Clinical Governance Flashcards
What is clinical governance?
A systematic approach to maintaining and improving the quality of patient care within a health system
What are the dimensions of healthcare equality?
- person-centred
- safe
- effective
- efficient
- equitable
- timely
What is meant by patient-centred healthcare quality?
Partnership between patient, families and those delivering healthcare which respects individual needs and values and demonstrates compassion, continuity, clear communication and shared decision making
What is meant by safe healthcare quality?
- no avoidable injury or harm from healthcare received
- appropriate, clean and safe environment provided for delivery of healthcare services
What is meant by effective healthcare quality?
- does the intervention work?
- the most appropriate interventions, support and services provided to everyone
What is meant by efficient healthcare quality?
- is the output (benefit) maximised for the given input (costs)?
- wasteful or harmful variation eradicated
What is meant by equitable healthcare quality?
- are all patients fairly treated?
- is the distribution of care based on need?
- high quality services provided to everyone, no matter who they are or where they live
What is meant by timely healthcare quality?
appropriate treatment, support and services provided at the right time for everyone
What factors can contribute to adverse healthcare events occuring?
- human factors such as teamwork, communication, stress and burnout
- structural factors such as reporting systems, infrastructure, workforce loads and the environment
- clinical factors such as complexity of care & length of stay
What are the different components that make up clinical governance?
- education & training
- clinical audit
- clinical effectiveness
- research & development
- openness
- risk management
What can help ensure that the dimensions of healthcare quality & the clinical governance process are delivered?
- setting quality standards
- delivering quality standards
- monitoring quality standards
What is meant by “setting good quality standards” ?
systematically developed statements which assist in the decision-making about appropriate healthcare for specific clinical conditions
What is the aim of clinical guidelines?
Aim to improve the quality of healthcare provided
What are the uses of clinical guidelines?
- provide recommendations for the treatment & care of individuals
- used to develop standards for clinical audit
- used in education & training of health professionals
- help patients to make informed decisions
- improve communication between patient & health professionals
Give examples of clinical guidelines used in Scottish dentistry:
- SIGN guidelines
- NICE
- SDCEP
- Healthcare Improvement Scotland