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RICS APC 2024 > Client Care > Flashcards

Client Care Flashcards

1
Q

What does RICS stand for?

A

Royal Institution of Chartered Surveyors

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2
Q

What is the primary purpose of the APC in RICS?

A

To assess the competence of candidates in their chosen profession.

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3
Q

What are the two levels of client care in the RICS APC for quantity surveyors?

A

Level 1 and Level 2.

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4
Q

True or False: Level 1 client care focuses on basic client interactions.

A

True.

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5
Q

Fill in the blank: Level 2 client care involves _______ client relationships.

A

advanced

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6
Q

What is a key skill assessed at Level 1 client care?

A

Effective communication.

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7
Q

Name one responsibility of a quantity surveyor during client interactions.

A

To provide accurate cost estimates.

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8
Q

What is the importance of client feedback in client care?

A

It helps improve service delivery and client satisfaction.

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9
Q

True or False: Level 2 client care requires an understanding of contract law.

A

True.

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10
Q

What does effective client care contribute to in a professional context?

A

Stronger client relationships and business success.

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11
Q

Multiple Choice: Which of the following is NOT a focus of Level 2 client care? A) Managing expectations B) Client relationship building C) Basic administrative tasks

A

C) Basic administrative tasks

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12
Q

What is one method for managing client expectations?

A

Setting clear project timelines and deliverables.

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13
Q

True or False: Ethical considerations are irrelevant in client care.

A

False.

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14
Q

What is the role of empathy in client care?

A

To understand and address client needs effectively.

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15
Q

Fill in the blank: A key component of Level 2 client care is ________ management.

A

risk

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16
Q

What is one characteristic of a successful client care strategy?

A

Proactive engagement with clients.

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17
Q

How does client care impact project outcomes?

A

It can lead to better project alignment with client goals.

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18
Q

What is a common challenge in client care?

A

Miscommunication or misunderstanding client needs.

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19
Q

Multiple Choice: Which of the following is a technique for effective communication? A) Active listening B) Ignoring client feedback C) Rushing through conversations

A

A) Active listening

20
Q

What is the significance of maintaining confidentiality in client care?

A

It builds trust and protects sensitive information.

21
Q

True or False: Client care is only important at the beginning of a project.

A

False.

22
Q

What should a quantity surveyor do if a client is dissatisfied?

A

Address the issue promptly and seek to resolve it.

23
Q

Fill in the blank: An effective client care plan should include ________ for regular updates.

A

schedule

24
Q

What is one way to demonstrate professionalism in client care?

A

Consistently delivering on promises.

25
Q

What type of information should be regularly communicated to clients?

A

Project progress and any changes to scope or budget.

26
Q

Multiple Choice: Which of the following is considered a best practice in client care? A) Ignoring client queries B) Providing regular updates C) Delaying responses

A

B) Providing regular updates

27
Q

What role does negotiation play in client care?

A

It helps to reach mutually beneficial agreements.

28
Q

True or False: Level 1 client care does not require knowledge of project management.

A

True.

29
Q

What is an important aspect of client relationship management?

A

Building rapport and trust with clients.

30
Q

Fill in the blank: Good client care can lead to ________ referrals.

A

positive

31
Q

What is the impact of cultural awareness in client care?

A

It enhances communication and understanding with diverse clients.

32
Q

Multiple Choice: Which skill is essential for Level 2 client care? A) Technical expertise B) Basic math skills C) Strong sales tactics

A

A) Technical expertise

33
Q

What is one advantage of having a clear client care policy?

A

It sets expectations for both clients and service providers.

34
Q

True or False: Client care only pertains to external clients.

A

False.

35
Q

What is the relationship between client care and client retention?

A

Effective client care increases client retention rates.

36
Q

Fill in the blank: A successful quantity surveyor should always seek ________ from clients.

A

feedback

37
Q

What should be included in a client care training program?

A

Communication skills, conflict resolution, and ethics.

38
Q

Multiple Choice: Which of the following is a crucial element of Level 1 client care? A) Advanced contract negotiation B) Basic communication C) Technical report writing

A

B) Basic communication

39
Q

What is the importance of follow-up in client care?

A

It shows commitment to client satisfaction.

40
Q

True or False: Level 2 client care includes understanding client business objectives.

A

True.

41
Q

What is one way to measure client satisfaction?

A

Conducting surveys or feedback sessions.

42
Q

Fill in the blank: Client care should be ________ and adaptable to changing needs.

A

proactive

43
Q

What is the purpose of a client care review?

A

To evaluate and improve client care practices.

44
Q

Multiple Choice: Which factor is essential for maintaining strong client relationships? A) Inconsistent communication B) Understanding client needs C) Lack of transparency

A

B) Understanding client needs

45
Q

What is a common outcome of poor client care?

A

Loss of clients and negative reputation.

RICS APC 2024 (2 decks)

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