Clinical governance Flashcards
Clinical governance
A framework through which NHS
organisations are accountable for
continuously improving the quality of their
services, and safeguarding high standards of
care by creating an environment in which
excellence can flourish
Components of clinical governance
SAS
- Accountable for the ongoing improvement of
services
- Safeguarding high standards by creating an
environment where excellence will flourish
- Series of processes that will build up to provide
clinical governance:
(Accountability; audit; clinical effectiveness; continuing
professional development; patient and public involvement;
remedying underperformance; risk management; staff
management)
Implementing clinical governance
DDDNCS Intervention diary Extemporaneous dispensing records Near miss and error reporting Standard operating procedures (SOPs) Audits of dispensing practice CPD records
SOPs
Standard operating procedures
- required by GPhC
- allows continuous improvement of standards
- contributes to risk management and harm minimisation
What does an SOP specify
what should be done
when it should be done
where it should be done and
by whom
Benefits of SOP
Ensures quality and consistency of the service Good practise can be achieved Involves the whole pharmacy team and clarifies roles Can free up pharmacists’ time Help provide advice and guidance for locums Useful for training new staff Contributes to the audit process
SOPs should be…
In writing and available for use
Individual to each pharmacy
Depends on competence of the working staff
Under normal circumstances, applicable at all times
SOPs should cover the whole ___ process
Dispensing
- Taking in prescriptions
- Assess prescriptions
- Making interventions and problem solving
- Assembly and labelling of products
- Accuracy checking
- Handing out prescriptions
Outline of SOP contents
- Objectives = What is the procedure
trying to achieve? - Scope = Areas of work covered
- Stages of process = Step-by-step description of the task
- Responsibility = Person/type of staff responsible for each stage
- Review / Audit = Check that objectives are met and process is up to date
