Client Care

Question 1

Which rule of conduct does providing a high standard of client care relate to?

Answer 1

Rule 3

Question 2

What are key ways to ensure client expectations are met?

Answer 2

1. Pre agreement of scope of work
2. Define clients objectives

Question 3

What systems and procedures are appropriate for managing client care including complaints?

Answer 3

1. Complaints handling procedure
2. Alternative Dispute Resolution