CMDB Fundamentals Flashcards
What are the main challenges in maintaining the CMDB?
The main challenges include
- Capturing unknown CIs
- Consolidating complex and disparate CI data
- Maintaining data accuracy
- Inconsistent data quality
- Ill-defined relationships
- Lengthy implementation
- Ongoing maintenance challenges
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
How much can a well-configured CMDB save an organization in ongoing IT efforts?
Up to 40%
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the primary purpose of the CMDB?
It is a data repository used to store information (describing CIs, their attributes, and relationships) to support various management processes like Service, Asset, and Operations Management.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
Why does the ServiceNow CMDB work efficiently?
It is standardized, serves as a Single System of Record, and is extendable (allowing easy extension of the data model and ensuring trusted data across applications)
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What features does the CMDB Dashboard provide?
It offers a holistic view into the quality of CMDB data, providing scores on completeness, correctness, and compliance at different levels
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
Define CI Class
It describes a table containing and representing a specific type or group of CIs that share common attributes.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the difference between Asset and CI?
- Asset - part of the financial lifecycle, often created during procurement or discovery,
- CI - part of technical operations, often starting when discovered.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the difference between Asset DB and CMDB?
- Asset DB - Contains inventory + financial data
- CMDB - inventory + relationships
What is the CMDB the authoritative source of?
It is the authoritative source of
- Support Group
- Contact
- Owner information
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
Define CSDM (Common Service Data Model).
CSDM represents a standard set of service-related definitions across ServiceNow products and platform, enabling service level reporting and providing guidance on service modeling within the CMDB.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What does DevOps consist of?
It consists of developers who build applications and operations groups who deploy and maintain them, often combined for improved service delivery.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
How does the CMDB ensure accurate data population?
- Agent-less auto-discovery
- Integrations to third party data sources
- Data reconciliation
- Normalization features
- ServiceNow Discovery and Service Mapping technologies.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What are the domains of the Common Service Data Model (CSDM)?
- Design
- Foundation
- Manage Technical Services
- Sell / Consume
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the role of the Business Service Portfolio in the CSDM?
It is a hierarchical collection of business services that define strategic business value and facilitate the management of their lifecycle.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is CI Reclassification?
CI Reclassification happens when a CIs class is changed and involves changes in attributes and hierarchy position.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What are the different types of CI Reclassification?
- Upgrade
- Downgrade
- Switch
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the relationship between Parent and Child Class?
A table that extends another is a child class, while the tables it extends is the parent class. A table can be both, extending and providing extensions for others.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the significance of the CMDB Query Builder?
It provides an intuitive way to query the CMDB for CIs and relationships across tables, including service maps, without writing code. Queries can be saved, scheduled, and exported.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
Describe the CMS (Configuration Management System).
It is a set of tools and databases used to manage an organization’s configuration data.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
How are assets and CIs connected in the now platform?
When creating a hardware asset or discovering a CI for the first time, a corresponding CI or asset record is automatically created, connecting them through the CI/Asset lifecycle.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is ServiceNow’s Service Mapping technology?
It discovers and provides a clear, graphical view of complex IT infrastructure and service relationships, making the CMDB service-aware
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
How does the CMDB leverage the Identification and Reconciliation Engine (IRE)?
The IRE checks the uniqueness of a CI, allows only authorized data sources to update specific CI classes, normalizes the data, and loads it into the CMDB to ensure accuracy.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What functionalities does IntegrationHub ETL provide for the CMDB?
It allows data to be imported into the CMDB, along with other methods like Import Sets, Web Services, Direct Database Imports, and Excel Files.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
How is the CSDM beneficial for service modeling within the CMDB?
The Common Service Data Model is beneficial for service modeling within the CMDB because it represents a standard and shared set of service-related definitions, enabling true service level reporting and pricing perspective guidance on service modeling.
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📚 CMDB Fundamentals (NowLearning)
Module 1: Introduction to the CMDB
What is the first stage when planning a successful CMDB implementation?
Set Your Direction: Clear goals, objective, and outcomes should be articulated - including what you want to accomplish, your approach, intended business outcomes, and the ongoing measurement of those outcomes.
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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation
What is crucial for building a team and governance model in CMDB implementation?
It is crucial to get early buy-in from executives when building a configuration management team and governance structure. This helps create credibility and trust in the process over the long term.
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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation
How should you design your configuration path for a CMDB?
You should start small and grow gradually as your design your CMDB with configuration items.
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📚 CMDB Fundamentals (NowLearning)
Module 2: Design a Successful CMDB Implementation
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📚 CMDB Fundamentals (NowLearning)
Module3: Configure the CMDB
