Client Experience

Question 1

Define Patient centred care

Answer 1

Care that is centered around a patient (their traditions, values, family and lifestyle). Loved ones and patient is a crucial part of the team. Working with the patient and health care providers to ensure that the patients goals are realistic and acheivable

Question 2

What does CIHC stand for

Answer 2

Canadian Interprofessional Health Collabrative

Question 3

What are the 4 main priotites in the patient first strategy

Answer 3

1. Promote Respect
2. Enhance communication
3. Support a team based approach
4. Improve transitions in care

Question 4

Explain AHS Priorty 1

Answer 4

promote respect
* empathy to encourage mutual respect and respectful interactions
* culture of safety and collabrative patient centred care, where everyone is respected
* Actively hire those who demostrate patient centred care

Question 5

Explain AHS Priorty 2

Answer 5

• provide everyone with ongoing training and education to enhance communication
• Optimize technology that make clent information easily accessible

Question 6

Explain AHS Priorty 3

Answer 6

support a team based approach
* paitence and families collaborate with members of team
* Support PCC accoss all points of health care
* Inculsive of all team members

Question 7

Explain AHS Priorty 4

Answer 7

improved transitionary care
* Province wide recognition of uniqueness of all patent and their family situations
* established a shared accountability for dischage and transition

Question 8

Define cultural safety

Answer 8

outcomes based on respectful engagment that recognizes power imbalances in the healthcare system. Results in a world free from discrimination

Question 9

Define cultural humility

Answer 9

process of self reflection to understanf perosnal and systemic biases