CM flashcards
When taking a telephone message at the workplace,it is best for the person to:
write the message down
A result of using teamwork in an organization is:
Increased production and output
When answering the phone at work, it is appropriate to:
Identify oneself and the company
A leaders willingness to take credit and blame for his/her actions is called:
Accountability
When addressing someone involved in a conflict:
talk to him/her in a private location
which represents ethical behavior in the workplace?
Reporting a coworker who is stealing merchandise
Why is consensus important?
group members can support a decision and move forward
which exemplifies positive communication skills at work?
Responding to memos, phone messages and e-mails promptly
When peers at work offer suggestions to correct a weakness a person should:
Consider their suggestions
When speaking to someone at work about a conflict
Use”I” messages
Which often has the most effect on the understanding of a spoken message?
Nonverbal communication
what skill helps a person follow oral directions
Listening carefully
which is a benefit of conflict
Differences are often settled
Communication skills include
Reading
when a conflict arises between two coworkers the best solution is to
Communicate with the coworker to seek a solution
