Clinical Communication Flashcards
What does a doctor have expertise in?
Identifying and treating medical conditions
What does a patient have expertise in?
Own health, needs, preferences and values
What is patient-centred care?
Shared control of consultation and decisions
Patient as a whole person with individual preferences situated within social contexts
What is patient-centred communication?
Concordant with patient’s values, needs and preferences
Allows patient to provide input and participate actively in decisions
What is crucial in the doctor-patient partnership?
Listening
Asking for and respecting views
Where do patients get explanatory models of illness?
Beliefs
What do explanatory models of illness inform?
Cause, disease process, course, symptoms and effects
What factors affect clinical communication?
role/responsibility, standards of modern health care, consultation aim, topic, my knowledge and experience, emotions, decision making process, dignity, privacy
What is clinical communication comprised of?
task and process
What is ‘investing in the beginning’?
Making the patient feel welcome and comfortable
What is dangerous in clinical communication?
Jargon
What can a person’s experiences of health, illness and healthcare influence?
Priorities and how they relate to healthcare, what they want from healthcare
