Client Care Flashcards
What is a KPI?
A quantifiable measure of performance over time for a specific objective
What are the benefits of KPIs?
Helps to ensure that you are meeting the clients requirements and can identify areas of problem
Can you talk me through a time you have used KPIs
When working in occupier management, we had KPIs relating to the number of days we had to upload any new lease agreements onto the management portal
Why was it important that data was uploaded quickly and accurately?
To ensure that the data on the management system is accurate. This is important to ensure that all rental payments and service charge payments are made accurately
How would you address missed KPIs?
Look at the reasons it was missed and identify ways to make the process more efficient.
