99
The meeting professional is negotiating a contract with a downtown/central convention facility for a 1-day public exposition. The convention centre has required space and dates available and is offering a rate within the meeting professional’s budget. Before signing the contract, which of the following issues is critical in deciding whether the meeting professional will remain within the budget?
A. Local hotel room availability at reasonable rates
B. Negotiated airline rates for attendees/delegates
C. Shuttle transportation costs
D. Local union labour rates
D. Local union labour rates
100
After the meeting professional sends the hotel the final event specifications guide (ESG), the meeting professional should:
A. Do nothing further since the instructions have been sent to the hotel
B. Ask for all copies of the hotel’s interpretations of the instructions
C. Call or write to the hotel and ask if the instructions are understood
D. Wait until arrival at the hotel and then review the instructions with the catering manager
B. Ask for all copies of the hotel’s interpretations of the instructions
101
The standard maximum back wall height allowed for an exhibition in a standard booth/stand is:
A. 8 ft. 3 in. (2.51 m)
B. 10 ft. (3.00 m)
C. 10 ft. 3 in. (3.08)
D. 12 ft. (3.66 m)
A. 8 ft. 3 in. (2.51 m)
102
The meeting professional is planning an event that requires a hospitality suite, a meet and greet reception, and a themed gala that requires ground transportation and special handling of very important persons (VIPs). The support service MOST likely to help the meeting professional with all of these functions is a:
A. International tourist board or convention and visitor’s bureau (CVB)/tourism office
B. Destination management company (DMC)
C. Convention services manager (CSM)/primary hotel contact
D. Multi-management firm
B. Destination management company (DMC)
103
An exhibition manager’s BEST source for assistance and planning, including providing comprehensive floor services, is usually the:
A. Local convention bureau
B. Exhibit facility’s management staff
C. Official service contractor
D. Labour union involved in setting up the exposition
C. Official service contractor
104
Which of the following items are NOT part of a direct mail campaign to potential attendees/delegates of an association meeting?
A. Postcards
B. Social media
C. Exhibitor’s prospectus
D. Promotional flyers
B. Social media
105
Which of the following is an example of ethical abuse of the meeting professional and supplier relationship in the United States (US)?
A. The sales manager misrepresents the renovation completion date in order to obtain a signed contract.
B. The meeting professional accepts dinner with a salesperson following the site inspection.
C. The meeting professional accepts 1 free room for each 50 rooms picked up.
D. The meeting professional offers 2 free staff rooms for every 100 rooms picked up.
A. The sales manager misrepresents the renovation completion date in order to obtain a signed contract.
106
The exhibition prospectus must include several items. Which of the following will be found somewhere other than the exhibition prospectus?
A. Market profile
B. Exhibition booth/stand location
C. Identifying the exhibition service contractor
D. Participation costs
B. Exhibition booth/stand location
107
The meeting professional should know that the term “down stage right” refers to the:
A. Right front portion of the stage as you face the audience
B. Left front portion of the stage as you face the audience
C. Right rear portion of the stage as you face the audience
D. Left rear portion of the stage as you face the audience
A. Right front portion of the stage as you face the audience
108
A meeting professional is planning a meeting that is to include an exhibition of:
230 booths/stands, each 10 ft. x 10 ft. (3 m x 3 m) in size
1 luncheon for 1,400 people
1 registration area of 5,000 square feet (1,524 square metres)
2 coffee lounges, each 600 square feet (183 square metres)
To comfortably accommodate this programme, how many gross square feet or square metres are needed?
A. 50,000 sq. ft. (4.65 sq. m)
B. 72,000 sq. ft. (6.65 sq. m)
C. 100,000 sq. ft. (9.30 sq. m)
D. 170,000 sq. ft. (15.81 sq. m)
B. 72,000 sq. ft. (6.65 sq. m)
109
The key to keeping volunteers interested and focused when planning and executing a meeting is:
A. Accommodations
B. Incentives
C. Communication
D. Recognition
C. Communication
110
The meeting professional has been advised that a group of protesters will be present during a meeting. To help avoid confrontation during the protest, the meeting professional should:
A. Set up an organised forum for the protest group
B. Arrange to have the protesters arrested
C. Plan to ignore the protestors
D. Schedule a press conference to discuss the organisation’s stand on the protestors’ issues
A. Set up an organised forum for the protest group
111
What do hotels use to minimise their risk for contracted room blocks?
A. Attrition clauses
B. Housing reports
C. Negotiation
D. Asset valuation
A. Attrition clauses
112
During the first planning session for an educational conference, the meeting professional’s MOST important role is to:
A. Help develop the conference budget
B. Develop programme content
C. Identify an appropriate site
D. Clarify the needs of the attendees/delegates
D. Clarify the needs of the attendees/delegates
113
A committee formed for a specific purpose and for the duration of time it is needed is a stakeholder category typically called:
A. A standing committee
B. A project team
C. An ad-hoc committee
D. A steering task force
C. An ad-hoc committee
114
Focus groups, surveys, sampling, and educational committees are all methods to gather:
A. Research
B. Attendees/delegates’ opinions
C. Demographics
D. Educational needs
A. Research
115
Which of the following is a common way to recognise volunteers?
A. Charitable contributions
B. Very important person (VIP) amenity package
C. Complimentary event registration
D. Tuition assistance
C. Complimentary event registration
116
Which of the following food and beverage (F&B) service styles is MOST effective for networking?
A. Butler
B. Plated
C. English
D. Russian
C. English
117
For an event in the United States (US), what type of liability insurance would protect a facility against an allegation of food poisoning?
A. Public
B. Product
C. Host
D. Medical
B. Product
118
Activities that a meeting professional undertakes to reduce the probability that an emergency will occur are in which stage of the risk management process?
A. Planning
B. Mitigation
C. Response
D. Recovery
B. Mitigation
119
What specific elements must be included in a contract for it to be legally binding?
A. An offer, a right to perform, and exchange of commerce
B. And offer, a right to perform, and legal consideration
C. An offer, an acceptance, and exchange of commerce
D. An offer, an acceptance, and legal consideration
D. An offer, an acceptance, and legal consideration
120
When scheduling concurrent meetings, which of the following should be considered to minimize costs?
A. Banquet staff and audiovisual (A/V) crew work schedule
B. Sessions with similar room set-ups that can be assigned consecutively
C. Meetings theme and speaker topics of the concurrent sessions
D. Length of time between morning and afternoon sessions
B. Sessions with similar room set-ups that can be assigned consecutively
121
Which of the following is an indirect cost?
A. Food and beverage (F&B)
B. Meeting room rental
C. Equipment repair
D. Audiovisual (A/V) cost
C. Equipment repair
122
The MOST important FIRST step in preparing a meeting budget is to:
A. Establish objectives for the meeting
B. Establish programme content
C. Select a site
D. Select the programme chairperson
A. Establish objectives for the meeting
123
Promoting a successful convention depends on:
A. A series of well-targeted and strategically timed advertisements
B. Strategically timed advertising that reaches potential attendees/delegates
C. An attractive venue featuring prominent speakers
D. Endorsements and testimonials from prominent industry leaders
A. A series of well-targeted and strategically timed advertisements
124
To potentially increase response rates of questionnaires, the meeting professional could:
A. Make the questionnaire complex to convey importance and professionalism
B. Send out questionnaires at least two to three weeks after the meeting
C. Provide a self-addressed, stamped envelope
D. Offer an incentive for responses provide by a specific time
D. Offer an incentive for responses provide by a specific time
125
When should meeting professionals first share sustainability guidelines for their meeting with their venues?
A. During the site selection
B. During the pre-conference meeting
C. During the request for proposal (RFP) process
D. During the planning stage with the convention services manager (CSM)
C. During the request for proposal (RFP) process
126
Mercedes Benz is the title sponsor for a golf tournament. As a stakeholder, they should be categorised as:
A. Low interest and low influence
B. Low interest and high influence
C. High interest and low influence
D. High interest and high influence
D. High interest and high influence
127
In business arenas worldwide, introductions are first based on:
A. Gender
B. Age
C. Rank
D. Wealth
C. Rank
128
A meeting professional is asked to coordinate amenities for international conference attendees/delegates. It is most important to use items that:
A. Are sensitive to religious laws
B. Are locally produced items
C. Are high cost items
D. Include the company logo
A. Are sensitive to religious laws
129
An attendee/delegate is planning to record a conference session. What entity must give permission to perform this action?
A. Audiovisual (A/V) representative
B. Sponsoring organisation
C. Meeting professional
D. Speaker
D. Speaker
130
The meeting professional has been asked to ship convention materials from the United States (US) to Canada. In order to ensure delivery, a customs broker has been retained. The responsibility of the broker is to:
A. Certify the contents of packages
B. Expedite customs clearance
C. Fill out lists of contents
D. Arrange for a waiver of customs requirements
B. Expedite customs clearance
131
The MOST valuable negotiating tool is:
A. A complete history of past meetings
B. A good working relationship with the salesperson
C. Knowledge of contracts negotiated by colleagues
D. Flexibility with room set-ups
A. A complete history of past meetings
132
When developing the tradeshow budget for a conference, which of the following is NOT a revenue source?
A. Registration fee
B. Management fee
C. Exhibitor fee
D. Sponsorship
B. Management fee
133
The PRIMARY goal of promotional meeting materials is to:
A. Describe the meeting content
B. Explain the best method of transportation to the meeting
C. Generate attendance at the meeting
D. Get advance payment for the meeting
C. Generate attendance at the meeting
134
Which of the following is a measure of financial results?
A. Speakers
B. Exhibit services
C. Transportation
D. Attendance
D. Attendance
135
Whether using an agency or contracting directly, a meeting professional should review which of the following to determine an entertainer’s specific requirements for a performance?
A. Portfolio
B. Rider
C. Script
D. Demo tape
B. Rider
136
Which of the following is LEAST likely to be in a caterer’s contract for an off-site food function?
A. Transportation
B. Food service
C. Rental of facility
D. Rental of equipment (e.g., tables, chairs, linens, and utensils)
A. Transportation
137
A meeting professional has been assigned the responsibility for selling exhibition booth/stand space. In order to provide potential exhibitors with the conference material, the meeting professional needs to develop:
A. A prospectus
B. A diagram of the meeting room layouts
C. An exhibitor’s service kit
D. A request for proposal (RFP)
A. A prospectus
138
The hotel agreement letter specifies that the meeting professional’s organisation will receive “one complimentary unit (bedroom) per 50 room nights actually occupied per night on a cumulative basis.” For a 3-day meeting, 120 rooms were used on a Sunday, 180 on Monday, 200 on Tuesday, and 50 on Wednesday. Therefore, the meeting professional is entitled to:
A. 10 room nights
B. 10 rooms per night
C. 11 room nights
D. 11 rooms per night
C. 11 room nights
139
The chief executive officer (CEO) has approached the meeting professional to design a new programme to bring his employees up to date with current technology. What will be the MOST effective way to accomplish this objective?
A. Needs analysis
B. Acquire feedback from similar organisations
C. Survey the membership
D. Conduct focus groups
A. Needs analysis
140
The term “suitcasing” refers to what action by an exhibitor?
A. The exhibitor moves from trade show to trade show.
B. The exhibitor does not work with the general services contractor and provides only brochure/leaflets in a trade show booth/stand space
C. The exhibitor attempts to sell merchandise out of the trade show space without permission
D. The exhibitor sets up late and tears down early without regard for rules set by the trade show organisers
C. The exhibitor attempts to sell merchandise out of the trade show space without permission
141
During the general session, the meeting professional receives a threatening telephone call with a bomb threat. What is the MOST critical decision to be made?
A. Whether to evacuate the facility
B. Whether to ignore the call
C. Whether to call local law enforcement
D. Whether to cancel the meeting
A. Whether to evacuate the facility
142
An association’s annual convention averages 2,200 attendees/delegates and uses a convention centre for all meeting-related activities. The event specifications guide (ESG) should be delivered to the assigned convention service manager (CSM) no later than:
A. Six weeks in advance
B. Four weeks in advance
C. Two weeks in advance
D. One week in advance
B. Four weeks in advance
143
A Hotel subcontractor injures an attendee/delegate while setting up décor and lighting. The contract clause MOST beneficial to the client-association in this situation is the one that outlines:
A. Alternative dispute resolution
B. Mutual subrogations
C. Mutual indemnification
D. Workers’ Compensation
C. Mutual indemnification
144
Strategic planning includes which of the following activities?
A. Identification, assessment, and categorisation of stakeholder groups
B. Development, implementation, and analysis of evaluation processes
C. Engagement management for all stakeholder groups
D. Volunteer recruitment, training, and assessment
A. Identification, assessment, and categorisation of stakeholder groups
145
```
The part of the stage that is closest to the audience is known as:
A. Up stage
B. Downstage
C. Stage front
D. Ground row
```
B. Downstage
146
What is the MINIMUM amount of time that should be scheduled for a mid-morning refreshment break based on a 3-hour meeting?
A. 10 minutes
B. 20 minutes
C. 30 minutes
D. 40 minutes
C. 30 minutes
147
The meeting professional is expecting a heavy on-site check-in and registration. To avoid long lines at a registration area, the professional should:
A. Include registration forms in packets
B. Tell attendees/delegates to stop by later to pick up registration forms
C. Have registration clerks type registration information for attendees/delegates
D. Have attendees/delegates fill out registration forms at counters away from registration lines
D. Have attendees/delegates fill out registration forms at counters away from registration lines
148
The registration fees for an event are shown below in USD.
Pre-registration On-site registration
Member: $125 $150
Non-member: $175 $205
200 people are expected to attend the event, of whom 80% are members. Statistics from previous events indicate that 75% of attendees/delegates pre-register. How should the expected revenue from pre-registrations be calculated?
A. (120 x $150)+(30 x $205)
B. (160 x $125)+(40 x $175)
C. (120 x $125)+(30 x $175)
D. (100 x $125)+(90 x $175)
C. (120 x $125)+(30 x $175)
149
Since regulations vary widely throughout Europe, to plan a meeting room set-up, the meeting professional should know the regulations for:
A. Fire and police
B. Fire and safety
C. Electric and police
D. Electric and safety
B. Fire and safety
150
The meeting professional is planning an annual convention for 2,500 attendees/delegates. From the time of submitting the registration information, what is the recommended timeline for the meeting professional to confirm the attendees/delegates’ registration?
A. Within 7 days
B. Within 48 hours
C. Within 72 hours
D. On-site
B. Within 48 hours
151
During the volunteer orientation session, the host organization should cover which of the following items?
A. Introductions of all organization staff
B. Introductions of meeting attendees/delegates
C. The volunteer recruitment plan
D. Introduction of the attendee/delegate profile and schedule of events
D. Introduction of the attendee/delegate profile and schedule of events
152
For events in the United States (US), to maximize the organisation’s revenue, the meeting professional should require that all international attendees/delegates’ advance fees be paid:
A. By wire transfer
B. By smart card
C. By credit card
D. In US dollars
D. In US dollars
153
Recent reports from an association’s exhibition indicate that its national conference attendance has decreased during the past 5 years. The registration fee is $150 USD for a 3-day meeting. The educational programme committee has been charged with addressing this issue. Which of the following should the meeting professional recommend as the committee’s BEST plan of action to increase attendance for the forthcoming conference?
A. Move the meeting to a more “destination friendly” city
B. Survey the prospective attendees/delegates
C. Change the meeting to every 2 years
D. Lower the registration fee
B. Survey the prospective attendees/delegates
154
When a training seminar is planned, which of the following would be considered an expense item when developing a budget?
A. Audiovisual (A/V) services
B. Registration fees
C. Sponsorship
D. Indirect costs
A. Audiovisual (A/V) services
155
The meeting professional is planning a training meeting for 750 international attendees/delegates in a major city. The PRIMARY source that should be used to plan the programme content is:
A. Survey results
B. Educational objectives
C. Attendee/delegate demographics
D. International Association for Continuing Education and Training (IACET) guidelines
B. Educational objectives
156
The meeting professional has been asked to help a financial firm plan a compelling annual sales meeting for the following year. The FIRST step for the meeting professional is to:
A. Determine the budget for the meeting
B. Identify the location for the meeting
C. Review the meeting history
D. Write clear, measurable goals and objectives
D. Write clear, measurable goals and objectives
157
As part of a forthcoming event held in the United States (US), a meeting professional has hired an orchestra for the closing event. To ensure that the music licensing for live music has been met, the meeting professional should:
A. Require the performing musicians to obtain the appropriate country licenses
B. Require the booking agent to take care of the licensing
C. Do nothing because no license is required for live music
D. Obtain the appropriate licenses required
D. Obtain the appropriate licenses required
158
What is the PRIMARY purpose of strategic planning?
A. Drive business value
B. Determine audience segmentation
C. Establish brand positioning
D. Evaluate risk management
A. Drive business value
159
The meeting professional is budgeting for an annual meeting with an anticipated attendance of 300 attendees/delegates. The fixed costs are $90,000 USD. The variable cost is $200 USD. What would each attendee/delegate need to be charged in order for the meeting to make a profit of $9,000 USD?
A. $300
B. $330
C. $500
D. $530
D. $530
160
```
The meeting professional for a small prestigious trade association is scheduling the annual meeting at a resort hotel. Usually 200 members attend, most of whom bring their spouses, children, and/or a guest. Who would NOT be needed to attend the pre-convention briefing?
A. Audiovisual (A/V) supervisor
B. Exhibition service contractor
C. Special events coordinator
D. Recreational services director
```
B. Exhibition service contractor
161
A meeting professional is planning a meeting at a downtown/central hotel that will include a small tabletop trade show as an afternoon activity. Who will be responsible to the meeting professional for the final trade show arrangements?
A. Convention services manager (CSM)
B. Room set-up coordinator
C. Meeting chairperson
D. Exhibitor-appointed contractor
A. Convention services manager (CSM)
162
In the request for proposal (RFP), a criterion to implement a sustainable meeting strategy is:
A. Hotels are within walking distance of where the sessions will be held
B. Only non-carbonated beverages will be served
C. Only green colour linens will be used
D. Meeting rooms must be set up theatre style to save space and energy
A. Hotels are within walking distance of where the sessions will be held
163
A sustainability initiative that reduces waste produced by an event can be measured by which of the following methods?
A. Total pounds of waste produced now compared to previous or similar events
B. Total number of attendees/delegates who purchased carbon offset points
C. Total number of attendees/delegates who utilised personal communication devices
D. Total number of meals served using durable goods
A. Total pounds of waste produced now compared to previous or similar events
164
The BEST way to contain costs for a hosted bar serving only wine and beer at a reception is to agree to pay:
A. By the bottle
B. a per-person charge
C. By the ticket for pre-distributed tickets
D. By the drink, as calibrated by the bartender
C. By the ticket for pre-distributed tickets
165
Which of the following recruiting methods is likely to yield the LEAST qualified candidates?
A. Jobs postings on industry web site
B. Employee job referrals
C. Newspaper advertisements
D. Employment agencies
C. Newspaper advertisements
166
Which of the following is LEAST necessary to include in a hotel contract negotiated 1 year prior to the meeting?
A. Method of calculating complimentary rooms
B. Deposit policy
C. Banquet prices
D. Tailored concessions
C. Banquet prices
167
Buying forward refers to:
A. Listing a specific exchange rate in the hotel contract
B. Contracting to exchange currency at a fixed exchange rate
C. Paying the hotel the estimated amount due upon signing the contract
D. Contracting the present the present exchange rate for all future transactions
B. Contracting to exchange currency at a fixed exchange rate
168
A meeting professional will have to ship printed materials to the hotel before the meeting begins. Which of the following pieces of information should be of LEAST importance to the shipper?
A. Maximum size of package that hotel can receive
B. Charges that will be made for handling
C. Location where the packages will be stored
D. Name of the person who will receive the materials
C. Location where the packages will be stored
169
The meeting professional is asked to design the exhibition hall floor plan for an association. The exhibition hall is 240,000 gross square feet (GSF) (73,200 m), column-free. The association also has the following requirements:
12,000 GSF (3,660 m) for a placement service
20,000 GSF (6,100 m) for a restaurant
108,000 GSF (32,940 m) for poster sessions
What is the maximum number of 10 ft. x 10 ft. (3 m x 3 m) exhibition booth/stands that can also be accommodated?
A. 100
B. 250
C. 500
D. 1,000
C. 500
170
A meeting professional is planning a 4-day meeting for 300 attendees/delegates. The fixed costs are $15,000 USD, and the variable cost per person is $325 USD. The financial objective of the meeting is to make a 25% profit. What fee would need to be established for registration?
A. $375.00
B. $456.25
C. $468.75
D. $1,350.00
C. $468.75
171
A meeting professional is planning a meeting in Florida, USA in September, which is during the hurricane season. What type of insurance should the meeting professional purchase to reduce the risk of lost revenue?
A. General liability insurance
B. Cancellation insurance
C. Building insurance
D. Flood insurance
B. Cancellation insurance
172
In order to determine how many people can be comfortably placed in a meeting room for 200 people, theatre style with head table, how much square feet (square meter) area per person should be allowed?
A. 9 sq. ft. to 10 sq. ft. (0.84 sq. m to 0.93 sq. m)
B. 10 sq. ft. to 11 sq. ft. (0.93 sq. m to 1.0 sq. m)
C. 11 sq. ft. to 12 sq. ft. (1.0 sq. m to 1.1 sq. m)
D. 12 sq. ft. to 13 sq. ft. (1.1 sq. m to 1.2 sq. m)
C. 11 sq. ft. to 12 sq. ft. (1.0 sq. m to 1.1 sq. m)
173
What is the MOST relevant data to be considered in negotiations between a meeting professional and a hotel for a forthcoming meeting?
A. Original room block and projected room pick-up
B. Original room block and history of actual room pick-up
C. Adjusted room block and projected room pick-up
D. Adjusted room block and actual room pick-up
B. Original room block and history of actual room pick-up
174
A meeting of a group of international scientists is being held in Singapore. The meeting professional is notified that a separate group, which disagrees with the organisation’s view, plans to disrupt the meeting. What course of action should the meeting professional follow?
A. Contact the police
B. Cancel the meeting
C. Relocate the meeting
D. Lock the doors and deny the group access
A. Contact the police
175
A meeting professional is booking a conference in France. Some attendees/delegates are willing to share a room, while others want their own room. What configuration is offered in a double room?
A. A single room with two single beds
B. A two room suite with a bedroom with a single bed
C. A single room with one double bed
D. A two room suite with a single bed in each
C. A single room with one double bed
176
The event specifications guide (ESG) is described as:
A. A tool to negotiate contracts
B. A tool for all meeting details
C. Review of the master account
D. Submit the list of outgoing shipments
B. A tool for all meeting details
177
What is the preferred distance between the rows of tables for a schoolroom (classroom) set-up?
A. 40 in. to 42 in. (101.6 cm to 106.7 cm)
B. 44 in. to 46 in. (111.8 cm to 116.8 cm)
C. 48 in. to 50 in. (121.9 cm to 127.0 cm)
D. 52 in. to 54 in. (132.1 cm to 137.2 cm)
A. 40 in. to 42 in. (101.6 cm to 106.7 cm)
178
Revisions are taking place during the execution of the meeting programme. What document should be used to clarify these revisions?
A. Contract addendum
B. Change order
C. Revised resume
D. Daily accounting ledger
B. Change order
179
An event specifications guide (ESG) should include all of the following EXCEPT:
A. Audiovisual (A/V) requirements
B. Meeting dates
C. Audience profile
D. Room pick-up
D. Room pick-up
180
The meeting professional has just become aware that the hotel staff members, as a result of staff changes, do not know what the meeting is supposed to accomplish. In order to correct this issue and prevent potential confusion, the meeting professional should:
A. Call and discuss the meeting needs with each hotel department head
B. Ask the general manager to distribute the meeting objectives to his staff
C. Discuss and confirm in writing the meeting objectives to the sales representative and convention services manager (CSM)
D. Make a trip to the hotel, and in person, tell the staff members what should be accomplished
C. Discuss and confirm in writing the meeting objectives to the sales representative and convention services manager (CSM)
181
Prior to signing a contract, which of the following is an external threat that the meeting professional should consider when creating the risk management plan?
A. Budget constraints
B. Lack of hotel safety plan
C. Political instability
D. Alcohol consumption by attendees/delegates
C. Political instability
182
Which of the following is a benefit of virtual conferencing over traditional in-person meetings?
A. Networking
B. Intimacy
C. Group dynamic
D. Cost effectiveness
D. Cost effectiveness
183
A sustainability policy for meeting hosts is to include appropriate questions in the request for proposal (RFP) and to do what based on the proposal received?
A. Offer an award for the most sustainable proposal
B. Select vendors based on the most creative or unique sustainable initiative
C. Select vendors, in part, on how sustainable their services will be
D. Select vendors based on how much the organisation will save from implementing the sustainable activities
C. Select vendors, in part, on how sustainable their services will be
184
A meeting professional is calculating the guest room budget for staff and speaker. The meeting professional has booked 200 rooms per night for 3 nights with a complimentary policy of 1:50 cumulative rooms. There is a need for 4-5 staff and speaker rooms per night. The history of the event shows no slippage. How many staff/speaker rooms should the meeting professional budget for?
A. 0 rooms
B. 3 rooms
C. 4 rooms
D. 12 rooms
B. 3 rooms
185
Return on investment (ROI) can best be determined when clearly defined financial goals have been set. The formula to determine ROI is:
A. Attendee/delegate fee multiplied by programme expenses divided by 100
B. Net income divided by programme expenses multiplied by 100
C. Programme expenses divided by net income multiplied by 100
D. Programme expenses divided by attendees/delegates multiplied by 100
B. Net income divided by programme expenses multiplied by 100
186
The PRIMARY responsibility of a convention and visitors bureau (CVB)/tourism office is to:
A. Recommend hotels, restaurants, and other local business that the organization represents in order to gain revenue for the attractions
B. Solicit meetings and convention business from associations and corporations by booking meeting with a requirement of 2,000 or more guest rooms
C. Deliver economic benefits to its constituents through attracting and hosting overnight non-residents to their jurisdiction
D. Organize and plan meetings and conventions in their designated jurisdiction
C. Deliver economic benefits to its constituents through attracting and hosting overnight non-residents to their jurisdiction
187
Which of the following functions BEST describes the role of an exhibitor advisory committee?
A. To advise the meeting professional on the design and layout of the exhibition floor, including exhibition placement
B. To advise the general service contractor on the design and layout of the exhibition floor, including exhibition placement
C. To establish an ongoing dialogue between the meeting professional and the exhibitors and to interact on all matters pertaining to exhibiting
D. To welcome attendees/delegates and interact with them throughout the conference
C. To establish an ongoing dialogue between the meeting professional and the exhibitors and to interact on all matters pertaining to exhibiting
188
A potential client wants to book a convention of 1,200 rooms (peak night). Last year in another city, the client’s group occupied 80% of the block. The MOST important contractual term would be the:
A. No show clause
B. Cancellation clause
C. Attrition clause
D. Room block commitment
C. Attrition clause
189
If an unanticipated labour crisis occurs during a meeting, the FIRST thing to consider is:
A. Whether or not to cancel the meeting
B. Which of the meeting functions will be most affected
C. What positions hotel management can fill
D. Which volunteers to call for assistance
B. Which of the meeting functions will be most affected
190
A meeting professional will be planning a 5,000-person annual convention 18 months in advance planning timeline suggests the meeting professional should:
A. Finalise facility/hotel arrangements
B. Develop the convention budget
C. Finalise suite assignments
D. Approve reservation of convention centre space
B. Food service
191
What type of microphone is BEST for roundtable discussions?
A. Lavalier
B. Omni-directional
C. Uni-directional
D. Cordless
B. Omni-directional
192
Which of the following is NOT considered a variable cost in preparing a budget?
A. Travel
B. Programme printing
C. Liability insurance
D. Food and beverage
C. Liability insurance
193
A meeting professional has budgeted a meeting for 40 people to make a profit of $400 USD. The variable cost is $40 USD. What is the revised budget if the registration fee is decreased from $200 USD to $160 USD?
A. Loss of $40
B. Loss of $1,200
C. Loss of $1,600
D. Break-even
B. Loss of $1,200
194
The meeting professional is planning for next year’s annual meeting at a hotel the company has never used before. The hotel requests meeting history. What report would the meeting professional use to provide the hotel and still manage resources within budget guidelines?
A. Post-event report
B. Housing bureau report
C. Attrition report
D. Catering revenue report
A. Post-event report
195
In providing a guarantee to the hotel for any group food and beverage event, the guarantee should be based on:
A. The number of paid attendees/delegates
B. The final number of attendees/delegates expected
C. 5% less than the number of attendees/delegates expected
D. 5% more than the number of attendees/delegates expected
B. The final number of attendees/delegates expected
196
The convention services manager (CSM) will take the information that is sent by the meeting professional and translate it into a format acceptable to hotel staff. This format is known as:
A. Banquet event orders (BEOs)
B. Function sheets
C. The event specification guide (ESG)
D. The contract
A. Banquet event orders (BEOs)
197
The meeting marketing plan must contain what kind of information that suggests why attendees/delegates would do to an event?
A. A value proposition
B. A competitive analysis
C. The marketing budget
D. Target segmentation information
A. A value proposition
198
Which of the following is covered under general liability insurance?
A. Errors and omissions
B. Bodily injury
C. Fire
D. Property in the meeting professional’s care
B. Bodily injury
199
Which of the following would be of LEAST value to the meeting professional in obtaining reliable information for selecting a bus or ground transportation service firm?
A. The city’s convention and visitor’s bureau (CVB)/tourism office)
B. Local transportation trade associations
C. Other meeting professionals who have previously met in that convention city
D. Management of the main hotels or convention centres
B. Local transportation trade associations
200
Recognising the possibility of injury, damage, or loss, and having the means to prevent it or provide insurance is known as:
A. Insurance management
B. Risk management
C. Emergency preparedness
D. Crisis management
B. Risk management
201
A meeting professional has decided to alter the floor plan of a trade show to change the flow of traffic and to increase the size of the booths/stands from 8 ft. x 10 ft. (2.4 m x 3 m) to 10 ft. x 10 ft. (3m x 3m). Which of the following is the best method to use in assigning exhibit space?
A. First-come, first-served
B. Priority point system
C. Lottery system
D. Advance sale
B. Priority point system
202
In North America, the convention and visitor’s bureau (CVB)/tourism office can furnish the meeting professional with all of the following valuable information EXCEPT:
A. Facilities capable of handling a meeting
B. Personnel to market the meeting site
C. Entertainment possibilities
D. Pricing policies
D. Pricing policies
203
When determining return on investment (ROI), which of the following is taken into consideration in addition to meeting costs?
A. Location of venue
B. Hard and soft data converted to monetary value
C. Value added tax (VAT)
D. Donations
B. Hard and soft data converted to monetary value
204
When initiating a stakeholder management plan, the organisation should systematically conduct which of the following activities FIRST?
A. Return on investment (ROI) analysis
B. Procurement policies development
C. Stakeholder group(s) identification
D. Risk management analysis
C. Stakeholder group(s) identification
205
A meeting professional has been asked to plan a sustainable meeting. Goals and objectives for the event have already been established. What is the next step?
A. Conduct a site inspection
B. Communicate the objectives
C. Develop guidelines
D. Negotiate sustainable practices
C. Develop guidelines
206
What is the BEST source for selecting potential suppliers and contractors?
A. Convention and visitor’s bureau (CVB)/tourism office
B. Destination management company (DMC)
C. The local chapter/branch of the professional association
D. Personal recommendations from trusted associates
D. Personal recommendations from trusted associates
207
A meeting professional is planning a medical convention that is scheduled to take place in 2 years. How can a competing association be prevented from holding a concurrent meeting in the same facility?
A. Contact the local convention and visitor’s bureau (CVB)/tourism office for future event listings
B. Reference affiliated associations’ event calendars for forthcoming meetings
C. Include a disclosure clause in the venue’s contract
D. Check with the convention services manager (CSM) before the event for other in-house events
C. Include a disclosure clause in the venue’s contract
208
A meeting professional arranged for a post-convention evaluation session with the convention services manager (CSM) on the morning following an event. The PRIMARY objective of this meeting is to:
A. Discuss and evaluate the event with the facility staff as soon as it is over
B. Evaluate convention vendor and bureau performance
C. Evaluate how each of the hotel staff performed
D. Register formal complaints regarding service
A. Discuss and evaluate the event with the facility staff as soon as it is over
209
A meeting professional is planning to incorporate sustainable practices in an organisation’s next event. To positively affect the local environment, the meeting professional should:
A. Choose food out of season
B. Look at attendee/delegate preferences
C. Choose china service
D. Choose locally bottled water
C. Choose china service
210
When planning a large meeting at a venue outside North America, which of the following job responsibilities would typically be handled by a primary hotel contact?
A. Negotiate and contract for entertainment
B. Write banquet event orders (BEO)
C. Coordinate on-site graphics and signage
D. Coordinate stage lighting, production, and sound
B. Write banquet event orders (BEO)
211
For a forthcoming exhibition, the meeting professional is putting together an exhibitor prospectus to mail to past exhibitors and solicit booths/stands for this year’s exhibition. Which of the following should be included in the prospectus?
A. Attendance profile and attendance figures
B. Requirements for disabled attendees/delegates
C. Food and beverage price and service guarantees
D. Event venue promotional information
A. Attendance profile and attendance figures
212
Preliminary mailings to potential event attendees/delegates should include all of the following EXCEPT:
A. Benefits of attendance
B. Early registration deadlines
C. The organisation’s code of conduct
D. Information about pre- and post- convention trips
C. The organisation’s code of conduct
213
When a meeting professional contracts with a transportation company or a destination management company (DMC), what information does the provider’s certificate of insurance need to show?
A. Company owner and expiration date
B. Effective policy dates and type of equipment
C. Levels of liability insurance and effective policy dates
D. Levels of liability insurance and company owner
C. Levels of liability insurance and effective policy dates
214
A meeting professional is contracting for a corporate sales meeting at a convention centre. The contract is for meeting space only. If the convention centre is using a standard contract, which of the following contract clauses should be eliminated?
A. Security
B. Audiovisual (A/V)
C. Tradeshow restrictions
D. Default
C. Tradeshow restrictions
215
Certain documents are essential for a meeting professional to properly manage a conference budget. A chart of accounts is used to:
A. Locate sales contacts
B. Code entries for accounting
C. Find overdue receivables
D. Compare financial transactions over a period of time
B. Code entries for accounting
216
The term rooming list refers to a list of:
A. Rooms that the hotel has committed
B. Attendees/delegates who register in advance for the meeting
C. Attendees/delegates who will attend the meeting
D. Attendees/delegates who will occupy previously reserved rooms
D. Attendees/delegates who will occupy previously reserved rooms
217
The BEST time to start promoting the next annual convention is usually:
A. As soon as the site selection is complete
B. As soon as programme planning is complete
C. As soon as the budget is approved
D. At this year’s convention
D. At this year’s convention
218
To evaluate the effectiveness of the risk management plan, the meeting host has a common research method that could be applied across multiple stakeholder groups. What is this common research method?
A. Surveys tailored to specific stakeholder groups
B. Case studies from similar organisations
C. Quantitative data
D. Gantt charts based on qualitative data
A. Surveys tailored to specific stakeholder groups
219
Which of the following is a recommended best practice for interviewing potential job candidates?
A. Ask only hypothetical questions.
B. Base questions on job criteria.
C. Ask candidates different questions depending on their previous work experience.
D. Determine the weighing of each question after all candidates have been interviewed.
B. Base questions on job criteria.
220
Which of the following logistical factors is important in considering international destinations and facilities for a meeting?
A. Average daily temperature and rainfall
B. Customs regulations and visa limitations
C. Shopping availability for meeting attendees/delegates
D. Pre and post conference leisure options
B. Customs regulations and visa limitations
221
A meeting professional is planning an elegant seated dinner for dignitaries from Europe. What type of service would be required for use of silver serving pieces, garnishing of food at tableside by a captain, serving food on a heated plate, and then serving the attendees/delegates by a server?
A. American service
B. French service
C. Russian service
D. English service
B. French service
222
When the meeting professional is planning an event web site, the FIRST step should be to:
A. Determine who will develop the web site
B. Decide how to market and promote the web site
C. Define the goals and objectives for the web site
D. Select the features and functionality of the web site
C. Define the goals and objectives for the web site
223
Which of the following domestic shipping methods for meeting materials is MOST recommended when timelines is critical on smaller, high value, or last-minute emergency shipments?
A. Common carrier
B. Air freight
C. Van lines
D. Courier
B. Air freight
224
Volunteers require which of the following to provide the necessary services to satisfy meeting objectives?
A. A clear recruitment strategy
B. An identification of risk and liability issues
C. A local committee structure
D. A volunteer policy manual
D. A volunteer policy manual
225
A large non-profit organisation has a large pool of volunteers. In order to develop an effective volunteer programme, the meeting professional should FIRST:
A. Define the roles and responsibilities the volunteers will assume in the organisation
B. Assign a member of the meeting professional’s staff as a volunteer coordinator
C. Create and distribute a volunteer sign-up sheet
D. Provide a schedule and job description for each volunteer
A. Define the roles and responsibilities the volunteers will assume in the organisation
226
When starting to plan an event, which of the following should be a priority by a meeting professional?
A. Return on investment (ROI)
B. Needs assessment
C. Proximity to airport
D. Budget
B. Needs assessment
227
When planning an event with foreign currency, which of the following is important when developing a financial summary?
A. History and stability of currency
B. Menu pricing
C. Service charge percentage
D. Technology requirements
A. History and stability of currency
228
The meeting professional is holding a citywide conference and will use a housing bureau. Which item will the housing bureau NOT be able to provide to the meeting professional as part of its services?
A. Number and type of rooms picked up
B. Reservation request form sent to attendees/delegates
C. Confirmation notice from the hotel
D. Room rates and arrival dates
C. Confirmation notice from the hotel
229
Accurate and detailed housing reports are valuable for:
A. Negotiating with future meeting facilities
B. Determining exact meeting audience
C. Creating mailing lists
D. Marketing and meeting
A. Negotiating with future meeting facilities
230
The main purpose of a pre-convention or pre-event planning is to:
A. Complete the coordination of a particular problem area
B. Provide an overview of the programme and to re-confirm details
C. Introduce on-site management and temporary staff and describe their jobs
D. Review how catering and convention services will coordinate all food and beverage activities
B. Provide an overview of the programme and to re-confirm details
231
In scheduling the promotion of next year’s annual conference, how far in advance should the meeting professional’s initial promotion be scheduled?
A. 6 months
B. 9 months
C. 12 months
D. 18 months
C. 12 months
232
An organisation’s primary goal in contributing in-kind or monetary sponsorship to support a convention is to:
A. Distribute product literature
B. Enhance staff pride and morale
C. Increase visibility at the event
D. Obtain recognition for its leadership
C. Increase visibility at the event
233
When planning to exhibit at a trade show, which of the following should the meeting professional consider FIRST?
A. Budget
B. Goals and objectives
C. Who will attend
D. What size booth/stand to use
B. Goals and objectives
234
Which of the following should be considered when communicating desired meeting outcomes to volunteers?
A. Access to e-mail, destination, and budget
B. Languages, customs, and generational differences
C. Time of meeting, volunteer ages, and length of meeting
D. Activities planned, budget, and transportation
B. Languages, customs, and generational differences
235
Good Samaritan Laws or the Volunteer Protection Act (US) can limit the liability of those who act on behalf of:
A. Internal stakeholders
B. External stakeholders
C. Organizational stakeholders
D. Co-workers
B. External stakeholders
236
When a meeting professional is gathering data from meeting attendees for a Level 1 evaluation, which criteria should be considered?
A. Effectiveness of speakers and facilitators
B. Where the meeting attendees work
C. Program effectiveness in applying knowledge to the workplace
D. The number of persons that report to the meeting attendee
A. Effectiveness of speakers and facilitators
237
When selecting a ground transportation provider, a meeting professional pursuing sustainability practices should look for a provider that:
A. Trains drivers to utilize their air conditioning during idle times for shuttle services
B. Uses recycling programmes for oil, batteries, antifreeze, and tires
C. Avoids hybrid vehicles when options like alternative-fuel vehicles are provided
D. Uses recycling programmes for plastic, glass, paper and metal
B. Uses recycling programmes for oil, batteries, antifreeze, and tires
238
Which of the following is LEAST effective for the meeting professional in negotiating function or meeting room charges?
A. Repeat business potential
B. Projected food and beverage expenditures
C. Number of sleeping rooms used
D. Number of concurrent sessions
D. Number of concurrent sessions
239
Motivating stakeholders t be fully engaged in an event is part of which of the following aspects of managing stakeholder relationships?
A. Communication
B. Recognition
C. Conflict resolution
A. Communication
240
The best way to solicit costs and services from a potential supplier is to send a request for proposal (RFP). Which item MUST be included in the RFP?
A. Location of last year’s event
B. Scope of event
C. Budget guidelines
D. Event theme
B. Scope of event
241
A group of 300 conference attendees/delegates (30% new members) see each other once a year. What event gives them the MOST efficient opportunity to interact?
A. General sessions
B. Buffet meals
C. Sit-down meals
D. Receptions
D. Receptions
242
The cornerstone of planning marketing strategies for a meeting is determining, in advance, what information about the meeting?
A. Who the attendees/delegates are
B. What differentiates the meeting from others
C. What the market share is for the meeting
D. How the meeting will be marketed
B. What differentiates the meeting from others
243
A very important persons (VIP) awards banquet is planned for 480 people. It is a 3-course plated meal that includes wine service. Assuming tables are rounds of 8, how many waiters will be required?
A. 16
B. 25
C. 30
D. 40
C. 30
244
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To commemorate an association’s 20th anniversary, the meeting professional is planning special celebratory events at next year’s convention. To build this meeting budget, which of the following methods should be applied?
A. Incremental
B. Zero-based
C. Variable
D. Fixed
```
D. Fixed
245
What is the MOST effective method to evaluate a venue’s sustainability initiatives?
A. Ask local waste management about recycling programmes.
B. Send a request for proposal (RFP) with minimum guidelines.
C. Request the city’s master recycling plan
D. Attendance
B. Send a request for proposal (RFP) with minimum guidelines.
246
An electronic data gathering method to obtain essential contact information about attendees/delegates at an exhibition is referred to as:
A. Demographic monitoring
B. A lead retrieval system
C. Automated event management
D. Ready simple syndication
B. A lead retrieval system
247
700 attendees/delegates, all of whom will pay an inclusive meeting fee, will be moved through the registration area and divide into identification stations for fee payment and badge creation. This process is called:
A. An alpha-numeric queue
B. A serpentine queue
C. A segmented chevron
D. An alphabetical line
B. A serpentine queue
248
Conducting strengths, weaknesses, opportunities, threats (SWOT) analysis is the FIRST step of:
A. Developing a risk management plan
B. Determining potential financial return
C. Distributing a survey
D. Training newly hired staff
A. Developing a risk management plan
249
On a registration form for an event, collecting demographic information of the attendees/delegates is important to:
A. Provide guidance in planning and improve the next meeting
B. Inform the hotel of how many attendees/delegates to expect
C. Order conference tote bags
D. Allow extra people to attend the meeting
A. Provide guidance in planning and improve the next meeting
250
Which of the following refers to the number of persons served at a food function?
A. Covers
B. Guarantee
C. Settings
D. Rounds of 8
A. Covers
251
A meeting attendee/delegate is registered under a European plan. The attendee/delegate should expect the rate to include the room and:
A. Full breakfast
B. Continental breakfast
C. Full breakfast and dinner
D. Nothing else
D. Nothing else
252
A speaker wants to take a survey of the audience regarding various topics of the presentation. Which method would be used to accurately collect data for immediate display?
A. Bubble sheet
B. Show of hands
C. Smart cards
D. Audience response system (ARS)/audience polling system
D. Audience response system (ARS)/audience polling system
253
What type of group includes individuals who are appointed by the board of directors, based on their dependability, availability, expertise, and knowledge in a specific area?
A. Senior management
B. Consultants
C. Advisory committee
D. Membership committee
C. Advisory committee
254
An important final step in return on investment (ROI) evaluation is which of the following?
A. Thank the attendees/delegates who provided data
B. Provide incentives to those who participated in data collection
C. Analyse the data collected
D. Share the analysis of data collected
D. Share the analysis of data collected
255
What is often referred to as a Likert scale?
A. Checklist
B. Rating scale
C. Ranking scale
D. Electronic data collection
B. Rating scale
