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Client Centered Experience > Client centered experience > Flashcards

Client centered experience Flashcards

1
Q

The four service essentials are connect, consult, create, and

A

Complete

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2
Q

Greeting the client is an element of which service essential?

A

Connect

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3
Q

Try and greet the client within the first

A

10 seconds

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4
Q

When introducing yourself to the client, use poised, calm movements to project confidence

A

Competence

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5
Q

The connect service essential involves establishing rapport and building:

A

Credibility

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6
Q

Five senses are sight, sound, smell, touch , and :

A

Taste

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7
Q

A professional tone of voice should be :

A

Calm

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8
Q

Negative body language is represented by :

A

Folded arms

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9
Q

In addition to communicate skills, factors such as personality, schedule/time, environment and professional appearance play a role in building

A

Credibility

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10
Q

When analyzing the clients skin for a facial service , use the method of Lock , Touch and

A

Ask method

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11
Q

Why should you sit next to your client during the consultation?

A

Don’t have to look up or no barriers

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12
Q

The type of treatment plan you create is based on:

A

The services you perform

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13
Q

How often should a skin analysis be performed?

A

Every time a client comes in for a service

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14
Q

Even if clients bring it up , try ad avoid topics like religion , money, sex, romance or :

A

Politics

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15
Q

Customizing a facial or body service, then performing the protocol , is a create service essential known as

A

Treat

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16
Q

For a facial or body treatment services , keep client Interaction and instruction at what part of the service ?

A

Beginning

17
Q

Reactions that may happen during or after a treatment are known as:

A

Contra-actions

18
Q

What component of a consultation record would allow space for the client to list Major skin concerns, current home - care regimen, past treatments , product use and expectations?

A

Personal skin evaluation

19
Q

Who should a client contact to report experiencing mild redness and irritation after a facial?

A

Service provider

20
Q

Creating a home care regimen and instructing on proper product usage takes place during which phase of the service process ?

A

Teach

21
Q

Why is it important to use a clients name ?

A

To make them feel important

22
Q

The connect service essential involves establishing rapport and building:

A

Credibility

23
Q

Negative body language is represented by

A

Folded arms

24
Q

The term that could be used by a client to help uncover what they “want” in skincare service

A

Healthy

25
Q

The type of treatment plan you create is based on :

A

The services you will be performing

26
Q

Strategy that is a part of the consult service essential:

A

Obtaining consent

27
Q

Words that describe how clients should see you should see your routine each time they visit?

A

Consistent

28
Q

Playing soft music in the spa area will enhance which of the following experience ?

A

Relaxation

29
Q

If you sense hesitation from the client about your suggestions made during the consult service essential you should:

A

Ask additional questions to clarify what the client wants

30
Q

What is a reason for collecting the clients skin care history as part of a client intake form?

A

For home-care recommendations

31
Q

How often should a skin analysis be performed ?

A

Every time the client comes in for a service

32
Q

At what point would you gain consent to move forward during the consult service essential ?

A

After the client agrees on recommendations

33
Q

Producing functional , predictable and pleasing results during a service describes which service essentials ?

A

Create

34
Q

A skin charting form is used during which of the following services?

A

Chemical exfoliation service

35
Q

Describes the create services essential?

A

Explaining the steps and actions that will be taking place

36
Q

Customizing a facial or body service, then performing the proton
, is a create service essential know as:

A

Treat

37
Q

A key point to keep in mind when working with the disable

A

Book extra time , so they won’t feel rushed

38
Q

The reason for showing the client what products, tools, and devices will be used before the treatment is avoid:

A

Interrupting the clients relaxation

Client Centered Experience (1 decks)

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