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ServiceNow > CMDB Fundamentals > Flashcards

CMDB Fundamentals Flashcards

1
Q

What are the main challenges in maintaining the CMDB?

A

The main challenges include
- Capturing unknown CIs
- Consolidating complex and disparate CI data
- Maintaining data accuracy
- Inconsistent data quality
- Ill-defined relationships
- Lengthy implementation
- Ongoing maintenance challenges

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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2
Q

How much can a well-configured CMDB save an organization in ongoing IT efforts?

A

Up to 40%

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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3
Q

What is the primary purpose of the CMDB?

A

It is a data repository used to store information (describing CIs, their attributes, and relationships) to support various management processes like Service, Asset, and Operations Management.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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4
Q

Why does the ServiceNow CMDB work efficiently?

A

It is standardized, serves as a Single System of Record, and is extendable (allowing easy extension of the data model and ensuring trusted data across applications)

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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5
Q

What features does the CMDB Dashboard provide?

A

It offers a holistic view into the quality of CMDB data, providing scores on completeness, correctness, and compliance at different levels

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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6
Q

Define CI Class

A

It describes a table containing and representing a specific type or group of CIs that share common attributes.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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7
Q

What is the difference between Asset and CI?

A
  • Asset - part of the financial lifecycle, often created during procurement or discovery,
  • CI - part of technical operations, often starting when discovered.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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8
Q

What is the difference between Asset DB and CMDB?

A
  • Asset DB - Contains inventory + financial data
  • CMDB - inventory + relationships
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9
Q

What is the CMDB the authoritative source of?

A

It is the authoritative source of
- Support Group
- Contact
- Owner information

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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10
Q

Define CSDM (Common Service Data Model).

A

CSDM represents a standard set of service-related definitions across ServiceNow products and platform, enabling service level reporting and providing guidance on service modeling within the CMDB.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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11
Q

What does DevOps consist of?

A

It consists of developers who build applications and operations groups who deploy and maintain them, often combined for improved service delivery.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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12
Q

How does the CMDB ensure accurate data population?

A
  • Agent-less auto-discovery
  • Integrations to third party data sources
  • Data reconciliation
  • Normalization features
  • ServiceNow Discovery and Service Mapping technologies.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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13
Q

What are the domains of the Common Service Data Model (CSDM)?

A
  • Design
  • Foundation
  • Manage Technical Services
  • Sell / Consume

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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14
Q

What is the role of the Business Service Portfolio in the CSDM?

A

It is a hierarchical collection of business services that define strategic business value and facilitate the management of their lifecycle.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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15
Q

What is CI Reclassification?

A

CI Reclassification happens when a CIs class is changed and involves changes in attributes and hierarchy position.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

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16
Q

What are the different types of CI Reclassification?

A
  • Upgrade
  • Downgrade
  • Switch

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

17
Q

What is the relationship between Parent and Child Class?

A

A table that extends another is a child class, while the tables it extends is the parent class. A table can be both, extending and providing extensions for others.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

18
Q

What is the significance of the CMDB Query Builder?

A

It provides an intuitive way to query the CMDB for CIs and relationships across tables, including service maps, without writing code. Queries can be saved, scheduled, and exported.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

19
Q

Describe the CMS (Configuration Management System).

A

It is a set of tools and databases used to manage an organization’s configuration data.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

20
Q

How are assets and CIs connected in the now platform?

A

When creating a hardware asset or discovering a CI for the first time, a corresponding CI or asset record is automatically created, connecting them through the CI/Asset lifecycle.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

21
Q

What is ServiceNow’s Service Mapping technology?

A

It discovers and provides a clear, graphical view of complex IT infrastructure and service relationships, making the CMDB service-aware

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

22
Q

How does the CMDB leverage the Identification and Reconciliation Engine (IRE)?

A

The IRE checks the uniqueness of a CI, allows only authorized data sources to update specific CI classes, normalizes the data, and loads it into the CMDB to ensure accuracy.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

23
Q

What functionalities does IntegrationHub ETL provide for the CMDB?

A

It allows data to be imported into the CMDB, along with other methods like Import Sets, Web Services, Direct Database Imports, and Excel Files.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

24
Q

How is the CSDM beneficial for service modeling within the CMDB?

A

The Common Service Data Model is beneficial for service modeling within the CMDB because it represents a standard and shared set of service-related definitions, enabling true service level reporting and pricing perspective guidance on service modeling.

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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB

25
Q

What is the first stage when planning a successful CMDB implementation?

A

Set Your Direction: Clear goals, objective, and outcomes should be articulated - including what you want to accomplish, your approach, intended business outcomes, and the ongoing measurement of those outcomes.

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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation

26
Q

What is crucial for building a team and governance model in CMDB implementation?

A

It is crucial to get early buy-in from executives when building a configuration management team and governance structure. This helps create credibility and trust in the process over the long term.

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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation

27
Q

How should you design your configuration path for a CMDB?

A

You should start small and grow gradually as your design your CMDB with configuration items.

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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation

28
Q

asdf

A

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📚 CMDB Fundamentals (NowLearning)
Module3: Configure the CMDB

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