Client centered experience

Question 1

The four service essentials are connect, consult, create, and

Answer 1

Complete

Question 2

Greeting the client is an element of which service essential?

Answer 2

Connect

Question 3

Try and greet the client within the first

Answer 3

10 seconds

Question 4

When introducing yourself to the client, use poised, calm movements to project confidence

Answer 4

Competence

Question 5

The connect service essential involves establishing rapport and building:

Answer 5

Credibility

Question 6

Five senses are sight, sound, smell, touch , and :

Answer 6

Taste

Question 7

A professional tone of voice should be :

Answer 7

Calm

Question 8

Negative body language is represented by :

Answer 8

Folded arms

Question 9

In addition to communicate skills, factors such as personality, schedule/time, environment and professional appearance play a role in building

Answer 9

Credibility

Question 10

When analyzing the clients skin for a facial service , use the method of Lock , Touch and

Answer 10

Ask method

Question 11

Why should you sit next to your client during the consultation?

Answer 11

Don’t have to look up or no barriers

Question 12

The type of treatment plan you create is based on:

Answer 12

The services you perform

Question 13

How often should a skin analysis be performed?

Answer 13

Every time a client comes in for a service

Question 14

Even if clients bring it up , try ad avoid topics like religion , money, sex, romance or :

Answer 14

Politics

Question 15

Customizing a facial or body service, then performing the protocol , is a create service essential known as

Answer 15

Treat

Question 16

For a facial or body treatment services , keep client Interaction and instruction at what part of the service ?

Answer 16

Beginning

Question 17

Reactions that may happen during or after a treatment are known as:

Answer 17

Contra-actions

Question 18

What component of a consultation record would allow space for the client to list Major skin concerns, current home - care regimen, past treatments , product use and expectations?

Answer 18

Personal skin evaluation

Question 19

Who should a client contact to report experiencing mild redness and irritation after a facial?

Answer 19

Service provider

Question 20

Creating a home care regimen and instructing on proper product usage takes place during which phase of the service process ?

Answer 20

Teach

Question 21

Why is it important to use a clients name ?

Answer 21

To make them feel important

Question 22

The connect service essential involves establishing rapport and building:

Answer 22

Credibility

Question 23

Negative body language is represented by

Answer 23

Folded arms

Question 24

The term that could be used by a client to help uncover what they “want” in skincare service

Answer 24

Healthy

Question 25

The type of treatment plan you create is based on :

Answer 25

The services you will be performing

Question 26

Strategy that is a part of the consult service essential:

Answer 26

Obtaining consent

Question 27

Words that describe how clients should see you should see your routine each time they visit?

Answer 27

Consistent

Question 28

Playing soft music in the spa area will enhance which of the following experience ?

Answer 28

Relaxation

Question 29

If you sense hesitation from the client about your suggestions made during the consult service essential you should:

Answer 29

Ask additional questions to clarify what the client wants

Question 30

What is a reason for collecting the clients skin care history as part of a client intake form?

Answer 30

For home-care recommendations

Question 31

How often should a skin analysis be performed ?

Answer 31

Every time the client comes in for a service

Question 32

At what point would you gain consent to move forward during the consult service essential ?

Answer 32

After the client agrees on recommendations

Question 33

Producing functional , predictable and pleasing results during a service describes which service essentials ?

Answer 33

Create

Question 34

A skin charting form is used during which of the following services?

Answer 34

Chemical exfoliation service

Question 35

Describes the create services essential?

Answer 35

Explaining the steps and actions that will be taking place

Question 36

Customizing a facial or body service, then performing the proton , is a create service essential know as:

Answer 36

Treat

Question 37

A key point to keep in mind when working with the disable

Answer 37

Book extra time , so they won’t feel rushed

Question 38

The reason for showing the client what products, tools, and devices will be used before the treatment is avoid:

Answer 38

Interrupting the clients relaxation