CLO 5 Flashcards
A medical assistant must complete a managed care referral for a patient ____
Prior to the visit
Which of the following mail classifications is the most cost-efficient for sending an office newsletter to patients and associates?
Standard
The patient presents to the pre-op clinic for a lithotripsy (ESWL) procedure. Which of the following actions should the medical assistant take prior to witnessing the consent form to ensure it is legally binding?
Confirm the surgeon has explained all risks and benefits of the procedure.
when managing multiple incoming calls, the medical assent should handle which of the following calls first?
A Neurologist seeing a patient on a consult
Which of the following is required for permission to treat a patient scheduled for a complex procedure?
Informed consent
Which of the following medical office software applications uses an electronic signature?
Electronic Health Records (EHR)
The primary care provider hands the medical assistant a referral for a patient to get an MRI. Which of the following should the medical assistant do first?
Call the insurance company and process an authorization.
Which of the following procedural steps are in the correct order for filing patient medical records?
Inspect, Index, Code, Sort, File
Which of the following visitors should be immediately announced and escorted to the provider’s office?
Healthcare Providers
Which of the following calls should be transferred to the provider?
Patient expressing problems associate with treatment/meds
All of the following items are subtracted from the bank statement during reconciliation except_____.
Outstanding deposit
A personal check is returned to the medical office due to nonsufficient funds for an established patient recently placed on hospice care services. Which of the following actions should the medical assistant take?
Increase the patient’s account balance due by the same amount of the returned check plus the penalty fee.
